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Cruise Conference Planning For Your Association

14th MEHS: Ethical Leadership and Effective Team Building in Healthcare

9-Night Bermuda & Eastern Caribbean Cruise
Round-trip Cape Liberty, NJ (New York, NY)
May 29 - June 07, 2025
Royal Caribbean's <em>Liberty of the Seas</em>
Royal Caribbean's Liberty of the Seas
16.0 AMA PRA Category 1 Credits™
16 ACPE Credits
16.0 Contact Hours
Course Fees
Attendees Registration Fee
(Cruise Pricing is Additional and Listed Separately)
Physicians, Psychologists, Psychiatrists, Dentists, Pharmacists, Healthcare Executives, and Faculty
Seeking up to 16 CE Credits / CE Contact Hours
$995.00
Physician Assistants, Nurse Practitioners, CRNAs, Chiropractors, Physical/Rehab/Occupational/etc. Therapists, and other Non-Physician healthcare providers
Seeking up to 16 CE Credits / CE Contact Hours
$795.00
Nurses, Nursing Home / Home Healthcare Practitioner, Residents*, Current students*, former students* of Dr. Chandra, BHAA Members
*proof/verification required
Seeking up to 16 CE Credits / CE Contact Hours
$595.00
Non-CE Earning: Faculty / Corporate Members to participate in the Academic Conference and can attend CE Sessions, but will not recieve CE Credit $295.00
Non-CE Earning: Students / Guests to participate in the Academic Conference and can also attend CE sessions, but will not recieve CE Credit $195.00

Target Audience
Physicians, Physician Assistants, Nurses, Nurse Practitioners, Pharmacists
Program Purpose / Objectives

Pre-Conference Activity

  • At least a SIX (6)-hour worth of Pre-Conference study materials, including cases and assignments, will be sent to all pre-registered CE attendees prior to the start of the event and at least TWO weeks prior to the cruise departure date.
  • Cases/Assignments provided prior to face-to-face lectures will be discussed in class on Day 1 and/or 2 of CE sessions

Pre-conference self-study topics (slides) -- Patient/Employee Satisfaction Assessment Tools

"Social Sciences, Marketing Research Techniques, and Business Strategies to Improving Patient Care"

  1. The basics of a patient satisfaction survey
  2. The 5W&H of understanding the patient and associated environmental issues
  3. The role of patient (and caregiver) satisfaction surveys
  4. Situations requiring quick survey research -- valuing internal versus external surveyors
  5. Survey research design, organizing, overseeing, reporting, and understanding
  6. Types of data collection techniques
  7. Inclusion and exclusion criteria
  8. Writing good survey questions -- a critical look at a variety of different questions
  9. Understanding the report and determining strategies for patient care improvement
  10. Ethical issues pertaining to patient/caregiver satisfaction surveys

Time allocated to comprehend the slides/CONTENT and Complete the Assignments: 6 Hrs. (Self-paced)

Day 1 (face-to-face): CE Session -- Friday, May 30, 2025

Plan for the Day:

Face-to-Face Session: 3 hours (9:00 a.m. -- Noon)
Assignment Completion Time Given: 4 hours (self-paced)

  • Overview of the Course Outline and Activities/Assignment for the day
  • Introductions and course expectations
  • Discussions about Pre-conference slides/materials/cases/assignments sent to Pre-registered attendees

"Ethical Dimensions: Why Healthcare Leaders Should be aware of the Workplace Environment -- and its Impact Patient Care"

EMPLOYEE CONFLICT MANAGEMENT & ITS RELATIONSHIP WITH PATIENT CARE

  1. Impact of inter-personnel conflict on patient care
  2. Correlation between conflict situations and organizational complexity
  3. Factors that trigger conflict
  4. Conflict between different types of personnel:
    1. Physician-physician
    2. Physician-nurse
    3. Nurse-nurse
    4. Department-department
  5. Professional disparagement and its impact on patients and care delivery
  6. CASE STUDY, ROLE PLAYING exercise, and DISCUSSION

PROFESSIONAL/UNPROFESSIONAL BEHAVIOR - Expectation of Professionalism from:

  1. Healthcare personnel perspective
  2. Patient Perspective
  3. Family/Guardian/Caregiver Perspective
  4. Discrimination
    1. Workplace
    2. Patient
  5. CASE STUDY and DISCUSSION

MANAGING COMMUNICATION

  1. Ethical dimensions of appropriate communication by medical office staff
  2. Value, Issues, and Challenges
  3. Types of communication
  4. Non-verbal communication
  5. Impact on patient/caregiver and their subsequent relationships with health professions
  6. Cautions & Precautions
  7. CASE STUDY, Role playing excursion, and DISCUSSION

ASSIGNMENTS -- given at the end of lecture to be completed by participants and be ready to present on Saturday, January 18, 2025. If needed, the key presenter of the course will be available to assist and provide guidance to the participants regarding the assignments.

