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Cruise Conference Planning For Your Association

18th MEHS

7-Night Greece & Croatia Cruise
Round-trip Galveston, Texas
January 02 - 09, 2028
Royal Caribbean's <em>Icon of the Seas</em>
Royal Caribbean's Icon of the Seas
Course Fees
$1,195.00 $995.00 for Physicians
$895.00 $745.00 for Nurse Practitioners, Physician Assistants
$695.00 $595.00 for Nurses
Early Bird Discount applied above expires April 2, 2027.

Target Audience
Physicians, Nurse Practitioners, Physician Assistants, Nurses
Program Purpose / Objectives

18th MEHS - Ethical Dimensions, Patient/Employee Satisfaction Assessment Tools, Team Building, and Leadership Strategies for Healthcare Professionals

PRE-CONFERENCE ACTIVITY:

  • SIX (6)-hour worth of Pre-Conference study materials, including cases and assignments, will be sent to all pre-registered CE attendees prior to the start of the event and at least TWO weeks prior to the cruise departure date.
  • Cases/Assignments provided prior to face-to-face lectures will be discussed in class on Day 1 and/or 2 of CE sessions.

Pre-conference self-study topics (slides) – Patient/Employee Satisfaction Assessment Tools

“Social Sciences, Marketing Research Techniques, and Business Strategies to Improving Patient Care”

  • The basics of a patient satisfaction survey
  • The 5W&H of understanding the patient and associated environmental issues
  • The role of patient (and caregiver) satisfaction surveys
  • Situations requiring quick survey research – valuing internal versus external surveyors
  • Survey research design, organizing, overseeing, reporting, and understanding
  • Types of data collection techniques
  • Inclusion and exclusion criteria
  • Writing good survey questions – a critical look at a variety of different questions
  • Understanding the report and determining strategies for patient care improvement
  • Ethical issues pertaining to patient/caregiver satisfaction surveys

Time allocated to comprehend the slides/CONTENT and complete the assignments: 6 Hrs. (Self-paced)

Day 1 (face-to-face): CE Session – Monday, January 3, 2028

Plan for the Day:

  • Face-to-Face Session: 3 hours (9:00 a.m. – Noon)
  • Assignment Completion Time Given: 4 hours (self-paced)

Overview of the Course Outline and Activities/Assignments for the day

Introductions and course expectations

Discussions about Pre-conference slides/materials/cases/assignments sent to Pre-registered attendees

“Ethical Dimensions: Why Healthcare Leaders Should be aware of the Workplace Environment – and its Impact on Patient Care”

EMPLOYEE CONFLICT MANAGEMENT & ITS RELATIONSHIP WITH PATIENT CARE

  • Impact of inter-personnel conflict on patient care
  • Correlation between conflict situations and organizational complexity
  • Factors that trigger conflict
  • Conflict between different types of personnel:
    • Physician-physician
    • Physician-nurse
    • Nurse-nurse
    • Department-department
  • Professional disparagement and its impact on patients and care delivery
  • CASE STUDY, ROLE PLAYING exercise, and DISCUSSION

PROFESSIONAL/UNPROFESSIONAL BEHAVIOR

  • Expectation of Professionalism from:
    • Healthcare personnel perspective
    • Patient Perspective
    • Family/Guardian/Caregiver Perspective
  • Discrimination:
    • Workplace
    • Patient
  • CASE STUDY and DISCUSSION

MANAGING COMMUNICATION

  • Ethical dimensions of appropriate communication by medical office staff
  • Value, Issues, and Challenges
  • Types of communication
  • Non-verbal communication
  • Impact on patient/caregiver and their subsequent relationships with health professions
  • Cautions & Precautions
  • CASE STUDY, Role playing exercise, and DISCUSSION

ASSIGNMENTS – given at the end of the lecture to be completed by participants and ready to present on Saturday, January 8, 2028. If needed, the key presenter of the course will be available to assist and provide guidance to the participants regarding the assignments.

