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Cruise Conference Planning For Your Association

Topics in Neurology & Negotiating and
Mediating Healthcare Disputes

<em> Celebrity Summit</em>
Celebrity Summit
7-Night Southern Caribbean Cruise
Round-trip San Juan, Puerto Rico

November 13 - 20, 2021
14.0 AMA PRA Category 1 Credits™
14 ACPE Credits
14.0 Contact Hours

Course Fees:

$895 for Physicians, Attorneys, Psychologists, Doctors of Pharmacy, & Dentists
$695 for Physician Assistants
$695 for Nurse Practitioners
$495 for Nurses, Residents, Students & Others

IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the University at Sea® meeting group through University at Sea® at 800-926-3775 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.
Faculty

Gregory Firestone, PhD

Gregory Firestone, PhD

Gregory Firestone, PhD, is Affiliate Associate Professor at the University of South Florida (USF) College of Public Health and President of My Florida Mediator.  Dr. Firestone previously served on the faculty of the USF Department of Psychiatry and Behavioral Medicine was Director of the University of South Florida Conflict Resolution Collaborative for twenty-two years.

Gregory  Firestone served on standing alternative dispute resolution committees of the Florida Supreme Court for more than two decades (including seven years as Vice Chair of the Court's Alternative Dispute Resolution Rules and Policy Committee) and as Official Observer (on behalf of the Association for Conflict Resolution and the Academy of Family Mediators) to the National Conference of Commissioners on Uniform State Laws Uniform Mediation Act Drafting Committee. He currently serves on the Editorial Board of Family Court Review and has received numerous awards including the Florida Supreme Court Excellence in Alternative Dispute Resolution Award and the Florida Academy of Professional Mediators Merit Award.

Dr. Firestone is a licensed psychologist (PY3033), mediator, mediation trainer and dispute resolution system consultant and has maintained a private mediation practice since 1984. Gregory Firestone is a practicing 1) Florida Supreme Court certified Appellate, Circuit Court, Dependency, and Family Mediator, 2) Association for Conflict Resolution (ACR) Advanced Practitioner, and 3) Diplomate Member of the Florida Academy of Professional Mediator.

Dr. Firestone has lectured and published widely in the field of mediation including a recent article he co-authored on mandatory pre-suit medical malpractice mediation and is co-author of Mediation Works: Make it Work for You, a mediation orientation video produced by the Florida Supreme Court Dispute Resolution Center.

Edward M. Mendoza, MD, MBA, CPE, FAAN, FACPE

Edward M. Mendoza, MD, MBA, CPE, FAAN, FACPE

Dr. Edward M. Mendoza is an independent contractor and senior Physician Consultant of the Mendoza group. He has more than 29 years of experience in health care as a physician and consultant. He also has a Neurology private practice. Dr. Mendoza's consulting services include physician training, coder and case manager education, physician liaison training, clinical documentation quality reviews, clinical pathway development, and clinical cost management.

Other present consulting experience is as a part time Vice President of Medical Affairs (Medical Director) at a tertiary care facility. He also assists with DRG and CPT proper coding projects and educational programs for HIM, UM, and QA personnel.

Dr. Mendoza is board certified in Internal Medicine, Neurology, and Medical Management. He is a Fellow of the American College of Physician Executives and the American Academy of Neurology. He is a Certified Physician Executive. He graduated from the United States Military Academy at West Point with a Bachelor of Science, received his Doctor of Medicine from Emory University School of Medicine in Atlanta and his Masters of Business Administration from the Executive Program of Georgia State University in Atlanta.

The Road to 10: The Small Physician Practice's Route to ICD-10, is a resource provided by the Centers for Medicare and Medicaid Services (CMS) to help physicians prepare for the arrival of ID-10. Dr. Mendoza has recently been honored by being selected by CMS to be a member of the Physician Champion Community of Practice. This Community of Practice was established by CMS in order to bring together physicians from across the country to share ICD-10 best practices and lessons learned with their peers. The physician champions are well-respected leaders in their local physician communities and volunteer their time to service as an ICD-10 resource and a mentor to their colleagues.

Dr. Mendoza is widely published in the medical literature including several books: International Healthcare, A Framework for Comparing National Health Care Systems, 3rd edition and Mastering the Reimbursement Process, 2nd Edition. He has been recognized in Modern Healthcare for his international expertise. He has spoken at numerous seminars, both nationally and internationally on clinical, international health care, and managed care topics. He has prepared and taught "Financing International Health Care Systems, Comparative International Health Care Systems, and Managed Care for Public Health" for the school of Public Health, Morehouse School of Medicine.

Our staff can assist you with all your travel arrangements.

