Celebrity Reflection
14.0 AMA PRA Category 1 Credits™ 14 ACPE Credits 14.0 ADA CERP Credits Also approved for Psychology and Dental CE Credits 14.0 Contact Hours
Physicians, Psychologists , Psychiatrists, Physician Assistants, Nurses, Nurse Practitioners, Medical Management Team, Faculty Professionals seeking up to 14 CE credits / CE contact hours
$895.00
Faculty / Corporate Members (Non- CE earning)
may also attend CE sessions, but will not receive credit.
$295.00
Students (non-CE earning)
$195.00
Target Audience
Physicians, Physician Assistants, Nurses, Nurse Practitioners, PharmacistsDentists, Dental StaffPsychologists, Psychiatrists, American Psychological Association, Chiropractors, Medical Management Team, Hospital Administrators, Nursing Home Administrators, Faculty & Students from Healthcare and Business Fields
Program Purpose / Objectives
Program Itinerary
Date
Port
Arrive
Depart
May 18
Dublin, Ireland
9:45 PM
May 19
Belfast, Northern Ireland
10:00 AM
6:00 PM
May20
At Sea - CE Session 8:00 AM - 1:00 PM; Cocktail Reception 7-8 PM
May21
Reykjavik, Iceland - CE Session 8:00 AM - 12:00 PM
2:00 PM
May22
Reykjavik, Iceland
3:00 PM
May23
Akureyri, Iceland
10:30 AM
6:30 PM
May 24
At Sea - CE Presentations 8:00 AM - 1:00 PM
May 25
At Sea - Academic Session (Non-CE earning)8:00 AM - 12:00 PM 6th International Conference On Medical Ethics, Healthcare Systems & Global Business Issues at Sea
May 26
Liverpool, England
8:00 AM
5:00 PM
May 27
Dublin, Ireland
4:45 AM
May 28
Dublin, Ireland
Call for papers (for Academic Session Presentation only): To submit papers, and for questions regarding the conference, please contact Conference Program Chair Professor Ashish Chandra ( Chandra@UHCL.edu)
NOTE: Select high quality conference papers may be invited for submission to journals affiliated with the conference: Hospital Topics, Health Care Manager, International Journal of Pharmaceutical and Healthcare Marketing.
"Applying Marketing Research Techniques to Improve Patient Care"
"Ethical Issues Pertaining to Patient Confidentiality & Consent; AND, Human Resources Management Issues that can Impact Patient Care"
The "Value of Marketing Research Techniques in Improving Patient Care"
(5 hours )
The basics of a patient satisfaction survey
The 5W&H of understanding the patient and associated environmental issues
The role of patient (and caregiver) satisfaction surveys
Situations requiring quick survey research-valuing internal versus external surveyors
Survey research design, organizing, overseeing, reporting, and understanding
Types of data collection techniques
Inclusion and exclusion criteria
Writing good survey questions-a critical look at a variety of different questions
Understanding the report and determining strategies for patient care improvement
Ethical issues pertaining to patient/caregiver satisfaction surveys
Recap of the above topic and discussions with specific cases and examples (2 hour)
ETHICAL ISSUES - 1: Patient confidentiality and consent (2 hours)
Potential compromising situations where patient confidentially can unintentionally be breached:
In healthcare institutions/setting
By health and non-health personnel
In other social settings
EXAMPLES and INTERACTIVE CASES
Differentiation between types of consent AND assessing consent issues for and about different clients- minors, adults, and elderly
CASE STUDIES and ROLE PLAYING exercise
ETHICAL ISSUES - 2: Gatekeepers for ethical integrity (1 hour)
Conflict of interest
Whistle-blower
Impaired healthcare provider
Discrimination
Workplace
Patient
CASE STUDY and DISCUSSION
EMPLOYEE CONFLICT MANAGEMENT & ITS RELATIONSHIP WITH PATIENT CARE (1 hour)
Impact of inter-personnel conflict on patient care
Correlation between conflict situations and organizational complexity
Factors that trigger conflict
Conflict between different types of personnel:
Physician-physician
Physician-nurse
Nurse-nurse
Department-department
Professional disparagement and its impact on patients and care delivery
CASE STUDY, ROLE PLAYING exercise, and DISCUSSION
PROFESSIONAL/UNPROFESSIONAL BEHAVIOR - Expectation of Professionalism from: (1 hour)
Healthcare personnel perspective
Patient Perspective
Family/Guardian/Caregiver Perspective
CASE STUDY and DISCUSSION
MANAGING COMMUNICATION (1 hour)