Day 2 (face-to-face): Conference Presentation Session – Tuesday, January 4, 2028

Plan for the Day:

  • International Conf. Presentations (non-CE earning)
  • TIME: 9:00 a.m. – Noon (as needed)

Day 3 (face-to-face): CE Session – Saturday, January 8, 2028

Plan for the Day:

  • Face-to-Face Sessions (CE sessions): 3 hours (9:00 a.m. – Noon)

Presentation and discussions on the Assignments (given on previous session) by participants, with open discussions

“Ethical Principles and Moral Philosophies”

“Ethical Issues Pertaining to Patient Confidentiality & Consent”

ETHICAL ISSUES - 1: Patient confidentiality and consent

  • Potential compromising situations where patient confidentiality can unintentionally be breached:
    • In healthcare institutions/setting
    • By health and non-health personnel
    • In other social settings
  • EXAMPLES and INTERACTIVE CASES
  • Differentiation between types of consent AND assessing consent issues for and about different clients – minors, adults, and elderly
  • CASE STUDIES and ROLE-PLAYING exercise

ETHICAL ISSUES - 2: Gatekeepers for ethical integrity

  • Conflict of interest
  • Whistle-blower
  • Impaired healthcare provider
  • CASE STUDY and DISCUSSION

“Team Building and Leadership Strategies for Healthcare Professionals”

  • Benefits of building effective teams
  • Characteristics of well-performing teams
  • Critical Factors of productive teams
  • Different types of leaders in healthcare organizations
  • Role of leaders in team building
  • CASE STUDIES, ROLE PLAYING, and DISCUSSION related to team building

Closing remarks for CE sessions

Open Discussion and Final Thoughts

Conference Sessions generally take place on days at sea (as itinerary allows), giving you plenty of time to enjoy your meals, evenings and ports of call with your companion, family and friends.
IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the University at Sea® meeting group through University at Sea® at 800-926-3775 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.

Our staff can assist you with all your travel arrangements.

Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.

Cruise Itinerary

DATE PORT OF CALL ARRIVE DEPART
Sun Jan 02 Galveston, Texas
- 4:30 pm
Mon Jan 03 *At Sea - Cruising
- -
Tue Jan 04 *At Sea - Cruising
- -
Wed Jan 05 Roatan, Honduras
8:00 am 5:00 pm
Thu Jan 06 Puerto Costa Maya, Mexico
8:00 am 5:00 pm
Fri Jan 07 Cozumel, Mexico
7:00 am 5:00 pm
Sat Jan 08 *At Sea - Cruising
- -
Sun Jan 09 Galveston, Texas
6:00 am -
*Tentative course schedule, actual class times may differ.

