OUR OFFICE HOURS

Mon-Fri 8:30am-6:00pm EST
Sat 10:00am-2:00pm EST

University at Sea®
A Division of Continuing Education, Inc.
5700 4th St. N.
St Petersburg, Florida 33703
Cruise Conference Planning For Your Association
Support Doctors Without Borders

Medical Ethics and Critical Management Strategies to Improve Patient Care &
5th International Conference on Medical Ethics, Healthcare Systems & Global Business Issues at Sea

Call for papers: To submit papers, and for questions regarding the conference, please contact Conference Program Chair Professor Ashish Chandra ( Chandra@UHCL.edu)

7 Night Best of Japan Cruise
Round-trip Beijing (Tianjin), China
June 23 – 30, 2019
Royal Caribbean's Quantum of the Seas
Royal Caribbean's Quantum of the Seas

COURSE CREDITS & HOURS

14 AMA PRA Category 1 Credits™
14 ANCC Contact Hours
Also approved for Psychology and Dental CE Credits PLUS up to 8 hour "academic presentation conference"

COURSE FEES

ATTENDEES REGISTRATION FEE
(Cruise pricing additional & listed separately)
Physicians, Psychologists , Psychiatrists, Physician Assistants, Nurses, Nurse Practitioners, Medical Management Team, Faculty Professionals seeking 14 CE credits / CE contact hours $895.00
Faculty / Corporate Members (Non- CE earning) 
may also attend CE sessions, but will not receive credit.		 $295.00
Students (non-CE earning) $195.00
Call for papers To submit papers,please e-mail Ashish Chandra 

The conference will have Continuing Education sessions as well as Academic Paper Presentation sessions. Select papers from the conference presentations may be invited for review and considered in the journals that the conference has relationships with: Hospital topics (the oldest journal in Health Care Administration field ), Health Care Manager (HCM), International Journal of Pharmaceutical and Healthcare Marketing (IJPHM).

All conference attendees are encouraged to submit papers / abstracts for presentation in the "Academic Conference Presentation" part of the conference.

All conference registrants are invited to attend and participate in both the Academic and Continuing Education portions of the conference. 

