Topics in Clinical Nursing: 2019 Update, including Healthcare Communications and The Team Approach to Patient Care

Royal Caribbean's Oasis of the Seas — Royal Caribbean's *Oasis of the Seas*

COURSE CREDITS & HOURS

14 Contact Hours

TARGET AUDIENCE

Nurses, Nurse Practitioners

PROGRAM TOPICS

Topics:

Resolving an Unexpected Medical Outcome using a team approach
- Apply two models for disclosing an unexpected medical outcome: when care is reasonable or when care is unreasonable.
Diabetes self-management: the key to a successful outcome
- Define the key skills needed to support a clinician as a change agent in coaching patients to self-manage their condition.
Transitioning from Cure to Care in chronic disease management
- Identify and use a model for documenting the continuum of care for patients being following by a retired nurse volunteer.
The Electronic Health Record - a challenge or an opportunity
- Define the challenges that occur when using an electronic health record and 3 skills to overcome these challenges.
Patient Safety: Strategies and tools to promote patient safety and improve clinical performance
- Reasons to improve safety in the medical practice, including the role of leadership.
Motivational Interviewing
- Demonstrate communication techniques used in motivational interviewing
Working in Highly Functioning Teams
Diabetes 2019 Update
Update on Communication Skills
- Describe new communication tools used when interviewing patients
Burnout
- Define Burnout
- Relate techniques to manage burnout in oneself and others
The Neuroscience of Anger and the Angry Encounter
- Describe new concepts in the neuroscience of anger
- Demonstrate use of a communication tool to mitigate anger in oneself and others
Navigating Difficult Conversations
- Manage conversations when they become difficult
Advanced Care Planning & End of Life
- Describe the differences in ACP & EOL
- Explain ACP & EOL to patients and families

IMPORTANT INFORMATION

PLEASE NOTE: To attend the conference, participants must book their cruise accommodations through University at Sea^®. This ensures we can provide full conference services and complimentary social amenities to meeting participants and guests. Participants' family and friends are welcome to book within our group allotment to take advantage of our typically excellent rates. Thanks for your cooperation. We look forward to welcoming you aboard!

BIAS FREE CME - No Commercial Support was provided for this CME activity.

Faculty

Monica Broome, MD, FACP, FAACH, FAMWA

Physician and Educator, Florida International University
Vice Chair, Global Listening Centre
Master Trainer, Institute for Healthcare Communication
Miami, FL

Dr. Monica Broome is an internationally recognized speaker, educator, and physician specializing in healthcare communication, conflict resolution, patient-centered care, and leadership. Currently affiliated with Florida International University, her primary focus is the neuroscience of communication, specifically physician-patient interactions. A globally recognized voice on medicine, law, and business, she is a Master Trainer with the Institute for Healthcare Communication and serves as the Vice Chair of the Global Listening Centre.

Previously, Dr. Broome served as an Assistant Professor of Medicine and the Director of the Communication Skills Program at the University of Miami Miller School of Medicine. An alumna of the University of Miami School of Medicine, Dr. Broome (formerly Dr. Harris) specializes in Internal Medicine and is a Diplomate of the American Board of Internal Medicine. During her tenure at the University of Miami, she completed a three-year fellowship in the Department of Medical Education, engaged in the Macy Institute for Health Communication Curriculum Development, and served as the Course Director of the university's Bridge Course.

Dr. Broome’s distinguished career includes serving as the Deputy National Representative for the United States for the International Association for Communication in Healthcare. Her scholarly work includes national and international workshops on communication skills concerning conflict and bullying for organizations such as the Association of American Medical Colleges and the International Association of Law and Mental Health. She has also contributed significantly to medical literature and was awarded Outstanding Reviewer Status for Elsevier’s journal, Patient Education and Counseling.

A dedicated advocate for women's health and veterans, Dr. Broome founded and served as the Medical Director of the Women’s Veterans Comprehensive Health Program in Hampton, Virginia, earning a service award from the Virginia Department of Disabled American Veterans. She represented Florida at a White House National Summit on Women’s Veterans Health Issues, which resulted in a position paper for Congress, and she continues to advance national healthcare policy and women's health initiatives. Dr. Broome is a Fellow of the American College of Physicians and the American Academy of Communication in Healthcare. She has served on the Introduction to Clinical Diagnosis Test Committee for the National Board of Medical Examiners and the United States Medical Licensing Examination (USMLE), and she frequently teaches communication skills updates as faculty for University at Sea.