Ports of Call

Galveston, Texas - While frequently utilized merely as a logistical waypoint for Caribbean departures, Galveston warrants a closer look as a destination of distinct character and resilience. To treat this island city solely as a parking lot for cruise ships is to overlook one of the most significant collections of Victorian architecture in the United States and a cultural history that rivals New Orleans or Charleston. For the discerning traveler, a pre- or post-cruise stay here offers a sophisticated glimpse into the Gilded Age ambition that once dubbed this city the “Wall Street of the South,” before the 1900 hurricane altered its trajectory forever. **The Historic Strand and Architecture** The heart of the visitor experience lies in the Historic Strand District. Unlike the manufactured port villages found in some Caribbean stops, the Strand is authentic—a grid of magnificent 19th-century iron-front buildings that survived natural disasters to house today's art galleries, antique purveyors, and boutiques. It is eminently walkable and serves as the city’s social hub. Just blocks away lies the East End Historic District, a neighborhood that rewards a slow walking tour or a bicycle ride. Here, the streets are lined with towering oleanders and an impressive density of Victorian homes. Two architectural heavyweights demand attention here. The 1892 Bishop’s Palace (Gresham House) is widely considered one of the most significant Victorian residences in the country, a castle-like structure of stone and stained glass that reflects the immense wealth of early Galveston. Nearby, the Moody Mansion offers a similarly opulent, yet more personal, window into the lives of the powerful family that shaped much of modern Texas finance and philanthropy. **Museums and Culture** Beyond architecture, Galveston offers high-quality museums that appeal to educated professionals. The Bryan Museum, housed in a beautifully restored Renaissance Revival orphanage, contains one of the world's largest collections of historical artifacts, documents, and artwork relating to the American West. It is a sophisticated, curated experience far removed from typical tourist fare. Maritime history is also central to the island's identity. The Texas Seaport Museum is home to the 1877 tall ship ELISSA, a floating National Historic Landmark that is not a replica, but a survivor of the age of sail. For those with an interest in engineering or energy, the Ocean Star Offshore Drilling Rig and Museum provides a fascinating, technical look at the oil industry aboard a retired jack-up rig—a rare opportunity to walk the pipe deck and understand the complexity of offshore operations. **The Seawall and Beaches: An Honest Assessment** Galveston’s relationship with the Gulf is defined by its famous Seawall, a 10-mile engineering marvel built to protect the city. It serves as a bustling promenade for walking, cycling, and people-watching. However, travelers should manage their expectations regarding the beaches. Due to the island's proximity to the outflow of the Mississippi and Trinity Rivers, the water is nutrient-rich and typically opaque or brown, rather than the translucent turquoise found in the Caribbean. The beaches are wide and enjoyable for sunbathing, shell seeking, or a long walk, but they are not premier snorkeling destinations. Appreciating Galveston requires accepting it as a rugged, authentic coast rather than a tropical resort. **Culinary Highlights** The dining scene is robust, anchored by access to fresh Gulf seafood. Gaido’s has been a local institution since 1911, famous for its crab dishes and pecan pie. For a more upscale atmosphere suitable for a special evening, Rudy & Paco offers Central American-influenced steaks and seafood with a dress code that keeps the atmosphere refined. For a casual, authentic lunch, seek out Katie’s Seafood House, which operates directly alongside the fish market where the local fleet unloads. **Logistics and Stress-Free Travel** The logistical argument for a pre-cruise stay is compelling. Houston’s George Bush Intercontinental Airport (IAH) is a significant distance away—often 90 minutes or more with traffic—while William P. Hobby Airport (HOU) is closer but still requires a 45-minute transfer. Attempting to fly in on embarkation day invites unnecessary stress. Arriving a day early mitigates travel risks and unlocks a destination that stands on its own merits. **A Sample 24-Hour Pre-Cruise Itinerary** * **Morning:** Start with coffee and pastries on the Strand. Walk the district while the morning air is still relatively cool, browsing the antique shops. Proceed to the East End for a self-guided tour of the Victorian homes, culminating in a visit to Bishop’s Palace. * **Lunch:** Enjoy fresh Gulf shrimp or red snapper at a local favorite like Fisherman’s Wharf, offering views of the harbor and the ELISSA. * **Afternoon:** Choose your cultural adventure. For history buffs, The Bryan Museum provides a deep dive into the American West. For those interested in maritime mechanics, tour the Ocean Star Offshore Drilling Rig. * **Late Afternoon:** Take a relaxed stroll along the Seawall to watch the pelicans and breathe the salt air, acknowledging the scale of the engineering that protects the city. * **Dinner:** Conclude with a reservation at Rudy & Paco (jackets recommended for men) or Vargas Cut & Catch for a polished, high-end dining experience before your voyage begins the next day.