TARGET AUDIENCE

Physicians, Nurse Practitioners, Physician Assistants, Nurses

PROGRAM TOPICS

Program Itinerary
Date Time Activity
June 1 - June 23, 2019 Pre-Conference Continuing Education Self-Study (6 Hours)
June 24, 2019 7:30 am - 9:30 am 8:00 am - 5:00 pm 6:00 pm - 7:00 pm Registration Desk Open Academic Conference Paper Presentations COCKTAIL RECEPTION - For registered delegates and guests
June 28, 2019 7:30 am - 9:30 am 8:00 am - 11:00 am 1:00 pm - 6:00 pm Registration Desk Open CE Presentations (3 hours) CE Presentations (5 hours)
NOTE: Select high quality conference papers may be invited for submission to journals affiliated with the conference: Hospital Topics, Health Care Manager, International Journal of Pharmaceutical and Healthcare Marketing. CE sessions - Friday, June 28, 2019 (8 hours-In-Class) (An additional 6 hours of pre-CE lectures will be covered as a 'Flip-classroom' /correspondence course. Assignments given prior to face-to-face lectures will be discussed in class on June 28, 2019) . "Applying Marketing Research Techniques to Improve Patient Care" "Ethical Issues Pertaining to Patient Confidentiality & Consent; AND, Human Resources Management Issues that can Impact Patient Care"
  1. The "Value of Marketing Research Techniques in Improving Patient Care" (6 hours - Pre-class activity sent to delegates at least a 2-weeks prior to face-to-face session)
    1. The basics of a patient satisfaction survey
    2. The 5W&H of understanding the patient and associated environmental issues
    3. The role of patient (and caregiver) satisfaction surveys
    4. Situations requiring quick survey research-valuing internal versus external surveyors
    5. Survey research design, organizing, overseeing, reporting, and understanding
    6. Types of data collection techniques
    7. Inclusion and exclusion criteria
    8. Writing good survey questions-a critical look at a variety of different questions
    9. Understanding the report and determining strategies for patient care improvement
    10. Ethical issues pertaining to patient/caregiver satisfaction surveys
    1. Recap of the above topic and discussions of ASSIGNMENTS (1 hour)
    2. ETHICAL ISSUES - 1: Patient confidentiality and consent (2 hours)
      1. Potential compromising situations where patient confidentially can unintentionally be breached:
        1. In healthcare institutions/setting
        2. By health and non-health personnel
        3. In other social settings
      2. EXAMPLES and INTERACTIVE CASES
      3. Differentiation between types of consent AND assessing consent issues for and about different clients- minors, adults, and elderly
      4. CASE STUDIES and ROLE PLAYING exercise
    3. ETHICAL ISSUES - 2: Gatekeepers for ethical integrity (1 hour)
      1. Conflict of interest
      2. Whistle-blower
      3. Impaired healthcare provider
      4. Discrimination
        1. Workplace
        2. Patient
      5. CASE STUDY and DISCUSSION
    4. EMPLOYEE CONFLICT MANAGEMENT & ITS RELATIONSHIP WITH PATIENT CARE (1 hour)
      1. Impact of inter-personnel conflict on patient care
      2. Correlation between conflict situations and organizational complexity
      3. Factors that trigger conflict
      4. Conflict between different types of personnel:
        1. Physician-physician
        2. Physician-nurse
        3. Nurse-nurse
        4. Department-department
      5. Professional disparagement and its impact on patients and care delivery
      6. CASE STUDY, ROLE PLAYING exercise, and DISCUSSION
    5. PROFESSIONAL/UNPROFESSIONAL BEHAVIOR - Expectation of Professionalism from: (1 hour)
      1. Healthcare personnel perspective
      2. Patient Perspective
      3. Family/Guardian/Caregiver Perspective
      4. CASE STUDY and DISCUSSION
    6. MANAGING COMMUNICATION
      1. Ethical dimensions of appropriate communication by medical office staff
      2. Value, Issues, and Challenges
      3. Types of communication
      4. Non-verbal communication
      5. Impact on patient/caregiver and their subsequent relationships with health professions
      6. Cautions & Precautions
      7. CASE STUDY, Role playing excursion, and DISCUSSION
    7. ETHICAL ISSUES - 3: MANAGING TECHNOLOGICAL IMPACT ON PATIENT CARE (1 hour)
      1. Ethical Challenges due to Increasing interference of technology in patient care and patient data maintenance
      2. Cell phones - unauthorized photography and texting
      3. Personal computers/tablet PCs - researching and postings
      4. CASE STUDY and DISCUSSION related to unethical behaviors pertaining to utilizing cell phones and computers by health professionals
      5. The 5-W&H of patient data access
      6. Situations of unauthorized patient data access
      7. CASE STUDY and DISCUSSION

IMPORTANT INFORMATION

PLEASE NOTE: To attend the conference, participants must book their cruise accommodations through University at Sea®. This ensures we can provide full conference services and complimentary social amenities to meeting participants and guests. Participants' family and friends are welcome to book within our group allotment to take advantage of our typically excellent rates. Thanks for your cooperation. We look forward to welcoming you aboard!
BIAS FREE CME - No Commercial Support was provided for this CME activity.

Faculty

Ashish Chandra, MBA, PhD

Ashish Chandra, MBA, PhD
Professor Ashish Chandra is a Professor of Healthcare Administration, College of Business at the University of Houston-Clear Lake (UHCL), Houston, Texas, USA where he also served as the Department Chair for over four years at UHCL. All together Dr. Chandra has over 20 years of university level teaching experience in the U.S. He is a well-recognized healthcare administration academician internationally and serves on the academic advisory board of several educational institutions in Turkey and India. He has also provided over a dozen Management Development Program, Faculty Development Programs, and professional consulting services to several healthcare and business organizations in the United States, India, Turkey, and aboard cruise ships. He actively served on the board of directors of several professional and community organizations in the United States. Over the past four years he has served as the Course Director and Speaker of five Continuing Education Programs for health professionals.

