Our office will be closed Thursday, November 24th (all day) in observance of Thanksgiving Day. We will reopen on Friday, November 25th, at 8:30 am.


University at Sea®

5700 4th Street North
St. Petersburg, FL 33703

E-Mail Us

Office Hours
Monday - Friday
9:00am - 5:00pm EST
10:00am - 2:00pm EST
Cruise Conference Planning For Your Association


You may have found this page in error or been referred to this page via an outdated link. If you did come to this page from a link posted on another website, you may wish to alert the person responsible for the link that the program is labeled as inactive on our site. You are also welcome to e-mail us and report this message.

Quality Improvement: Tools and Workshops

7-Night Western Caribbean & Perfect Day Cococay
Round-trip Port Canaveral, Florida
May 01 - 08, 2022
Royal Caribbean's <em>Harmony of the Seas</em>
Royal Caribbean's Harmony of the Seas
16.0 AMA PRA Category 1 Credits™
16 ACPE Credits
16.0 Contact Hours
Course Fees
$995 for Physicians, Attorneys, Psychologists, Doctors of Pharmacy, & Dentists
$750 for Physician Assistants
$595 for Nurses, Residents, Students & Others

Target Audience
Physicians, Physician Assistants, Nurses, Nurse Practitioners, Pharmacists
Program Purpose / Objectives
  1. Icebreaker and introductions
  2. Quality Improvement overview and why we do what we do
    • Brief history of quality overall and in healthcare (didactic section)
    • Project selection – considerations, resources to consider, alignment with hospital priorities, etc. (didactic followed by roundtable discussion)
  3. What is the problem and how to state it!
    • Problem and aim statement – ensuring SMART problem and aim statements – key performance indicator considerations (working session)
  4. Developing a Key driver diagram (definition, examples, how to use to organize project and determine scope)
    • Project scope (scope considerations, examples of good and bad scope statements)
  5. How I make QI work successful:
    • Issues and risks (examples of issues and risks that might be encountered, approach to evaluating severity of risk, how to mitigate risk)
    • Stakeholder analysis (determining who is on the project team, ensuring sponsorship, identifying threats/resistance)
  6. How to make it work
    • Project execution overview – project management basics, PDSA cycles, tests of change, possible overview of MOC requirements (didactic section)
    • Communication plan – frequency, methods of communication, communication objectives, how to develop a communication plan, elevator speech and generating enthusiasm and buy-in (didactic followed by roundtable discussion and working session)
  7. Identifying Current conditions
    • Process mapping
    • Identifying waste
  8. Day 1 key points, homework review, and icebreakers
  9. A3 Basics and Charter development
  10. If you don’t measure it, it can’t be fixed
    • Metrics – outcomes and process metrics, defining your metrics and tying them to your smart aim
  11. Data collection - collecting baseline data, using baseline data to review and refine project scope and smart aim, determining what data to collect during project execution, creation of data collection templates (didactic and working session – 60 minutes)
  12. Data presentation and analysis – what to do with your collected data – run charts, control charts, etc. – use to determine success of interventions, keys for communication/sharing – how to construct and label charts, including annotation, common cause versus special cause variation (examples of good and bad data presentation)
  13. Project reviews – interim and at end of project – determining health of project, potential go-no go decisions, designing subsequent tests of change (with examples and roundtable discussion)
  14. Sustainment plan – sustainment overview – why it’s important, examples, roundtable discussion
  15. Project closure –
    • celebrating success, publication, possible report out venues
    • Summary, instructor feedback, possible next steps
Conference Sessions generally take place on days at sea (as itinerary allows), giving you plenty of time to enjoy your meals, evenings and ports of call with your companion, family and friends.
IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the University at Sea® meeting group through University at Sea® at 800-926-3775 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.

Vera Hupertz, MD

Vera Hupertz, MD
Executive Vice Chair Pediatrics
Vice Chair of Pediatrics, Quality and Patient Safety
Medical Director Transplant Hepatology
Cleveland Clinic Pediatric Institute Dr. Hupertz was a graduate of Rensselaer Polytechnic Institute in Troy, NY (1974-1978) and received her BS in Biology. She attended the University of Rochester School of Medicine and Dentistry, Rochester, NY and graduated in 1982 with MD. Internship and residency was completed at Rainbow Babies & Children's (RB&C) Hospital, Cleveland, OH by 1985 and Pediatric Gi and Hepatology fellowship by 1988. She maintains 3 board certifications which include: Pediatrics, Pediatric Gastroenterology, and Pediatric Transplant Hepatology. 

