COURSE CREDITS & HOURS
12 ADA CERP Credits
12 ANCC Contact Hours
COURSE FEES
$695 for Pharmacists
$695 for Physician Assistants
$695 for Nurse Practitioners
$495 for Nurses, Students & Others
Program Description
This course will provide clinicians with new, interesting, and practical information to improve their knowledge and upgrade their skills when communicating with patients and colleagues. Learners will leave the course with new skills and strategies to improve healthcare team performance and outcomes.
Fun, Fun & More Fun!
AGENDA
| DATE | ACTIVITY |
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| Feb 3 | Arrive at Hawks Cay |
| Feb 4 | 7:30am - 11:30am: Communication Skills Update Advanced Communications Topic 11:30am - 12:30pm: Lunch 12:30pm - 2:30pm: Motivational Interviewing Burnout |
| Feb 5 | 7:30am - 11:30am: Advanced Care Planning and End-of-Life Conversations Communication Tools for Leader Navigating Difficult Conversations 11:30am - 12:30pm: Lunch 12:30pm - 2:30pm: The Neuroscience of Anger and the Angry Patient Encounter |
| Feb 6 | Depart Hawks Cay |
Target Audience
Hotel
Hotel Information |
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| Enjoy breakfast in the company of bottlenose dolphins, partake in poolside team-building experiences, and spend free time diving and fishing. This will be a unique Florida Keys meeting experience that will be exciting to attend and that will leave you feeling rejuvenated. |
Hawks Cay Resort
Centrally located between Miami and Key West yet tucked away on the secluded island of Duck Key, Hawks Cay Resort offers the perfect union of solitude and convenience. For guests that live in the United States, there's no need for a passport. With easy access by car, boat or plane, you can enjoy the best qualities of the Caribbean-clear turquoise waters, endless sunshine, excellent fishing and diving opportunities, fresh seafood and a relaxing tropical atmosphere. Explore the only island resort you can drive to, featuring a full-service marina, saltwater lagoon, multiple restaurants and more. |
Amenities
- Internet Access
- Local and Toll Free Phone Calls
- Self Parking
- Tram Transportation throughout the Resort
- Complementary access to Hawks Cay Health Club and Coral Cay
- Unlimited use of Putting Course, Sports Field, Hard and Clay Court Tennis Facilities
- Unlimited use of Kayaks and Paddleboards in the Hawks Cay Saltwater Lagoon
- Tennis Facility
- Bike Rentals
- 5 Resort Pools & Lagoon
TARGET AUDIENCE
IMPORTANT INFORMATION
Faculty
Monica Broome, MD, FACP, FAACH, FAMWA
Vice Chair, Global Listening Centre
Master Trainer, Institute for Healthcare Communication
Miami, FL
Dr. Monica Broome is an internationally recognized speaker, educator, and physician specializing in healthcare communication, conflict resolution, patient-centered care, and leadership. Currently affiliated with Florida International University, her primary focus is the neuroscience of communication, specifically physician-patient interactions. A globally recognized voice on medicine, law, and business, she is a Master Trainer with the Institute for Healthcare Communication and serves as the Vice Chair of the Global Listening Centre.
Previously, Dr. Broome served as an Assistant Professor of Medicine and the Director of the Communication Skills Program at the University of Miami Miller School of Medicine. An alumna of the University of Miami School of Medicine, Dr. Broome (formerly Dr. Harris) specializes in Internal Medicine and is a Diplomate of the American Board of Internal Medicine. During her tenure at the University of Miami, she completed a three-year fellowship in the Department of Medical Education, engaged in the Macy Institute for Health Communication Curriculum Development, and served as the Course Director of the university's Bridge Course.
Dr. Broome’s distinguished career includes serving as the Deputy National Representative for the United States for the International Association for Communication in Healthcare. Her scholarly work includes national and international workshops on communication skills concerning conflict and bullying for organizations such as the Association of American Medical Colleges and the International Association of Law and Mental Health. She has also contributed significantly to medical literature and was awarded Outstanding Reviewer Status for Elsevier’s journal, Patient Education and Counseling.
A dedicated advocate for women's health and veterans, Dr. Broome founded and served as the Medical Director of the Women’s Veterans Comprehensive Health Program in Hampton, Virginia, earning a service award from the Virginia Department of Disabled American Veterans. She represented Florida at a White House National Summit on Women’s Veterans Health Issues, which resulted in a position paper for Congress, and she continues to advance national healthcare policy and women's health initiatives. Dr. Broome is a Fellow of the American College of Physicians and the American Academy of Communication in Healthcare. She has served on the Introduction to Clinical Diagnosis Test Committee for the National Board of Medical Examiners and the United States Medical Licensing Examination (USMLE), and she frequently teaches communication skills updates as faculty for University at Sea.
Accreditation
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Credit Designation for Nurses: Continuiung Education, Inc. designates this continuing nursing education activity for 12 contact hours. |
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Nurse Practitioners: can claim either ANCC Contact Hours or AMA PRA Category 1 Credits™ as needed. |
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In support of improving patient care, Continuing Education, Inc./University at Sea® is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. |
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Credit Designation for Physicians: Continuing Education, Inc. designates this live activity for 12 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. |
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Osteopathic Physicians: This program is eligible for Category 2 credit with the American Osteopathic Association (AOA). US or Canadian Family Physicians: Please let us know if you require AAFP Prescribed Credits.