Dr. Chandra is a prolific researcher and has 75 publications in refereed journals, two edited books, ten book chapters, and over 250 publications in conference proceedings. He is an Executive Editor of the journal Hospital Topics (the oldest journal in healthcare administration field - almost 95 years in existence). He has served as the President of FOUR major international academic organizations - the Business and Health Administration Association; the Association of Collegiate Marketing Educators; the MBAA International; and the Federation of Business Disciplines. He has also served as the Program Chair of over a dozen major international conferences, held in U.S., India, Turkey, and U.K. as well as aboard cruise ships in the Caribbean, Alaska, Baltics, and Mediterranean.

Professor Chandra has received numerous awards and recognition related to teaching, research, and service throughout his career, including the 2017 Excellence in Teaching Award by the National Society for Leadership Success; 2015 Outstanding Professor Award given by the University of Houston - Clear Lake Alumni Association; 2012 American College of Healthcare Executives Service Award; 2011 Outstanding Educator Award from the Association of Collegiate Marketing Educators; to name a few. He also has the distinct honor of being the Commencement Speaker at the December 2018 graduation ceremony of the University of Houston – Clear Lake. The URL link to Dr. Chandra’s commencement speech is below. Please cue to minute 32 of the video link in case you just want to see Dr. Chandra’s speech.

URL to speech https://www.youtube.com/watch?v=HpwOooexSYA&t=2984s

Accreditation

Joint Accreditation

In support of improving patient care, Continuing Education, Inc./University at Sea® is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

 

Accreditation Council for Continuing Medical Education

Credit Designation for Physicians: Continuing Education, Inc. designates this live activity for 14 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Osteopathic Physicians: This program is eligible for Category 2 credit with the American Osteopathic Association (AOA).

 

ANCC

Credit Designation for Nurses: Continuiung Education, Inc. designates this continuing nursing education activity for 14 contact hours.
Accredited status does not imply endorsement by Continuing Education, Inc./University at Sea® or ANCC of any commercial products displayed or used with an activity.

Nurse Practitioners: Can claim either ANCC Contact Hours or AMA PRA Category 1 CreditsTM as needed.  Pharmacology credits are identified on individual activities.

 

ROYAL COLLEGE MOC

Royal College of Physicians and Surgeons of Canada:
Through an agreement between the Accreditation Council for Continuing Medical Education and the Royal College of Physicians and Surgeons of Canada, medical practitioners participating in the Royal College MOC Program may record completion of accredited activities registered under the ACCME’s “CME in Support of MOC” program in Section 3 of the Royal College’s MOC Program.

 

Accreditation Council for Pharmacy Education

Credit Designation for Pharmacists: This knowledge-based activity is approved for 14 hours of pharmacy continuing education credit.
Joint Accreditation (ACCME, ACPE, ANCC) Logo

In support of improving patient care, Continuing Education, Inc./University at Sea® is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation for Physicians: Continuing Education, Inc./University at Sea® designates this live activity for a maximum of 14 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nurse Practitioners: Nurse practitioners may claim either ANCC contact hours or AMA PRA Category 1 Credits™, but not both for the same content. Where pharmacology hours are offered, they are stated separately.
Credit Designation for Nurses: This activity provides 14 ANCC contact hours. Accredited status does not imply endorsement by Continuing Education, Inc./University at Sea® or ANCC of any commercial products displayed or used with an activity.

Cruise Itinerary

DATE PORT OF CALL ARRIVE DEPART
Sunday, June 23 Beijing (Tianjin), China
VISA REQUIRED		 - 5:00 pm
Monday, June 24 *At Sea - Cruising
 - -
Tuesday, June 25 Fukuoka, Japan
 10:00 am 7:00 pm
Wednesday, June 26 Sakaiminato, Japan
 8:00 am 7:00 pm
Thursday, June 27 Kyoto (Osaka), Japan
 7:00 am 7:00 pm
Friday, June 28 *At Sea - Cruising
 - -
Saturday, June 29 *At Sea - Cruising
 - -
Sunday, June 30 Beijing (Tianjin), China
 7:00 am -
*Tentative course schedule, actual class times may differ.