At Sea - Cruising

Roatan, Honduras - Roatan distinguishes itself from generic Caribbean stops through one specific geological advantage: the Mesoamerican Barrier Reef hugs the shoreline here. This is not a destination where you need a long boat ride to see marine life; world-class snorkeling often requires nothing more than wading in from the beach. For divers and snorkelers, this is arguably the premier stop in the Western Caribbean, offering high-visibility access to vibrant coral gardens. Beyond the reef, the island offers two distinct experiences. West Bay is the quintessential Caribbean postcard—powder-white sands and calm turquoise waters—though visitors should be prepared for significant crowds at the resorts. For a more authentic atmosphere, the neighboring West End village offers a bohemian mix of dive shops, open-air bars, and artisan stalls. This is the place to try a fresh *baleada*, the thick flour tortilla staple of Honduran cuisine. While the interior is lush, the most popular land-based excursion involves the island’s wildlife sanctuaries. Interactions with capuchin monkeys and sloths have become a signature Roatan experience, offering genuine engagement for animal lovers. A note on logistics: Your ship will dock at either the town of Coxen Hole or the purpose-built Mahogany Bay. We strongly advise arranging transport away from these immediate port areas to experience the island’s true merit. Roatan is not a hub for colonial history or high culture; it is a natural playground. If you prioritize marine exploration or relaxed beach time over shopping and sightseeing, this port will exceed expectations.

Puerto Costa Maya, Mexico - Puerto Costa Maya is best understood as a modern, purpose-built gateway to the Yucatán's less-traveled southern coast. The port itself is a self-contained village with pools, shops, and restaurants designed for cruise visitors. For a more authentic experience, a short taxi ride leads to the adjacent fishing village of Mahahual, where a beachfront boardwalk (malecón) is lined with casual restaurants and beach clubs offering a relaxed, local atmosphere. The true distinction of this port lies in its access to significant, yet uncrowded, Maya archaeological sites. The most popular excursion is to the Chacchoben ruins, where partially excavated pyramids emerge from a dense jungle setting, offering a powerful sense of discovery. For those willing to venture further, the Kohunlich ruins reward the journey with the impressive Temple of the Masks. Another premier excursion is the Laguna de Bacalar, the "Lagoon of Seven Colors," whose stunning freshwater hues are a remarkable natural wonder. While Costa Maya lacks the organic history of an ancient city, it serves as an excellent and comfortable launchpad for a day of genuine historical exploration or serene natural beauty.

Cozumel, Mexico - Cozumel requires a strategic approach to bypass the commercial density of the immediate port area and access the island’s genuine natural splendor. As the gateway to the Mesoamerican Barrier Reef—the second-largest reef system in the world—the island’s primary allure lies beneath the surface. For divers and snorkelers, the drift dives at Palancar and Colombia reefs offer exceptional visibility and vibrant marine life. For a land-based alternative that avoids the masses, we recommend renting a jeep to explore the 'Wild Side' (the uninhabited east coast). This rugged shoreline offers a serene escape dotted with small, open-air reggae bars and crashing waves, providing a stark, beautiful contrast to the busy west coast. A critical note regarding Mayan history: While the famous mainland sites of Tulum and Coba are spectacular, visiting them requires a 45-minute ferry to Playa del Carmen followed by a bus ride. This logistical commitment consumes your entire day and introduces transit stress. Unless these specific sites are non-negotiable, we advise remaining on the island. You can visit the smaller, on-island ruins of San Gervasio to satisfy historical curiosity without the risk of missing the ship. If your goal is relaxation, Cozumel’s beach clubs are highly developed, ranging from high-energy all-inclusives to sophisticated, quiet retreats where the focus is on service and tranquility. When dining in the main town of San Miguel, avoid the waterfront tourist strip. Instead, walk three to four blocks inland to find authentic family-run cantinas serving excellent cochinita pibil and fresh ceviche at a fraction of the tourist prices. Cozumel is a polished tourism machine, but by focusing on the reef, the east coast, or a high-end beach club, you can curate a sophisticated and restorative experience.

Our staff can assist you with all your travel arrangements.

Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Please note that our shore excursions are operated separately and
independently of those offered by the cruise line.
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