13th MEHS: Ethical Dimensions, Patient/Employee Satisfaction Assessment Tools, Team Building, and Leadership Strategies for Healthcare Professionals
7-Night Western Caribbean Cruise
Round-trip Galveston, TX
January 12 - 19, 2025
Royal Caribbean's Harmony of the Seas
16.0 AMA PRA Category 1 Credits™ 16 ACPE Credits 16.0 Contact Hours
Course Fees
Attendees
Registration Fee
(Cruise Pricing is Additional and Listed Separately)
Physicians, Psychologists, Psychiatrists, Dentists, Pharmacists, Healthcare Executives, and Faculty Seeking up to 16 CE Credits / CE Contact Hours
$995.00
Physician Assistants, Nurse Practitioners, CRNAs, Chiropractors, Physical/Rehab/Occupational/etc. Therapists, and other Non-Physician healthcare providers Seeking up to 16 CE Credits / CE Contact Hours
$795.00
Nurses, Nursing Home / Home Healthcare Practitioner, Residents*, Current students*, and former students* of Dr. Chandra or Dr. Stroube *proof/verification required Seeking up to 16 CE Credits / CE Contact Hours
$595.00
Non-CE Earning: Faculty / Corporate Members to participate in the Academic Conference and can attend CE Sessions, but will not recieve CE Credit
$295.00
Non-CE Earning: Students / Guests to participate in the Academic Conference and can also attend CE sessions, but will not recieve CE Credit
At least a SIX (6)-hour worth of Pre-Conference study materials, including, cases and assignments, will be sent to all pre-registered CE attendees prior to the start of the event and at least TWO weeks prior to the cruise departure date.
Cases/Assignments provided prior to face-to-face lectures will be discussed in class on Day 1 and/or 2 of CE sessions
"Social Sciences, Marketing Research Techniques, and Business Strategies to Improving Patient Care"
The basics of a patient satisfaction survey
The 5W&H of understanding the patient and associated environmental issues
The role of patient (and caregiver) satisfaction surveys
Situations requiring quick survey research -- valuing internal versus external surveyors
Survey research design, organizing, overseeing, reporting, and understanding
Types of data collection techniques
Inclusion and exclusion criteria
Writing good survey questions -- a critical look at a variety of different questions
Understanding the report and determining strategies for patient care improvement
Ethical issues pertaining to patient/caregiver satisfaction surveys
Time allocated to comprehend the slides/CONTENT, and, Complete the Assignments: 6 Hrs. (Self-paced)
Day 1 (face-to-face): CE Session -- Monday, January 13, 2025
Plan for the Day:
Face-to-Face Session: 3 hours (9:00 a.m. -- Noon)
Assignment Completion Time Given: 4 hours (self-paced)
Overview of the Course Outline and Activities/Assignment for the day
Introductions and course expectations
Discussions about Pre-conference slides/materials/cases/assignments sent to Pre-registered attendees
"Ethical Dimensions: Why Healthcare Leaders Should be aware of the Workplace Environment -- and its Impact Patient Care"
EMPLOYEE CONFLICT MANAGEMENT & ITS RELATIONSHIP WITH PATIENT CARE
Impact of inter-personnel conflict on patient care
Correlation between conflict situations and organizational complexity
Factors that trigger conflict
Conflict between different types of personnel:
Physician-physician
Physician-nurse
Nurse-nurse
Department-department
Professional disparagement and its impact on patients and care delivery
CASE STUDY, ROLE PLAYING exercise, and DISCUSSION
PROFESSIONAL/UNPROFESSIONAL BEHAVIOR - Expectation of Professionalism from:
Healthcare personnel perspective
Patient Perspective
Family/Guardian/Caregiver Perspective
Discrimination
Workplace
Patient
CASE STUDY and DISCUSSION
MANAGING COMMUNICATION
Ethical dimensions of appropriate communication by medical office staff
Value, Issues, and Challenges
Types of communication
Non-verbal communication
Impact on patient/caregiver and their subsequent relationships with health professions
Cautions & Precautions
CASE STUDY, Role playing excursion, and DISCUSSION
ASSIGNMENTS
Given at the end of lecture to be completed by participants and be ready to present on Saturday, January 18, 2025. If needed, the key presenter of the course will be available to assist and provide guidance to the participants regarding the assignments.
Day 2 (face-to-face): Conference Presentation Session -- Tuesday, January 19, 2025
Plan for the Day:
International Conf. Presentations (non-CE earning but open to all registrants)
TIME: 9:00 a.m. -- Noon (as needed)
Day 3 (face-to-face): CE Session -- Saturday, January 18, 2025
Plan for the Day:
Face-to-Face Sessions (CE sessions): 3 hours
9:00 a.m. -- Noon
Presentation and discussions on the Assignments (given on previous session) by participants, with open discussions
"Ethical Principals and Moral Philosophies"
"Ethical Issues Pertaining to Patient Confidentiality & Consent"
ETHICAL ISSUES - 1: Patient confidentiality and consent
Potential compromising situations where patient confidentially can unintentionally be breached:
In healthcare institutions/setting
By health and non-health personnel
In other social settings
EXAMPLES and INTERACTIVE CASES
Differentiation between types of consent AND assessing consent issues for and about different clients -- minors, adults, and elderly
CASE STUDIES and ROLE-PLAYING exercise
ETHICAL ISSUES - 2: Gatekeepers for ethical integrity
Conflict of interest
Whistle-blower
Impaired healthcare provider
CASE STUDY and DISCUSSION
"Team Building and Leadership Strategies for Healthcare Professionals"
Benefits of building effective teams
Characteristics of well performing teams
Critical Factors of productive teams
Different types of leaders in healthcare organizations
Role of leaders in team building
CASE STUDIES, ROLE PLAYING, and DISCUSSION related to team building
Closing remarks for CE sessions
Final Thoughts & Discussion
Conference Sessions generally take place on days at sea (as itinerary allows), giving you plenty of time to enjoy your meals, evenings and ports of call with your companion, family and friends.
IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the University at Sea® meeting group through University at Sea® at 800-926-3775 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.
Faculty
Ashish Chandra, MBA, PhD
Professor Ashish Chandra is a Professor of Healthcare Administration, College of Business at the University of Houston-Clear Lake (UHCL), Houston, Texas, USA where he also served as the Department Chair for over four years at UHCL. All together Dr. Chandra has over 20 years of university level teaching experience in the U.S. He is a well-recognized healthcare administration academician internationally and serves on the academic advisory board of several educational institutions in Turkey and India. He has also provided over a dozen Management Development Program, Faculty Development Programs, and professional consulting services to several healthcare and business organizations in the United States, India, Turkey, and aboard cruise ships. He actively served on the board of directors of several professional and community organizations in the United States. Over the past four years he has served as the Course Director and Speaker of five Continuing Education Programs for health professionals.
Dr. Chandra is a prolific researcher and has 75 publications in refereed journals, two edited books, ten book chapters, and over 250 publications in conference proceedings. He is an Executive Editor of the journal Hospital Topics (the oldest journal in healthcare administration field - almost 95 years in existence). He has served as the President of FOUR major international academic organizations - the Business and Health Administration Association; the Association of Collegiate Marketing Educators; the MBAA International; and the Federation of Business Disciplines. He has also served as the Program Chair of over a dozen major international conferences, held in U.S., India, Turkey, and U.K. as well as aboard cruise ships in the Caribbean, Alaska, Baltics, and Mediterranean.
Professor Chandra has received numerous awards and recognition related to teaching, research, and service throughout his career, including the 2017 Excellence in Teaching Award by the National Society for Leadership Success; 2015 Outstanding Professor Award given by the University of Houston - Clear Lake Alumni Association; 2012 American College of Healthcare Executives Service Award; 2011 Outstanding Educator Award from the Association of Collegiate Marketing Educators; to name a few. He also has the distinct honor of being the Commencement Speaker at the December 2018 graduation ceremony of the University of Houston – Clear Lake. The URL link to Dr. Chandra’s commencement speech is below. Please cue to minute 32 of the video link in case you just want to see Dr. Chandra’s speech.
URL to speech https://www.youtube.com/watch?v=HpwOooexSYA&t=2984s
Our staff can assist you with all your travel arrangements.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Cruise Itinerary
DATE
PORT OF CALL
ARRIVE
DEPART
Sun Jan 12
Galveston, TX
-
4:00 pm
Mon Jan 13
*At Sea - Cruising
-
-
Tue Jan 14
*At Sea - Cruising
-
-
Wed Jan 15
Roatan, Honduras
8:00 am
5:00 pm
Thu Jan 16
Costa Maya, Mexico
8:00 am
5:00 pm
Fri Jan 17
Cozumel, Mexico
7:00 am
5:00 pm
Sat Jan 18
*At Sea - Cruising
-
-
Sun Jan 19
Galveston, TX
7:00 am
-
*Tentative course schedule, actual class times may differ.
Ports of Call
Galveston, TX - When you cruise from Galveston, you’re in for big thrills before you even set foot onboard the ship. A favorite vacation stop among families, this fun-loving seaside city in Texas offers a unique blend of history, natural beauty and warm southern hospitality. Start your visit with a Texas-style breakfast in the historic Strand District, the pulsing heart of the city and a hub of antique shops, restaurants and bars. Make time for a walk along the Galveston Island Historic Pleasure Pier, home to lots of family-friendly rides, games and other attractions. Then explore Galveston’s illustrious history on a scenic stroll past well-preserved Victorian mansions and centuries-old landmark buildings. If you visit Galveston, you must dedicate a bit of time to the city’s museums, which host exhibits on all kinds of topics — from Galveston’s history with oil and railroads to the pirates and corsairs that haunt the Gulf Coast’s rich and colorful past. Houston is just an hour away by car and also has plenty to offer!
At Sea - Cruising - Cruising
Roatan, Honduras - The island of Roatan is known for its glittering bays and colorful coral reefs perfect for outdoor adventures like snorkeling and scuba diving. Discover your inner pirate in Roatan, where you can taste local rum, swim among starfish at Starfish Alley, or sample fresh seafood at local restaurants.
The 40-mile-long island borders the second-longest barrier reef on the globe, which attracts many divers each year. Go horseback riding at Little French Cay or unwind in paradise at West Bay. Don’t forget to try conch fritters and rum cake during your visit.
Costa Maya, Mexico - Exploring the dense tropical vegetation and wide sandy bays of the Costa Maya, it's easy to imagine the days when sacrifice and slavery, rite and ritual were rampant in the Mayan culture. Even today, the countless ruins of temple walls, stairs and secret pathways exude magic and mystery. And when your archaeology lesson is complete, glorious stretches of coral sand may inspire you to build your own empire-of sand castles, of course!
Cozumel, Mexico - With its lively tropical reefs, crystal-clear waters and ancient ruins, Cozumel is ripe for one-of-a-kind adventures. Cruise to Cozumel and head to Chankanaab National Park, where you can snorkel among the colorful reefs and schools of tropical fish that give this island its premier diving status. Or travel back in time on an adventure through the towering Maya ruins of Tulum. When you’re done exploring, unwind with a beachside massage at Playa Mia. From culture savoring to soaking up sunshine, you’ll find a world of adventure waiting for you in Cozumel.
Our staff can assist you with all your travel arrangements.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