Ports of Call

Beijing (Tianjin), China

At Sea - Cruising

Fukuoka, Japan

Fukuoka, Japan
Fukuoka offers a compelling and accessible slice of modern Japanese urban life, distinct from the well-trodden paths of Tokyo and Kyoto. As Kyushu's largest city, it balances a dynamic, contemporary energy with deep historical roots as a centuries-old gateway for trade with mainland Asia.

The city's true heart, however, is its culinary scene. Fukuoka is the undisputed birthplace of tonkotsu (pork bone broth) ramen, and sampling a bowl of rich, creamy Hakata ramen is an essential experience. For a truly local atmosphere, seek out the yatai—open-air food stalls—that line the streets of the Nakasu and Tenjin districts, offering everything from grilled skewers to tempura in a lively, informal setting.
Fukuoka, Japan


Beyond the food, history is easily within reach. The serene grounds of Shofukuji, Japan's first Zen temple, offer a peaceful retreat from the city bustle. Nearby, the venerable Kushida Shrine, a guardian deity of the city, provides a glimpse into local spiritual life. For a pleasant walk, explore the stone walls and foundations of the Fukuoka Castle Ruins, set within the spacious Ohori Park, which also features a beautiful traditional Japanese garden.

Fukuoka's primary appeal lies in its manageability. The city center is compact and served by an efficient subway system, making it an excellent port for independent exploration. It provides a genuine, unpretentious look at a thriving Japanese city where ancient traditions and modern life comfortably coexist.

Sakaiminato, Japan

Kyoto (Osaka), Japan

Kyoto, Japan
Docking in Osaka presents a magnificent choice: immerse yourself in the vibrant, modern energy of one of Japan's great culinary cities, or journey to the nation's former imperial capital, Kyoto. It is essential to understand that Kyoto is not adjacent to the port; reaching its historic heart requires a train journey of approximately 60-90 minutes, making time management the most critical part of your day.
Kyoto, Japan


A single day in Kyoto can only scratch the surface of its immense cultural wealth, so a focused plan is paramount. To see the most iconic sites, prioritize the shimmering Golden Pavilion (Kinkaku-ji) and the seemingly endless corridor of red torii gates at Fushimi Inari Shrine. This ambitious route will be rewarding but fast-paced. For a more contemplative experience, consider dedicating your time to the Arashiyama district on Kyoto's western edge, where you can walk through the famed Bamboo Grove and visit the serene Tenryu-ji Temple and its exquisite garden. Alternatively, explore the historic Gion district, the center of geisha culture, and walk the preserved streets of Ninenzaka and Sannenzaka leading up to the grand Kiyomizu-dera Temple.
Kyoto, Japan


Do not overlook the merits of staying in Osaka. This city is a destination in its own right, famous for its incredible food scene and dynamic atmosphere. Explore the formidable Osaka Castle, a grand reconstruction of a historic landmark, and then dive into the neon-lit chaos and culinary delights of the Dotonbori district. Here, street food stalls and restaurants serve up local specialties like takoyaki and okonomiyaki. Osaka offers a powerful, modern contrast to Kyoto's preserved traditions and is a far more logistically simple day.

We recommend choosing one city and dedicating your day to it. Attempting to see highlights of both will result in a frantic day spent mostly in transit. Whether you seek the ancient tranquility of Kyoto or the modern pulse of Osaka, a well-planned day will deliver an unforgettable Japanese experience.
Kyoto, Japan Kyoto, Japan
Questions? Call us at 800-525-9696.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels, or tours before and/or after your cruise conference.

PLEASE NOTE: To attend the conference, participants must book their cruise accommodations through University at Sea®. This ensures we can provide full conference services and complimentary social amenities to meeting participants and guests. Participants' family and friends are welcome to book within our group allotment and take advantage of our typically excellent rates.