Ethical dimensions of appropriate communication by medical office staff
Value, Issues, and Challenges
Types of communication
Non-verbal communication
Impact on patient/caregiver and their subsequent relationships with health professions
Cautions & Precautions
CASE STUDY, Role playing excursion, and DISCUSSION
ETHICAL ISSUES - 3: MANAGING TECHNOLOGICAL IMPACT ON PATIENT CARE (1 hour)
Ethical Challenges due to Increasing interference of technology in patient care and patient data maintenance
Cell phones - unauthorized photography and texting
Personal computers/tablet PCs - researching and postings
CASE STUDY and DISCUSSION related to unethical behaviors pertaining to utilizing cell phones and computers by health professionals
The 5-W&H of patient data access
Situations of unauthorized patient data access
CASE STUDY and DISCUSSION
Conference Sessions generally take place on days at sea (as itinerary allows), giving you plenty of time to enjoy your meals, evenings and ports of call with your companion, family and friends.
IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the University at Sea® meeting group through University at Sea® at 800-926-3775 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.
Faculty
Ashish Chandra, MBA, PhD
Professor Ashish Chandra is a Professor of Healthcare Administration, College of Business at the University of Houston-Clear Lake (UHCL), Houston, Texas, USA where he also served as the Department Chair for over four years at UHCL. All together Dr. Chandra has over 20 years of university level teaching experience in the U.S. He is a well-recognized healthcare administration academician internationally and serves on the academic advisory board of several educational institutions in Turkey and India. He has also provided over a dozen Management Development Program, Faculty Development Programs, and professional consulting services to several healthcare and business organizations in the United States, India, Turkey, and aboard cruise ships. He actively served on the board of directors of several professional and community organizations in the United States. Over the past four years he has served as the Course Director and Speaker of five Continuing Education Programs for health professionals.
Dr. Chandra is a prolific researcher and has 75 publications in refereed journals, two edited books, ten book chapters, and over 250 publications in conference proceedings. He is an Executive Editor of the journal Hospital Topics (the oldest journal in healthcare administration field - almost 95 years in existence). He has served as the President of FOUR major international academic organizations - the Business and Health Administration Association; the Association of Collegiate Marketing Educators; the MBAA International; and the Federation of Business Disciplines. He has also served as the Program Chair of over a dozen major international conferences, held in U.S., India, Turkey, and U.K. as well as aboard cruise ships in the Caribbean, Alaska, Baltics, and Mediterranean.
Professor Chandra has received numerous awards and recognition related to teaching, research, and service throughout his career, including the 2017 Excellence in Teaching Award by the National Society for Leadership Success; 2015 Outstanding Professor Award given by the University of Houston - Clear Lake Alumni Association; 2012 American College of Healthcare Executives Service Award; 2011 Outstanding Educator Award from the Association of Collegiate Marketing Educators; to name a few. He also has the distinct honor of being the Commencement Speaker at the December 2018 graduation ceremony of the University of Houston – Clear Lake. The URL link to Dr. Chandra’s commencement speech is below. Please cue to minute 32 of the video link in case you just want to see Dr. Chandra’s speech.
URL to speech https://www.youtube.com/watch?v=HpwOooexSYA&t=2984s
William B. Stroube, PhD
Professor of Health Services Administration
Director, Health Services Administration Program
University of Evansville
Bill Stroube is Professor of Health Services Administration at the University of Evansville. Before joining the UE faculty in 1998, he spent twelve years in management positions in the pharmaceutical industry, and eight years at the U.S. Food and Drug Administration in Washington, D.C.