Day 2 (face-to-face): Conference Presentation Session -- Sunday, June 1, 2025

Plan for the Day:

International Conf. Presentations (non-CE earning but open to all registrants)
TIME: 9:00 a.m. -- Noon (as needed)

Day 3 (face-to-face): CE Session -- Thursday, June 5, 2025

Plan for the Day:

Face-to-Face Sessions (CE sessions): 3 hours
9:00 a.m. -- Noon

  • Presentation and discussions on the Assignments (given on previous session) by participants, with open discussions
  • "Ethical Principals and Moral Philosophies"
  • "Ethical Issues Pertaining to Patient Confidentiality & Consent"

ETHICAL ISSUES - 1: Patient confidentiality and consent

  1. Potential compromising situations where patient confidentially can unintentionally be breached:
    1. In healthcare institutions/setting
    2. By health and non-health personnel
    3. In other social settings
  2. EXAMPLES and INTERACTIVE CASES
  3. Differentiation between types of consent AND assessing consent issues for and about different clients -- minors, adults, and elderly
  4. CASE STUDIES and ROLE-PLAYING exercise

ETHICAL ISSUES - 2: Gatekeepers for ethical integrity

  1. Conflict of interest
  2. Whistle-blower
  3. Impaired healthcare provider
  4. CASE STUDY and DISCUSSION

"Team Building and Leadership Strategies for Healthcare Professionals"

  1. Benefits of building effective teams
  2. Characteristics of well performing teams
  3. Critical Factors of productive teams
  4. Different types of leaders in healthcare organizations
  5. Role of leaders in team building
  6. CASE STUDIES, ROLE PLAYING, and DISCUSSION related to team building

Closing

  • Closing remarks for CE sessions
  • Final Thoughts & Discussion
Conference Sessions generally take place on days at sea (as itinerary allows), giving you plenty of time to enjoy your meals, evenings and ports of call with your companion, family and friends.
IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the University at Sea® meeting group through University at Sea® at 800-926-3775 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.
Faculty

Ashish Chandra, MBA, PhD

Ashish Chandra, MBA, PhD
Professor Ashish Chandra is a Professor of Healthcare Administration, College of Business at the University of Houston-Clear Lake (UHCL), Houston, Texas, USA where he also served as the Department Chair for over four years at UHCL. All together Dr. Chandra has over 20 years of university level teaching experience in the U.S. He is a well-recognized healthcare administration academician internationally and serves on the academic advisory board of several educational institutions in Turkey and India. He has also provided over a dozen Management Development Program, Faculty Development Programs, and professional consulting services to several healthcare and business organizations in the United States, India, Turkey, and aboard cruise ships. He actively served on the board of directors of several professional and community organizations in the United States. Over the past four years he has served as the Course Director and Speaker of five Continuing Education Programs for health professionals.

Dr. Chandra is a prolific researcher and has 75 publications in refereed journals, two edited books, ten book chapters, and over 250 publications in conference proceedings. He is an Executive Editor of the journal Hospital Topics (the oldest journal in healthcare administration field - almost 95 years in existence). He has served as the President of FOUR major international academic organizations - the Business and Health Administration Association; the Association of Collegiate Marketing Educators; the MBAA International; and the Federation of Business Disciplines. He has also served as the Program Chair of over a dozen major international conferences, held in U.S., India, Turkey, and U.K. as well as aboard cruise ships in the Caribbean, Alaska, Baltics, and Mediterranean.

Professor Chandra has received numerous awards and recognition related to teaching, research, and service throughout his career, including the 2017 Excellence in Teaching Award by the National Society for Leadership Success; 2015 Outstanding Professor Award given by the University of Houston - Clear Lake Alumni Association; 2012 American College of Healthcare Executives Service Award; 2011 Outstanding Educator Award from the Association of Collegiate Marketing Educators; to name a few. He also has the distinct honor of being the Commencement Speaker at the December 2018 graduation ceremony of the University of Houston – Clear Lake.  The URL link to Dr. Chandra’s commencement speech is below. Please cue to minute 32 of the video link in case you just want to see Dr. Chandra’s speech.
URL to speech https://www.youtube.com/watch?v=HpwOooexSYA&t=2984s

Our staff can assist you with all your travel arrangements.

Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.

Cruise Itinerary

DATE PORT OF CALL ARRIVE DEPART
Thu May 29 Cape Liberty, NJ (New York, NY)
- 4:00 pm
Fri May 30 *At Sea - Cruising
- -
Sat May 31 Royal Naval Dockyard, Bermuda
8:00 am 4:00 pm
Sun Jun 01 *At Sea - Cruising
- -
Mon Jun 02 Philipsburg, St. Maarten
11:59 am 7:00 pm
Tue Jun 03 San Juan, Puerto Rico
7:00 am 2:30 pm
Wed Jun 04 Labadee, Haiti
9:30 am 5:00 pm
Thu Jun 05 *At Sea - Cruising
- -
Fri Jun 06 *At Sea - Cruising
- -
Sat Jun 07 Cape Liberty, NJ (New York, NY)
7:00 am -
*Tentative course schedule, actual class times may differ.

Ports of Call

Cape Liberty, NJ (New York, NY) - Cape Liberty Cruise Port is located on the New York Harbor in Bayonne, New Jersey, and is just seven miles from New York City and three miles from Newark Liberty International Airport. Its waterfront location and close proximity to the Big Apple allow visitors easy access to everything New York City has to offer along with providing access to the historic roots of Northern New Jersey. Convenient guest parking is located adjacent to the cruise terminal.

At Sea - Cruising - Cruising

Royal Naval Dockyard, Bermuda - Located at the tip of Bermuda's West End, Royal Naval Dockyard is home to exceptional shopping and pristine beaches. The beautifully restored Royal Navy Dockyards provide quaint boutique, a crafts market and fascinating maritime museum. Don't miss the chance to try out one of the many water sports offered in and around this gorgeous harbor. View Shopping Guide (Current shopping maps available onboard.)

Philipsburg, St. Maarten - The capital of the Dutch side of St. Maarten is the town of Philipsburg, though St. Maarten is an island with two distinct sides. To the north is the French side, whose capital is Marigot, while Philipsburg sits on the southern part of the island. When exploring on cruises that go to St. Maarten, it’s important to visit both sides to understand their customs and heritage.

You’ll quickly be charmed by all sides of the island. Of course, this Caribbean island is best known for its beaches, like Maho Beach or Great Bay Beach, one of the area’s best snorkeling spots. Sample local seafood or rum during your time in port, which have become symbols of St. Maarten life. There’s just enough to fill the day here, especially if you hop between the French and Dutch beaches.

San Juan, Puerto Rico - The vibrant capital of Puerto Rico, San Juan offers something for every traveler — world-famous beaches with crystal clear waters, incredible cuisine, rugged natural beauty and a rich history that goes back 500 years. With its ancient fortresses and colorful colonial-era buildings, San Juan makes it easy to feel as though you’ve slipped into the past. Life moves at a slower pace along the sunny cobblestone streets of Old San Juan, and salsa beats seem to waft perpetually from open windows. If you’re craving a hike, head to El Yunque National Forest. And if you’re more in the mood to unwind, set your sights on the beautiful shores of Isla Verde or El Condado. Mealtime is also an adventure, with so many delicious options to try — from mofongo and pastelon to chillo frito and alcapurrias. Pair every bite with a piña colada — Puerto Rico’s national drink.

Labadee, Haiti - Beachside meets mountainside on the shores of Labadee — a Royal Caribbean private destination on Haiti’s northern coast. Here you’ll find pristine sands, coral reefs and jungle-covered hilltops nestling lagoon-like bays. There’s no shortage of places to relax and recharge across five stretches of beach. Or dial up the thrills on an active adventure like a half-mile-long zip line ride over the ocean. And fascinating culture, history and the natural beauty of Haiti’s spectacular coasts wait to be discovered around every corner. Escape to the Western Caribbean for a wilder way to experience paradise.

Our staff can assist you with all your travel arrangements.

Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
SHORE EXCURSIONS
Please note that our shore excursions are operated separately and
independently of those offered by the cruise line.
©2019 - University at Sea®