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University at Sea®
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St Petersburg, 
Office Hours
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Cruise Conference Planning For Your Association

Medical Ethics and Critical Management Strategies to Improve Patient Care &
5th International Conference on Medical Ethics, Healthcare Systems & Global Business Issues at Sea

Call for papers: To submit papers, and for questions regarding the conference, please contact Conference Program Chair Professor Ashish Chandra ( Chandra@UHCL.edu)

Royal Caribbean's <em>Quantum of the Seas</em>
Royal Caribbean's Quantum of the Seas
7-Night Best of Japan Cruise
Round-trip Beijing (Tianjin), China

June 23 - 30, 2019
14.0 AMA PRA Category 1 Credits™
14 ACPE Credits
Also approved for Psychology and Dental CE Credits PLUS up to 8 hour "academic presentation conference"
14.0 Contact Hours

Course Fees:

(Cruise pricing additional & listed separately)
Physicians, Psychologists , Psychiatrists, Physician Assistants, Nurses, Nurse Practitioners, Medical Management Team, Faculty Professionals seeking 14 CE credits / CE contact hours $895.00
Faculty / Corporate Members (Non- CE earning) 
may also attend CE sessions, but will not receive credit.
Students (non-CE earning) $195.00

IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the University at Sea® meeting group through University at Sea® at 800-926-3775 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.

Ashish Chandra, MBA, PhD

Ashish Chandra, MBA, PhD
Professor Ashish Chandra is a Professor of Healthcare Administration, College of Business at the University of Houston-Clear Lake (UHCL), Houston, Texas, USA where he also served as the Department Chair for over four years at UHCL. All together Dr. Chandra has over 20 years of university level teaching experience in the U.S. He is a well-recognized healthcare administration academician internationally and serves on the academic advisory board of several educational institutions in Turkey and India. He has also provided over a dozen Management Development Program, Faculty Development Programs, and professional consulting services to several healthcare and business organizations in the United States, India, Turkey, and aboard cruise ships. He actively served on the board of directors of several professional and community organizations in the United States. Over the past four years he has served as the Course Director and Speaker of five Continuing Education Programs for health professionals.

Dr. Chandra is a prolific researcher and has 75 publications in refereed journals, two edited books, ten book chapters, and over 250 publications in conference proceedings. He is an Executive Editor of the journal Hospital Topics (the oldest journal in healthcare administration field - almost 95 years in existence). He has served as the President of FOUR major international academic organizations - the Business and Health Administration Association; the Association of Collegiate Marketing Educators; the MBAA International; and the Federation of Business Disciplines. He has also served as the Program Chair of over a dozen major international conferences, held in U.S., India, Turkey, and U.K. as well as aboard cruise ships in the Caribbean, Alaska, Baltics, and Mediterranean.

Professor Chandra has received numerous awards and recognition related to teaching, research, and service throughout his career, including the 2017 Excellence in Teaching Award by the National Society for Leadership Success; 2015 Outstanding Professor Award given by the University of Houston - Clear Lake Alumni Association; 2012 American College of Healthcare Executives Service Award; 2011 Outstanding Educator Award from the Association of Collegiate Marketing Educators; to name a few. He also has the distinct honor of being the Commencement Speaker at the December 2018 graduation ceremony of the University of Houston – Clear Lake.  The URL link to Dr. Chandra’s commencement speech is below. Please cue to minute 32 of the video link in case you just want to see Dr. Chandra’s speech.
URL to speech https://www.youtube.com/watch?v=HpwOooexSYA&t=2984s

Our staff can assist you with all your travel arrangements.

Target Audience
Physicians, Physician Assistants, Nurses, Nurse Practitioners, Pharmacists Psychologists ,Psychiatrists, American Psychological Association, Chiropractors, Medical Management Team, Hospital Administrators, Nursing Home Administrators, Faculty & Students from Healthcare and Business Fields
Program Purpose / Objectives
Program Itinerary
Date Time Activity
June 1 - June 23, 2019 Pre-Conference Continuing Education Self-Study (6 Hours)
June 24, 2019 7:30 am - 9:30 am
8:00 am - 5:00 pm
6:00 pm - 7:00 pm
Registration Desk Open
Academic Conference Paper Presentations
COCKTAIL RECEPTION - For registered delegates and guests
June 28, 2019 7:30 am - 9:30 am
8:00 am - 11:00 am
1:00 pm - 6:00 pm
Registration Desk Open
CE Presentations (3 hours)
CE Presentations (5 hours)
NOTE: Select high quality conference papers may be invited for submission to journals affiliated with the conference: Hospital Topics, Health Care Manager, International Journal of Pharmaceutical and Healthcare Marketing.

CE sessions - Friday, June 28, 2019 (8 hours-In-Class)

(An additional 6 hours of pre-CE lectures will be covered as a 'Flip-classroom' /correspondence course. Assignments given prior to face-to-face lectures will be discussed in class on June 28, 2019) .