Dr. Stroube maintains an active research program and has authored and co-authored over 60 publications in peer reviewed journals and conference proceedings. His research and teaching interests include international health care issues, medical ethics, and health care marketing and strategy. He is past president of the Division of Biology and Medicine of the American Nuclear Society, and past president of the international Business and Health Administration Association.
He has extensive international experience leading student groups through several health care systems. He has taught over twenty-five summer classes in various formats in England, Hungary, Slovakia, and China. Dr. Stroube has served as Adjunct Professor at IMS Union University in Dehradun, India, and is a Visiting Fellow at the University of Nottingham, UK.
He holds a B.S. in Chemistry from Murray State University, an MBA in finance from the University of Maryland, and a PhD in analytical and nuclear chemistry from the University of Kentucky.
Our staff can assist you with all your travel arrangements.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Cruise Itinerary
DATE
PORT OF CALL
ARRIVE
DEPART
Mon May 18
Dublin, Ireland
-
9:45 pm
Tue May 19
Belfast, Northern Ireland
10:00 am
6:00 pm
Wed May 20
*At Sea - Cruising
-
-
Thu May 21
Reykjavik, Iceland
2:00 pm
-
Fri May 22
Reykjavik, Iceland
-
3:00 pm
Sat May 23
Akureyri, Iceland
10:30 am
6:30 pm
Sun May 24
*At Sea - Cruising
-
-
Mon May 25
*At Sea - Cruising
-
-
Tue May 26
Liverpool, England
8:00 am
5:00 pm
Wed May 27
Dublin, Ireland
4:45 am
-
Thu May 28
Dublin, Ireland
-
-
*Tentative course schedule, actual class times may differ.
Ports of Call
Dublin, Ireland - Dublin, the fair city, invites you to wander the streets trod by Joyce, Yeats and Oscar Wilde. Drop in at pubs with mahogany bars and stained glass. In the Trinity College Library, feast your eyes on the illuminated 9th-century Book of Kells. Sample the world's most famous stout at the original Guinness Brewery. And, of course, there are plenty of shopping opportunities — from a souvenir shillelagh to Waterford crystal.
Belfast, Northern Ireland - So much of Ireland's political history is tied up in Belfast that many visitors are surprised to find that it is also a modern city that blends old and new effortlessly as the troubles of its past fade into history. Just a day trip away are the Giants' Causeway (a series of stone pillars that extends to Scotland) and the spectacular Antrim coast.
At Sea - Cruising - Cruising
Reykjavik, Iceland - Iceland's capital and largest city is located on the country's southwest coast at the head of Faxafloi Bay. Settled in 877 AD, Reykjavik has grown into an important seaport and center of government and education with theatres, museums and observatories. Interestingly, this modern city still chooses to use water from nearby hot springs to heat all of its buildings.
Akureyri, Iceland - Akureyi, Iceland's second largest city—affectionately known as the Capital of North Iceland—is one of the country's most important ports and fishing centers. Today, Akureyi is creating something of a buzz for its cool café scene, growing gourmet movement and bustling nightlife. But don't let that fool you. The atmosphere here is always laidback. From a fabulous summer festival program (energized by the near 24-hour daylight), to some of the best winter skiing you could wish for, Akureyi is a great base for exploring Eyjafjörður, Iceland's longest fjord, all year round.
Liverpool, England - Roll over Beethoven! Liverpool is the birthplace of the Beatles! And it won't take long to discover the amazing legacy of art, music and sport that influence this charming city. A short walk from your ship you'll find Albert Dock a bustling, converted maritime business center that now houses all sorts of entertainments (shopping, food, "The Beatles Story" and wonderful modern art at the Tate Liverpool. A bit further afield (but still quite walkable, if you're hearty), you'll find the Cavern Club, where the Beatles got their start.
Our staff can assist you with all your travel arrangements.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