Vera stayed on as Staff Physician at Rainbow Babies and Hospital and achieved the level of Associate Professor of Medicine at Case Western Reserve University. She was made Medical Director of the Pediatric Liver Transplant Team, and was co-director of the Residency Training Program at RB&C. In addition to the above, I developed a residency curriculum for Chronic Care to be used at Health Hill Hospital (now Cleveland Clinic Children's Hospital for Rehabilitation). 

She became a staff physician at the Cleveland Clinic Foundation in July of 2000 and currently has a joint appointment with the Department of Transplant Surgery. She is Medical Director of Pediatric Liver Transplantation. She is Vice Chair of Quality Improvement for the Children's Hospital and Pediatric Institute at Cleveland Clinic. Current interests are liver disease (especially neonatal disease) and liver transplantation, as well as inflammatory bowel diseases

Allan L. Cohn, CPHQ

Allan L. Cohn, CPHQ
Quality Director - Cleveland Clinic Children's (2010 to 2021)
Responsible for overall quality improvement plan for Cleveland Clinic Children's Allan has a proven track record of developing and implementing processes designed to improve performance, increase efficiency, ensure regulatory compliance, reduce cost, and increase customer satisfaction in a wide range of industries and functional areas including: Healthcare, Call Center Operations, Information Technology, Research & Development, Purchasing, Manufacturing and Government Affairs.
At Cleveland Clinic Children’s, Allan worked closely with Dr. Hupertz to establish overall governance for quality, patient experience, and safety efforts for all Cleveland Clinic pediatric locations.
During his time at Cleveland Clinic Children’s, employee reporting of safety risks increased by 60% with a corresponding 90% decrease in serious safety events, including over ten years without a serious harm medication safety event. They achieved a 40% reduction in central line associated blood stream infections, a 20% reduction in all cause readmissions and a 10-percentage point improvement in physician communication top box performance.
Allan established a Family Engagement team that ensured the voice of the parent and patient was involved in all Cleveland Clinic Children’s strategic initiatives including new facility design, partnering families with newly diagnosed conditions with other families, and creation of Speak Up for Safety – empowering parents and caregivers to “stop the line” any time they have a concern.
Allan received his B.S. in Chemistry from the University of Illinois in 1979. He is a Certified Professional in Healthcare Quality (CPHQ) and a Certified Six Sigma Black Belt & Champion,

Our staff can assist you with all your travel arrangements.

Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.

Cruise Itinerary

Sun May 01 Port Canaveral, Florida
- 4:30 pm
Mon May 02 Coco Cay, Bahamas
7:00 am 5:00 pm
Tue May 03 Nassau, Bahamas
8:00 am 6:00 pm
Wed May 04 *At Sea - Cruising
- -
Thu May 05 Falmouth, Jamaica
7:00 am 4:00 pm
Fri May 06 Labadee, Haiti
9:00 am 5:00 pm
Sat May 07 *At Sea - Cruising
- -
Sun May 08 Port Canaveral, Florida
6:00 am -
*Tentative course schedule, actual class times may differ.

Ports of Call

Port Canaveral, Florida - Port Canaveral lies just 35 miles east of Orlando, along the 72 miles of pristine beaches known as Florida's Space Coast. Besides its close proximity to Orlando's theme parks, you'll find space-age attractions of Kennedy Space Center Visitor Complex, and the U.S. Astronaut Hall of Fame.

Coco Cay, Bahamas - Located in the middle of the Caribbean's bright blue water lies the secluded island of CocoCay. With its white-sand beaches and spectacular surroundings, CocoCay is a wonderland of adventure. Reserved exclusively for Royal Caribbean guests, this tropical paradise has recently been updated with new aquatic facilities, nature trails and a ton of great places to just sit back, relax and enjoy a tropical drink.


Perfect Day Cococay