Request a Quote online or by voice at 800-525-9696 (US/Can) or direct/int'l tel +1-727-526-1571.

COMPETITIVE PRICING PROMISE: We Will Match Cruise Line's Promotional Rates.*

Prices below are for the full cruise including meals and evening entertainment

Suites

Junior Suite with Balcony, J3 Junior Suite with Balcony (J3)
Bedroom area with two twin beds that convert to Royal King. Full bathroom with tub. Sitting area with sofa that converts to double bed. Private balcony. Sleeps up to 5. Stateroom: 267 sq. ft. Balcony: 81 sq. ft.  (Decks 6, 7, 8, 9, 10, 11 & 12)
$2,065.50
Suite/Deluxe Suite/Deluxe Junior Suite with Balcony J4. Bedroom area with two twin beds that convert to Royal King. Full bathroom with tub. Sitting area with sofa that converts to double bed. Private balcony. Sleeps up to 5. Stateroom: 267 sq. ft. Balcony: 81 sq. ft.
Call
800-525-9696
for Pricing

Balcony

Oceanview with Balcony, 2D Oceanview with Balcony (2D)
All staterooms and suites come complete with private bathroom, vanity area, hair-dryer, closed-circuit TV, radio and phone. Two twin beds that convert to Royal King, sitting area with sofa, full bathroom and private balcony. Stateroom: 198 sq. ft. Balcony: 55 sq. ft.  (Decks 6, 7, 8, 9, 10, 11, 12 & 13)
$1,383.50
Oceanview with Balcony, 6D Oceanview with Balcony (6D)
Two twin beds that convert to Royal King, sitting area with sofa, full bathroom and private balcony. Stateroom: 177 sq ft., Balcony: 55 sq. ft.
$1,383.50
Balcony Balcony Oceanview with Balcony 5D. All staterooms and suites come complete with private bathroom, vanity area, hair-dryer, closed-circuit TV, radio and phone. Two twin beds that convert to Royal King, sitting area with sofa, full bathroom and private balcony. Stateroom: 198 sq. ft. Balcony: 55 sq. ft.
Call
800-525-9696
for Pricing
Balcony Balcony Oceanview with Balcony 8D. Two twin beds that convert to Royal King, sitting area with sofa, full bathroom and private balcony.

Stateroom: 177 sq ft., Balcony: 55 sq. ft.
Call
800-525-9696
for Pricing
Balcony Balcony Oceanview with Balcony 4D. All staterooms and suites come complete with private bathroom, vanity area, hair-dryer, closed-circuit TV, radio and phone. Two twin beds that convert to Royal King, sitting area with sofa, full bathroom and private balcony. Stateroom: 198 sq. ft. Balcony: 55 sq. ft.
Call
800-525-9696
for Pricing

Outside

Oceanview Stateroom, 2N Oceanview Stateroom (2N)
All staterooms and suites come complete with private bathroom, vanity area, hair-dryer, closed-circuit TV, radio and phone. Two twin beds that convert to Royal King, sitting area with sofa, and full bathroom. Stateroom: 182 sq. ft.  (Deck 3)
$1,245.50
Outside Outside Oceanview Stateroom 1N. All staterooms and suites come complete with private bathroom, vanity area, hair-dryer, closed-circuit TV, radio and phone. Two twin beds that convert to Royal King, sitting area with sofa, and full bathroom. Stateroom: 182 sq. ft.
Call
800-525-9696
for Pricing