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Credit Designation for Nurses: Continuiung Education, Inc. designates this continuing nursing education activity for 12 contact hours. Nurse Practitioners: Can claim either ANCC Contact Hours or AMA PRA Category 1 CreditsTM as needed. Pharmacology credits are identified on individual activities. |
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Royal College of Physicians and Surgeons of Canada: |
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College of Family Physicians of Canada (CFPC)
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Credit Designation for Nurses: Continuiung Education, Inc. designates this continuing nursing education activity for 14 contact hours. |
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Nurse Practitioners: can claim either ANCC Contact Hours or AMA PRA Category 1 Credits™ as needed. |
Royal College of Physicians and Surgeons of Canada
Through an agreement between the Accreditation Council for Continuing Medical Education and the Royal College of Physicians and Surgeons of Canada, medical practitioners participating in the Royal College MOC Program may record completion of accredited activities registered under the ACCME’s “CME in Support of MOC” program in Section 3 of the Royal College’s MOC Program.
Credit Designation for Pharmacists:
This knowledge-based activity is approved for 12 hours of pharmacy continuing education credit.
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Credit Designation for Dentists: Continuing Education, Inc. is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Continuing Education, Inc. designates this continuing dental education activity for 12 continuing education credits. |
In support of improving patient care, Continuing Education, Inc./University at Sea® is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Cruise Itinerary
| DATE | PORT OF CALL | ARRIVE | DEPART |
|---|---|---|---|
| Wednesday, February 3 | Duck Key, Florida Keys |
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| Thursday, February 4 | Duck Key, Florida Keys |
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Ports of Call
Duck Key, Florida Keys
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels, or tours before and/or after your cruise conference.
PLEASE NOTE: To attend the conference, participants must book their cruise accommodations through University at Sea®. This ensures we can provide full conference services and complimentary social amenities to meeting participants and guests. Participants' family and friends are welcome to book within our group allotment and take advantage of our typically excellent rates.
Request a Quote online or by voice at 800-525-9696 (US/Can) or direct/int'l tel +1-727-526-1571.
Prices below are for the full cruise including meals and evening entertainment
Before & After Your Cruise
Pre and post-cruise hotel arrangements can be made through our office. Call 800-525-9696 or e-mail us for personalized recommendations.
Protect Your Trip with Allianz Travel Insurance
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- Missing your cruise departure after a covered flight delay
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Allianz Travel Insurance plans can protect you before and during your trip—keeping you, your loved ones, and your travel budget safer. Benefits vary by plan, and these are brief descriptions. Please read your plan documents for details.
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TRIP INTERRUPTION
Reimburses your unused, non-refundable travel expenses and increased transportation costs during your trip if you have to return home early due to a covered reason, for instance when a family member has a qualifying medical emergency and needs your care. Examples include:
- You have a covered illness or injury and a doctor says you must return home
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If you have a covered delay while traveling, travel insurance can reimburse you for meals, accommodations, and transportation expenses when your trip is delayed for a minimum number of consecutive hours for a covered reason. Minimum number of hours varies by plan.
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Reimburses your expenses related to covered medical and dental emergencies* that might occur on your trip. This benefit can be especially helpful if you have a covered emergency outside the United States, as most health insurance policies won’t cover you outside the country. Examples include:
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*A sublimit and maximum apply for this benefit. Check your plan documents for details.
EMERGENCY MEDICAL TRANSPORTATION
Arranges and pays for medically necessary transportation following a covered injury or illness to the nearest appropriate medical facility to receive care and get you home after treatment.
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Reimburses the replacement of your lost, damaged, or stolen luggage and personal items while traveling.
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Reimburses essential items purchased during your trip if your baggage is delayed for a minimum number of hours (varies by plan).
CHANGE FEE
Reimburses fees if you need to change your flight itinerary due to a covered reason.
24-HOUR ASSISTANCE
Provides around-the-clock support during your trip. Allianz Global Assistance’s staff of multilingual problem solvers can help you with medical, legal, and travel-related emergencies whenever they happen. Medical assistance may include, but is not limited to:
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Our Promise to You
When you purchase any Allianz Travel Insurance plan, you automatically get 15 days (or more, depending on your state of residence) to review your policy documents. Within that period, you can cancel your plan for a full refund if you’re not satisfied, as long as you haven’t filed a claim or departed on your trip.
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Contact Allianz Global Assistance
Phone (24/7):
1-800-284-8300 (within the U.S., Canada, Puerto Rico, and the U.S. Virgin Islands)
1-804-281-5700 (outside of the U.S., call collect)
File or Track a Claim
It’s easy and convenient to file and track a claim, upload documents, and more online. Start your claim using your email address or policy number.
File a ClaimIf you need help filing a claim or understanding the claims process, visit the Allianz Global Assistance Claims Center.
Update Your Plan
If you need to update your travel insurance plan, such as adjusting the dates of your plan to reflect itinerary changes, please contact us or manage your plan online so your plan reflects your entire itinerary and provides the right amount of protection for your travels.
Manage My PlanAbout Allianz Global Assistance
Allianz Global Assistance is a world leader in travel insurance and assistance, helping millions of travelers across the globe every year. Allianz Global Assistance is owned by Allianz SE, the world’s largest diversified insurance company. For over 100 years, Allianz SE has helped protect important milestones in American history, insuring the Wright Brothers’ first flight and Golden Gate Bridge construction.
Terms, conditions, and exclusions apply including for pre-existing medical conditions. Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.