Our office will be closed Thursday, November 24th (all day) in observance of Thanksgiving Day. We will reopen on Friday, November 25th, at 8:30 am.


University at Sea®

5700 4th Street North
St. Petersburg, FL 33703

E-Mail Us

Office Hours
Monday - Friday
9:00am - 5:00pm EST
10:00am - 2:00pm EST
Cruise Conference Planning For Your Association

Family Medicine and Negotiating & Mediating Healthcare Disputes

7-Night Norwegian Fjords Cruise
Round-trip Southampton (London), England
April 30 - May 07, 2022
<em>Celebrity Silhouette</em>
Celebrity Silhouette
16.0 AMA PRA Category 1 Credits™
16 ACPE Credits
16.0 Contact Hours
Course Fees
$995 for Physicians, Attorneys, Psychologists, Doctors of Pharmacy, & Dentists
$750 for Physician Assistants
$595 for Nurses, Residents, Students & Others

Target Audience
Physicians, Physician Assistants, Nurses, Nurse Practitioners, Pharmacists
Program Purpose / Objectives
Topics and Objectives: Primary Care:
The goal of these presentations is to review several new guidelines in reference to common primary care topics (for example hypertension, low back pain, dyspepsia, etc.). Review of these guidelines along with clinical application may lead to evidence - based, and more cost- effective evaluation and management.

Topics and Objectives
  1. Hypertension Update
    • Apply new HTN guidelines
    • Describe rationale for those guidelines
  2. Managing mildly abnormal liver function tests
    • Apply established guidelines in the evaluation of abnormal LFTs
    • Describe the rationale behind the guidelines
  3. Common Skin Rashes and Skin lesions
    • Identify and recognize common rashes and lesions in the primary care setting
  4. Evaluating Dyspepsia
    • Apply established guidelines in the evaluation of Dyspepsia
    • Describe the rationale behind the guidelines
  5. Low Back Pain
    • Apply ACP/APS guidelines to the evaluation and treatment of low back pain
    • Apply the concept of "red flags" to the evaluation of LBP
  6. Treating obesity/fad diets
    • Identify health consequences of obesity
    • Review pathophysiology of obesity
    • Distinguish advantages/disadvantages of diet and exercise types
    • Discover new modalities for treatment of obesity
  7. Treating the Depressed patient without getting depressed
    • Apply and interpret screening tools for depression
    • Describe measurement based care and how it can improved treatment outcomes
    • Summarize most common therapies for depression
  8. Treating anxiety in primary care
    • List the frequency of common anxiety disorders
    • Apply the GAD-7 as a screen for anxiety disorders
    • Recognize the common drugs and non-pharmacologic therapy used to treat anxiety disorders
  9. Evidence based treatment of URI/sinusitis
    • Recognize clinical factors which differentiate when to consider antibiotic use
    • Differentiate appropriate antibiotics for URIs
    • Give examples of appropriate symptom relief modalitites
Joint Commission Leadership Standard LD.02.04.01 requires that "the hospital manages conflict between leadership groups to protect the quality and safety of care."

It is clear that the Joint Commission expects each hospital and its medical staff to have a dispute resolution mechanism in place. However, other than for the basic elements of the process (Elements of Performance under LD.02.04.01), the JC leaves it up to each hospital to fashion their own means of compliance. Most have simply adopted policies that mimic the JC's directives, but are short on detail, essentially leaving conflict resolution to a case-by-case process.

Unfortunately, this typically results in the parties falling into their familiar routine: "lawyering up" and setting the litigation machine into motion. Similarly healthcare providers need to more effective utilize negotiation, mediation and other conflict resolution strategies to improve medical care and reduce the potential for medical malpractice litigation.

  • Introduction to Health Care Conflicts
    • Describe different types of healthcare conflicts (ADR)
  • Methods of Dispute Resolution in Healthcare
    • Define Methods of Dispute Resolution in Healthcare
  • Negotiation Strategies
    • Explain positional negotiation and interest based negotiation
  • Negotiation Strategies
    • Summarize basic mediation techniques
  • Mediation of Provider Patient Complaints
    • Describe mediation strategies in resolving patient complaints
  • Mediation of Medical Ethics Complaints
    • Summarize mediation strategies to address bioethics issues
  • Mediation and Negotiation Strategies to Resolve Other Conflicts
    • Summarize the role of negotiation and mediation methods to resolve other healthcare issues
  • Conference Sessions generally take place on days at sea (as itinerary allows), giving you plenty of time to enjoy your meals, evenings and ports of call with your companion, family and friends.
    IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the University at Sea® meeting group through University at Sea® at 800-926-3775 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.

    David B. Feller, MD

    David B. Feller, MD

    Associate Professor
    Vice Chair of Community Health 
    Director of Behavioral Medicine
    University of Florida, College of Medicine Family Medicine Residency Program 
    Gainesville, Florida

    Dr. Feller received all of his medical training (medical school and residency) in Gainesville. He did clinical practice for 5 years and then joined the faculty of the Family Medicine Residency Program. He is currently the vice chair for community health and director of behavioral medicine.

    He has received several awards for his teaching including Clinical Science Teacher of the year by medical students, Exemplary Teaching Award from the College of Medicine, Teacher of the year by Family Medicine Residents, and Exemplary Teaching Award by the FAFP. His academic interests include integrative medicine and behavioral medicine.

