15th MEHS: Ethical Patient Care & Measuring Patient Satisfaction
7-Night Spain & Portugal Cruise
Round-trip Southampton (London), England
July 05 - 12, 2026
Royal Caribbean's Liberty of the Seas
16.0 AMA PRA Category 1 Credits™ 16 ACPE Credits 16.0 Contact Hours
Course Fees
Attendees
Registration Fee
(Cruise Pricing is Additional and Listed Separately)
Physicians, Psychologists, Psychiatrists, Dentists, Pharmacists, Healthcare Executives, and Faculty Seeking up to 16 CE Credits / CE Contact Hours
$995.00
Physician Assistants, Nurse Practitioners, CRNAs, Chiropractors, Physical/Rehab/Occupational/etc. Therapists, and other Non-Physician healthcare providers Seeking up to 16 CE Credits / CE Contact Hours
$795.00
Nurses, Nursing Home / Home Healthcare Practitioner, Residents*, Current students*, former students* of Dr. Chandra, BHAA Members *proof/verification required Seeking up to 16 CE Credits / CE Contact Hours
$595.00
Non-CE Earning: Faculty / Corporate Members to participate in the Academic Conference and can attend CE Sessions, but will not recieve CE Credit
$295.00
Non-CE Earning: Students / Guests to participate in the Academic Conference and can also attend CE sessions, but will not recieve CE Credit
All pre-registered CE attendees will receive at least six (6) hours of pre-conference study materials, including cases and assignments, at least two weeks prior to the cruise departure date. These materials will be discussed during Day 1 and/or Day 2 of the CE sessions.
Pre-Conference Self-Study Topics (Slides)
Patient Satisfaction Assessment Tools
Techniques and Strategies for Developing Effective Patient Satisfaction Assessment Tools to Improve Patient Care and Experience
Basics of a Patient Satisfaction Survey
The 5W&H of Understanding the Patient and Associated Environmental Issues
Role of Patient (and Caregiver) Satisfaction Surveys
Situations Requiring Quick Survey Research—Internal vs. External Surveyors
Survey Research Design & Analysis
Organizing, Overseeing, Reporting, and Understanding Surveys
Types of Data Collection Techniques
Inclusion and Exclusion Criteria
Writing Good Survey Questions—A Critical Review
Understanding the Report & Determining Strategies for Patient Care Improvement
Ethical Issues Pertaining to Patient/Caregiver Satisfaction Surveys
Time Allocated: 6 hours (Self-paced)
Day 1 (Face-to-Face) – Monday, July 6, 2026
Plan for the Day
Face-to-Face Session: 9:00 AM – 12:00 PM (3 hours)
Assignment Completion Time: 4 hours (Self-paced)
Session Outline
Course Overview & Expectations
Introduction to the Course and Activities
Discussion on Pre-Conference Materials (Slides, Cases, Assignments)
Ethical Dimensions in Healthcare
Why Healthcare Leaders Should Be Aware of the Workplace Environment
Impact of the Workplace Environment on Patient Care
Employee Conflict Management & Its Relationship with Patient Care
Impact of Inter-Personal Conflict on Patient Care
Correlation Between Conflict Situations and Organizational Complexity
Factors That Trigger Conflict:
Physician vs. Physician
Physician vs. Nurse
Nurse vs. Nurse
Department vs. Department
Professional Disparagement and Its Impact on Care Delivery
Case Study & Role-Playing Exercise
Professional vs. Unprofessional Behavior
Expectations of Professionalism From:
Healthcare Personnel Perspective
Patient Perspective
Family/Guardian/Caregiver Perspective
Discrimination Issues:
Workplace Discrimination
Patient Discrimination
Case Study & Discussion
Managing Communication
Ethical Dimensions of Appropriate Communication by Medical Office Staff
Types of Communication:
Verbal
Non-verbal (and its impact on patient/caregiver relationships)
Cautions & Precautions in Medical Communication
Case Study, Role-Playing Exercise, & Discussion
Assignments
Assignments will be given at the end of the lecture.
Participants must complete them and be prepared to present on Saturday, July 11, 2026.
A key presenter will be available for guidance.
International Conference Presentation Session (Non-CE)
Time: TBD (As needed)
Open to all registrants but does not earn CE credit.
Day 3 (Face-to-Face) – Saturday, July 11, 2026
Plan for the Day
Face-to-Face CE Session: 9:00 AM – 12:00 PM (3 hours)
Session Outline
Presentation & Discussion on Assignments
Open discussions with participants
Ethical Principles & Moral Philosophies
Ethical Issues in Patient Confidentiality & Consent
Potential Compromising Situations:
In Healthcare Institutions/Settings
By Health and Non-Health Personnel
In Other Social Settings
Examples & Interactive Cases
Understanding Consent in Healthcare
Differentiation Between Types of Consent
Assessing Consent Issues for Different Clients:
Minors
Adults
Elderly
Case Studies & Role-Playing Exercise
Gatekeepers for Ethical Integrity
Conflict of Interest
Whistleblower Protection
Impaired Healthcare Provider
Case Study & Discussion
Closing Remarks for CE Sessions
Final Thoughts & Open Discussion
Conference Sessions generally take place on days at sea (as itinerary allows), giving you plenty of time to enjoy your meals, evenings and ports of call with your companion, family and friends.
IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the University at Sea® meeting group through University at Sea® at 800-926-3775 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.
Faculty
Ashish Chandra, MBA, PhD
Professor Ashish Chandra is a Professor of Healthcare Administration, College of Business at the University of Houston-Clear Lake (UHCL), Houston, Texas, USA where he also served as the Department Chair for over four years at UHCL. All together Dr. Chandra has over 20 years of university level teaching experience in the U.S. He is a well-recognized healthcare administration academician internationally and serves on the academic advisory board of several educational institutions in Turkey and India. He has also provided over a dozen Management Development Program, Faculty Development Programs, and professional consulting services to several healthcare and business organizations in the United States, India, Turkey, and aboard cruise ships. He actively served on the board of directors of several professional and community organizations in the United States. Over the past four years he has served as the Course Director and Speaker of five Continuing Education Programs for health professionals.
Dr. Chandra is a prolific researcher and has 75 publications in refereed journals, two edited books, ten book chapters, and over 250 publications in conference proceedings. He is an Executive Editor of the journal Hospital Topics (the oldest journal in healthcare administration field - almost 95 years in existence). He has served as the President of FOUR major international academic organizations - the Business and Health Administration Association; the Association of Collegiate Marketing Educators; the MBAA International; and the Federation of Business Disciplines. He has also served as the Program Chair of over a dozen major international conferences, held in U.S., India, Turkey, and U.K. as well as aboard cruise ships in the Caribbean, Alaska, Baltics, and Mediterranean.
Professor Chandra has received numerous awards and recognition related to teaching, research, and service throughout his career, including the 2017 Excellence in Teaching Award by the National Society for Leadership Success; 2015 Outstanding Professor Award given by the University of Houston - Clear Lake Alumni Association; 2012 American College of Healthcare Executives Service Award; 2011 Outstanding Educator Award from the Association of Collegiate Marketing Educators; to name a few. He also has the distinct honor of being the Commencement Speaker at the December 2018 graduation ceremony of the University of Houston – Clear Lake. The URL link to Dr. Chandra’s commencement speech is below. Please cue to minute 32 of the video link in case you just want to see Dr. Chandra’s speech.
URL to speech https://www.youtube.com/watch?v=HpwOooexSYA&t=2984s
Our staff can assist you with all your travel arrangements.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Cruise Itinerary
DATE
PORT OF CALL
ARRIVE
DEPART
Sun Jul 05
Southampton (London), England
-
5:00 pm
Mon Jul 06
*At Sea - Cruising
-
-
Tue Jul 07
Vigo, Spain
10:00 am
7:00 pm
Wed Jul 08
Lisbon, Portugal
9:00 am
-
Thu Jul 09
Lisbon, Portugal
-
2:00 pm
Fri Jul 10
La Coruna, Spain
1:00 pm
7:00 pm
Sat Jul 11
*At Sea - Cruising
-
-
Sun Jul 12
Southampton (London), England
5:30 am
-
*Tentative course schedule, actual class times may differ.
Ports of Call
Southampton (London), England - A city with a rich maritime heritage, Southampton is the perfect gateway to your journey—but why not take the opportunity to explore before or after your cruise? Wander along the medieval city walls, uncover the Titanic’s legacy at the SeaCity Museum, or venture into the scenic New Forest. And with London just a short journey away, you can extend your adventure in one of the world’s most exciting cities. From iconic landmarks like Buckingham Palace and the Tower of London to world-class shopping, theatre, and dining, London offers endless possibilities to make the most of your time before setting sail or after returning from your voyage.
At Sea - Cruising - Cruising
Vigo, Spain - Catholic pilgrims flock to the nearby sacred cathedral of Santiago de Compostela, built over the burial spot of St. James. In Vigo, Galicia province's most populated city, El Sireno, a gilded sculpture depicting a half-man-half-sea-creature, towers over your head and the city's lovely gardens and well-preserved historical buildings.
Lisbon, Portugal - Make your own discoveries in the city that launched the Age of Discovery. Cross the River Tagus on its soaring suspension bridge. Wander the maze of streets in the Alfama, the old Moorish quarter, dominated by the medieval Castle of St. George where peacocks strut and shriek. Stroll the Baixa, shop for elegant shoes.
La Coruna, Spain - La Coruna has tons to offer the curious traveler. You can explore the delightful region of Spain known as Galacia, see a Roman lighthouse built in the second century which is still in use today, and glimpse La Coruna'a ancient past in the celtic stone monoliths. Appreciaters of nature can look out over the verdant countryside, small coves, and magnificent coastlines.
Our staff can assist you with all your travel arrangements.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