Inside

Interior Stateroom, 2U Interior Stateroom (2U)
All staterooms and suites come complete with private bathroom, vanity area, hair-dryer, closed-circuit TV, radio and phone. High-definition screen that spans nearly floor to ceiling, providing real-time views of the ocean and destinations. Bedroom area with two twin beds that convert to Royal King, sitting area with sofa, and full bathroom. Stateroom: 166 sq. ft.  (Decks 3, 7, 8, 9, 10, 11, 12 & 13)
$1,195.50
Interior Stateroom, 4U Interior Stateroom (4U)
All staterooms and suites come complete with private bathroom, vanity area, hair-dryer, closed-circuit TV, radio and phone. High-definition screen that spans nearly floor to ceiling, providing real-time views of the ocean and destinations. Bedroom area with two twin beds that convert to Royal King, sitting area with sofa, and full bathroom. Stateroom: 166 sq. ft  (Decks 7, 8, 9, 10, 11, 12 & 13)
$1,195.50
Inside Inside Interior Stateroom 3U. All staterooms and suites come complete with private bathroom, vanity area, hair-dryer, closed-circuit TV, radio and phone. High-definition screen that spans nearly floor to ceiling, providing real-time views of the ocean and destinations. Bedroom area with two twin beds that convert to Royal King, sitting area with sofa, and full bathroom. Stateroom: 166 sq. ft.
Call
800-525-9696
for Pricing

Before & After Your Cruise

Pre and post-cruise hotel arrangements can be made through our office. Call 800-525-9696 or e-mail us for personalized recommendations.

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  • Dealing with a flight delay or cancellation
  • Needing to buy personal items if your luggage is lost or stolen
  • Missing your cruise departure after a covered flight delay

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Reimburses your unused, non-refundable travel expenses and increased transportation costs during your trip if you have to return home early due to a covered reason, for instance when a family member has a qualifying medical emergency and needs your care. Examples include:

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EMERGENCY MEDICAL AND DENTAL CARE

Reimburses your expenses related to covered medical and dental emergencies* that might occur on your trip. This benefit can be especially helpful if you have a covered emergency outside the United States, as most health insurance policies won’t cover you outside the country. Examples include:

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*A sublimit and maximum apply for this benefit. Check your plan documents for details.

EMERGENCY MEDICAL TRANSPORTATION

Arranges and pays for medically necessary transportation following a covered injury or illness to the nearest appropriate medical facility to receive care and get you home after treatment.

BAGGAGE LOSS, DAMAGE, or THEFT

Reimburses the replacement of your lost, damaged, or stolen luggage and personal items while traveling.

BAGGAGE DELAY

Reimburses essential items purchased during your trip if your baggage is delayed for a minimum number of hours (varies by plan).

CHANGE FEE

Reimburses fees if you need to change your flight itinerary due to a covered reason.

24-HOUR ASSISTANCE

Provides around-the-clock support during your trip. Allianz Global Assistance’s staff of multilingual problem solvers can help you with medical, legal, and travel-related emergencies whenever they happen. Medical assistance may include, but is not limited to:

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  • Payment guarantee
  • Emergency medical transportation

Additional services for travel-related emergencies can help with:

  • Missed connecting flights
  • Lost/stolen travel documents
  • Pre-trip information
  • Prescription replacements
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Our Promise to You

When you purchase any Allianz Travel Insurance plan, you automatically get 15 days (or more, depending on your state of residence) to review your policy documents. Within that period, you can cancel your plan for a full refund if you’re not satisfied, as long as you haven’t filed a claim or departed on your trip.

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Contact Allianz Global Assistance

Phone (24/7):
1-800-284-8300 (within the U.S., Canada, Puerto Rico, and the U.S. Virgin Islands)
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File or Track a Claim

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File a Claim

If you need help filing a claim or understanding the claims process, visit the Allianz Global Assistance Claims Center.

Update Your Plan

If you need to update your travel insurance plan, such as adjusting the dates of your plan to reflect itinerary changes, please contact us or manage your plan online so your plan reflects your entire itinerary and provides the right amount of protection for your travels.

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About Allianz Global Assistance

Allianz Global Assistance is a world leader in travel insurance and assistance, helping millions of travelers across the globe every year. Allianz Global Assistance is owned by Allianz SE, the world’s largest diversified insurance company. For over 100 years, Allianz SE has helped protect important milestones in American history, insuring the Wright Brothers’ first flight and Golden Gate Bridge construction.

Terms, conditions, and exclusions apply including for pre-existing medical conditions. Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.

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