"Applying Marketing Research Techniques to Improve Patient Care"

"Ethical Issues Pertaining to Patient Confidentiality & Consent; AND, Human Resources Management Issues that can Impact Patient Care"
  1. The "Value of Marketing Research Techniques in Improving Patient Care"
    (6 hours - Pre-class activity sent to delegates at least a 2-weeks prior to face-to-face session)
    1. The basics of a patient satisfaction survey
    2. The 5W&H of understanding the patient and associated environmental issues
    3. The role of patient (and caregiver) satisfaction surveys
    4. Situations requiring quick survey research-valuing internal versus external surveyors
    5. Survey research design, organizing, overseeing, reporting, and understanding
    6. Types of data collection techniques
    7. Inclusion and exclusion criteria
    8. Writing good survey questions-a critical look at a variety of different questions
    9. Understanding the report and determining strategies for patient care improvement
    10. Ethical issues pertaining to patient/caregiver satisfaction surveys
    1. Recap of the above topic and discussions of ASSIGNMENTS (1 hour)
    2. ETHICAL ISSUES - 1: Patient confidentiality and consent (2 hours)
      1. Potential compromising situations where patient confidentially can unintentionally be breached:
        1. In healthcare institutions/setting
        2. By health and non-health personnel
        3. In other social settings
      3. Differentiation between types of consent AND assessing consent issues for and about different clients- minors, adults, and elderly
      4. CASE STUDIES and ROLE PLAYING exercise
    3. ETHICAL ISSUES - 2: Gatekeepers for ethical integrity (1 hour)
      1. Conflict of interest
      2. Whistle-blower
      3. Impaired healthcare provider
      4. Discrimination
        1. Workplace
        2. Patient
      1. Impact of inter-personnel conflict on patient care
      2. Correlation between conflict situations and organizational complexity
      3. Factors that trigger conflict
      4. Conflict between different types of personnel:
        1. Physician-physician
        2. Physician-nurse
        3. Nurse-nurse
        4. Department-department
      5. Professional disparagement and its impact on patients and care delivery
    5. PROFESSIONAL/UNPROFESSIONAL BEHAVIOR - Expectation of Professionalism from: (1 hour)
      1. Healthcare personnel perspective
      2. Patient Perspective
      3. Family/Guardian/Caregiver Perspective
      1. Ethical dimensions of appropriate communication by medical office staff
      2. Value, Issues, and Challenges
      3. Types of communication
      4. Non-verbal communication
      5. Impact on patient/caregiver and their subsequent relationships with health professions
      6. Cautions & Precautions
      7. CASE STUDY, Role playing excursion, and DISCUSSION
      1. Ethical Challenges due to Increasing interference of technology in patient care and patient data maintenance
      2. Cell phones - unauthorized photography and texting
      3. Personal computers/tablet PCs - researching and postings
      4. CASE STUDY and DISCUSSION related to unethical behaviors pertaining to utilizing cell phones and computers by health professionals
      5. The 5-W&H of patient data access
      6. Situations of unauthorized patient data access
Conference Sessions generally take place on days at sea (as itinerary allows), giving you plenty of time to enjoy your meals, evenings and ports of call with your companion, family and friends.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.

Cruise Itinerary

Sun Jun 23 Beijing (Tianjin), China
- 5:00 pm
Mon Jun 24 *At Sea - Cruising
- -
Tue Jun 25 Fukuoka, Japan
10:00 am 7:00 pm
Wed Jun 26 Sakaiminato, Japan
8:00 am 7:00 pm
Thu Jun 27 Kyoto, Japan
7:00 am 7:00 pm
Fri Jun 28 *At Sea - Cruising
- -
Sat Jun 29 *At Sea - Cruising
- -
Sun Jun 30 Beijing (Tianjin), China
7:00 am -
*Tentative course schedule, actual class times may differ.

Ports of Call

Beijing (Tianjin), China - Tianjin's old city retains some of the architecture and flavors from its days as a foreign concession port. A gateway to Beijing, the fast-modernizing metropolis is also home to historic temples and forts and a famous antiques marke

At Sea - Cruising - Cruising

Fukuoka, Japan - Fukuoka City is the main port of access from Korea into Japan by sea and is regarded by many as the cultural hub of Japan.

Sakaiminato, Japan - The center of Japan's fishing industry, Sakaiminato is renowned for excellent seafood and is the home of manga-comic artist Shigeru Mizuki. From here you can also visit the castle town of Matsue and the important shrine of Izumo Taisha.

Kyoto, Japan - Japan's past and traditions are well preserved in the former imperial capital. Your cultural exploration can include temples and shrines, elegant and peaceful gardens, palaces and museum. Bring an appetite to enjoy the city's famous cuisine.

Our staff can assist you with all your travel arrangements.

Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Please note that our shore excursions are operated separately and
independently of those offered by the cruise line.
©2019 - University at Sea®