    Gregory Firestone, PhD

    Gregory Firestone, PhD

    Gregory Firestone, PhD, is Affiliate Associate Professor at the University of South Florida (USF) College of Public Health and President of My Florida Mediator.  Dr. Firestone previously served on the faculty of the USF Department of Psychiatry and Behavioral Medicine was Director of the University of South Florida Conflict Resolution Collaborative for twenty-two years.

    Gregory  Firestone served on standing alternative dispute resolution committees of the Florida Supreme Court for more than two decades (including seven years as Vice Chair of the Court's Alternative Dispute Resolution Rules and Policy Committee) and as Official Observer (on behalf of the Association for Conflict Resolution and the Academy of Family Mediators) to the National Conference of Commissioners on Uniform State Laws Uniform Mediation Act Drafting Committee. He currently serves on the Editorial Board of Family Court Review and has received numerous awards including the Florida Supreme Court Excellence in Alternative Dispute Resolution Award and the Florida Academy of Professional Mediators Merit Award.

    Dr. Firestone is a licensed psychologist (PY3033), mediator, mediation trainer and dispute resolution system consultant and has maintained a private mediation practice since 1984. Gregory Firestone is a practicing 1) Florida Supreme Court certified Appellate, Circuit Court, Dependency, and Family Mediator, 2) Association for Conflict Resolution (ACR) Advanced Practitioner, and 3) Diplomate Member of the Florida Academy of Professional Mediator.

    Dr. Firestone has lectured and published widely in the field of mediation including a recent article he co-authored on mandatory pre-suit medical malpractice mediation and is co-author of Mediation Works: Make it Work for You, a mediation orientation video produced by the Florida Supreme Court Dispute Resolution Center.

    Our staff can assist you with all your travel arrangements.

    Questions? Call us at 800-422-0711.
    We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.

    Cruise Itinerary

    Sat Apr 30 Southampton (London), England
    - 4:00 pm
    Sun May 01 *At Sea - Cruising
    - -
    Mon May 02 Bergen, Norway
    12:00 am 9:00 pm
    Tue May 03 Olden, Norway
    8:00 am 6:00 pm
    Wed May 04 Molde, Norway
    7:00 am 4:00 pm
    Thu May 05 Kristiansand, Norway
    12:00 pm 8:00 pm
    Fri May 06 *At Sea - Cruising
    - -
    Sat May 07 Southampton (London), England
    6:30 am -
    *Tentative course schedule, actual class times may differ.

    Ports of Call

    Southampton (London), England - "Sir, when a man is tired of London, he is tired of life; for there is in London all that life can afford." Samuel Johnson's famous words are as true today as when he spoke them. A visitor to London could fill a month with fascinating people, art, music, late-night dancing, fabulous shopping, an endless array of pubs and first rate meals.

    Tourists should take in Victoria Station, the beauty of Westminster Abbey, Parliament, and the pomp of Buckingham Palace. And then, there are the "Elgin Marbles" at the British Museum and the Crown Jewels in the Tower of London. Or visit Sherlock Holmes' HQ on Baker Street (you know the address). After all that, make what might be the most important stop of all: grab a pint at one of the many corner pubs that's been hosting revelers since before America was a nation.

    London is most certainly a place to "take in," not just "pass through." You won't be bored.

    After your time in London, you'll transfer to Southampton to board your ship and start your cruise conference. Options for doing that from bus transport to the train (which is very near the cruise port in Southampton) to private taxi are all solid choices. When your cruise ends, you'll head back to take in more of London), or head home from Heathrow or Gatwick (if by taxi, consider an optional detour to visit Stonehenge).

    At Sea - Cruising - Cruising

    Bergen, Norway - A key member of the medieval Hanseatic League of Merchants, Bergen has had plenty of practice combining commerce with community. In this delightful city, you will find pleasure in the Bryggen waterfront district and marketplace, or travel out of town for some great backcountry hikes. On the shores of Nordnes Lake is Troldhaugen—the historic home of composer Edvard Grieg.

    Olden, Norway - As well as being surrounded by immense natural beauty - think emerald lakes, towering mountains and cascading waterfalls - this fjord village of approximately 500 inhabitants once hosted American portrait and landscape artist John Singer Sargent (1856-1925), whose "Singerheimen" home is about a mile from the pier.Olden is mainly a gateway to outdoor activities, such as fishing or boating in the chilly teal-colored, glacier-fed waters of Oldevatnet Lake.

    Molde, Norway - All of the stunning beauty you associate with Norway is on display in Molde, a city roughly 400 kilometers (240 miles) north of Bergen with white clapboard houses sitting alongside a sparkling fjord. On a clear day, more than 200 peaks are visible from this part of the Romsdal Peninsula. (The Varden Viewpoint, 10 minutes by car from the center of town, is the best place to take in the breathtaking panorama.) Even when the weather is less cooperative, there is plenty to do, with cozy cafés, boutiques selling woolen sweaters and the Romsdal Museum, an open-air folk museum where you can literally stroll through the region’s history and traditional homes. Molde is also one end of one of Norway’s most beautiful coastal drives, the Atlantic Ocean Road (in Norwegian, the Atlanterhavsvegen), which crosses spectacular bridges and a number of islands.

    Kristiansand, Norway - Kristiansand is the largest city in Southern Norway. Kristiansand is a family destinations, focusing in activities and attractions for families, one of the largest is Dyreparken, a gigantic zoo and amusement park which celebrates its 50th anniversary in 2016.

    Our staff can assist you with all your travel arrangements.

    Questions? Call us at 800-422-0711.
    We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
    Please note that our shore excursions are operated separately and
    independently of those offered by the cruise line.
    ©2019 - University at Sea®