Target Audience
Physicians, Physician Assistants, Nurses, Nurse Practitioners, Pharmacists
Program Purpose / Objectives
Joint Commission Leadership Standard LD.02.04.01 requires that "the hospital manages conflict between leadership groups to protect the quality and safety of care." It is clear that the Joint Commission expects each hospital and its medical staff to have a dispute resolution mechanism in place. However, other than for the basic elements of the process (Elements of Performance under LD.02.04.01), the JC leaves it up to each hospital to fashion their own means of compliance.

Most have simply adopted policies that mimic the JC's directives, but are short on detail, essentially leaving conflict resolution to a case-by-case process. Unfortunately, this typically results in the parties falling into their familiar routine: "lawyering up" and setting the litigation machine into motion. Similarly healthcare providers need to more effective utilize negotiation, mediation and other conflict resolution strategies to improve medical care and reduce the potential for medical malpractice litigation.

Topics:
  1. Introduction to Health Care Conflicts
    • Describe different types of healthcare conflicts (ADR)
  2. Methods of Dispute Resolution in Healthcare
    • Define Methods of Dispute Resolution in Healthcare
  3. Negotiation Strategies
    • Explain positional negotiation and interest based negotiation
  4. Basic mediation techniques
    • Summarize basic mediation techniques
  5. Mediation of Provider Patient Complaints
    • Describe mediation strategies in resolving patient complaints
  6. Mediation of Medical Ethics Complaints
    • Summarize mediation strategies to address bioethics issues
  7. Mediation and Negotiation Strategies to Resolve Other Conflicts
    • Summarize the role of negotiation and mediation methods to resolve other healthcare issues
Additional topics under development
Conference Sessions generally take place on days at sea (as itinerary allows), giving you plenty of time to enjoy your meals, evenings and ports of call with your companion, family and friends.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.

Cruise Itinerary

DATE PORT OF CALL ARRIVE DEPART
Sat Nov 13 San Juan, Puerto Rico
- 8:30 pm
Sun Nov 14 Charlotte Amalie, St. Thomas, U.S.V.I.
8:00 am 5:00 pm
Mon Nov 15 Basseterre, St. Kitts
8:00 am 5:00 pm
Tue Nov 16 St. John's, Antigua
8:00 am 5:00 pm
Wed Nov 17 Castries, St. Lucia
8:00 am 5:00 pm
Thu Nov 18 Bridgetown, Barbados
8:00 am 5:00 pm
Fri Nov 19 *At Sea - Cruising
- -
Sat Nov 20 San Juan, Puerto Rico
6:00 am -
*Tentative course schedule, actual class times may differ.
Celebrity Summit Map for 12/14/2019

Ports of Call

San Juan, Puerto Rico - In days of yore, the waters near Puerto Rico teemed with pirate ships commanded by the likes of Sir Francis Drake. Aye, they are long gone, but in their wake they have left an island of national treasures: La Casa Blanca, built in 1501 for the island's first governor, Ponce de Leon; the cobblestone streets of Old San Juan; the tropical rain forests of El Yunque.

Charlotte Amalie, St. Thomas, U.S.V.I. - Named after a Danish Queen, Charlotte Amalie has one of the most breathtaking deepwater harbors in the world. The key sights of Charlotte Amalie are located within the town centre, making it easy to combine sightseeing with St. Thomas’ fantastic shopping opportunities. Eighteenth century architecture provides the perfect backdrop for walking tours and shopping here in the "Duty Free Capital of the World." For a dose of history, visit Emancipation Park, the American-Caribbean History Museum, or Bluebeard the pirate's castle at Magen’s Bay. If tropical bliss is what you're after, head to any of Charlotte Amalie’s pristine beaches, where the warm water, white sands and palm trees will lull you into deep relaxation!

Basseterre, St. Kitts - Basseterre is the capital of the Caribbean island federation of Saint Kitts and Nevis. It's the gateway to popular Saint Kitts beaches like South Friars Bay. At the city's heart, Independence Square has an Italian-inspired fountain. Just off the Circus traffic circle, with its Victorian Berkeley Memorial Clock Tower, is the National Museum. In the stately Old Treasury Building, it explores the islands' colonial past.

St. John's, Antigua -

Castries, St. Lucia - Watch natives fashion boats from gum trees, write postcards in a Creole cafe. Shop for black coral carvings and exquisite silk-screened fabrics.

Bridgetown, Barbados - An island some say is more British than Britain. Here, cricket is the national sport and afternoon tea goes without saying. But Barbados is true blue Caribbean as well, with classic sand beaches, and wild monkeys in the jungle.

At Sea - Cruising - Cruising

Our staff can assist you with all your travel arrangements.

Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
EXCLUSIVE SHORE EXCURSIONS
Please note that our shore excursions are operated separately and
independently of those offered by the cruise line.
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