Shakaib "Shak" Rehman, MD, SCH, FACP, FAACH

Associate Chief of Staff for Education
Phoenix VA Healthcare System
Chair & Professor, Department of Biomedical Informatics
Professor of Internal Medicine
University of Arizona College of Medicine–Phoenix
Phoenix, AZ

Dr. Rehman is the Associate Chief of Staff for Education & Founding Director of Academic Primary Care Clinic at the Phoenix VA Healthcare Systems, where he is also the Chair of Continuing Professional Education (CPE), High Reliability Organization (HRO) and Schmitz Practitioner Awards Committees. He has founded the Biomedical Informatics Fellowship & currently serving as the Chair/Professor of Department of Biomedical Informatics (BMI), Professor of Internal Medicine & Professor of Humanism at the University of Arizona College of Medicine-Phoenix (UACOM-P). He also Chairs the UACOM-P Graduate Medical Education Committee.

He has served as the President of the Society of General Internal Medicine (SGIM)-Mountain Region; Vice- President of the Academy on Communications in Healthcare (ACH); Conference Chair, International Conference on Communication in Healthcare (ICCH); Chair of Practice & Policy committee of European & International Association on Communication in Healthcare (EACH), Chair of American College of Physicians (ACP) Arizona Chapter’s Health and Public Policy committee (HPPC); founding member of ACP Council of Young Physicians (CYP); & Chair of ACP-SC Chapter CYP & HPPC and Chair of CME committee of Arizona Medical Association (ArMA).

Dr. Rehman is a national expert in “Healthcare Communication” and “Hypertension”. He has been invited to teach courses/workshops around the country as well as in many countries outside the USA. He was invited to give the Commencement Address on the Graduation Ceremony of Medical University of South Carolina (MUSC) MD class of 2013.

He has been awarded the Master of the American College of Physicians (MACP) (highest award), Fellow of Academy on Communication in Healthcare (FACH), Fellow of International Association on Communication in Healthcare (FIACH), American Medical Informatics Association (FAMIA), award-winning member of the Alpha Omega Alpha Honor Medical Society and the Gold Humanism Honor Society. American Society of Hypertension designated him a Clinical Specialist in Hypertension. He is a certified Mentor for the Department of Veterans Affairs.

He has received numerous awards including American Medical Women Association (AMWA) Exceptional Mentor Award, Medical University of South Carolina Best Mentor & Teacher Award, Best Doctors in America ® Award, David E. Rogers Teaching Award from Society of General Internal Medicine twice, Department of Veterans Affair Excellence in Medical Education Award, American College of Physicians (ACP) Young Physician Award, ACP James A. McFarland Award in Excellence in Teaching and Humanism, ACP Laureate Award, ACP Arizona Chapter Leader of the Year Award and Outstanding International Medical Graduate (IMG) award. He has been awarded the Best Faculty Award and inducted in the Alpha Omega Alpha (AOA) Medical Honor Society & Gold Humanism Honor Society. He has received the Phoenix VA Healthcare Systems Gerald Schmitz Award.

Dr. Rehman has participated in many landmark research trials as the VA Principal Investigator; examples include ACCORD, SPRINT, ACCOMPLISH, ONTARGET, PROMINENT etc. He has published hundreds of articles and book chapters. He is reviewer for many scientific journals such as Annals of Internal Medicine, Journal of General Internal Medicine, and American Journal of Hypertension etc. He is the Associate Editor of Medical Encounter and was the editor of Journal Scan.

Sandra W. Reifsteck, RN, MS Ed, FACMPE

Sandra Reifsteck is a seasoned ambulatory healthcare professional with over 40 years of experience working with physicians, nurses, and other healthcare providers. She held many administrative roles in a large group practice for 28 years where she initiated advance practice professionals (APP’s), a 500 nurse Parish nurse training, and a Compassionate Care Retired Nurse program.

Following this career, she joined the Institute for Healthcare Communication serving as Director of Office of Development and Quality Improvement whose missions is to improve health care through communication skills between clinicians and patients. She continues as a Master trainer with experience in conducting Train the Trainers across the US and Canada in addition serving as faculty for University at Sea.

Sandy also is a founding member of the American Academy of Ambulatory Nursing who will be celebrating their 40-year anniversary in April 2020. She has had a long career with the national Medical Group Management Association (MGMA) serving as President for Illinois, the Midwest Section of 10 states, and Chair of the National MGMA in Denver CO.

She attained her fellowship in the American College of Medical Group Medical Practice Executives (FACMPE). She has been active in MGMA serving as both Illinois and Midwest Section Presidents in addition to Chairman of the National MGMA Board. She is a Fellow in the American College of Medical Practice Executives. Her healthcare and life experience have allowed her to follow her passion of "people" communicating with each other and the importance it has in today's health care environment.

Accreditation

	Credit Designation for Nurses: Continuiung Education, Inc. designates this continuing nursing education activity for 12 contact hours. Accredited status does not imply endorsement by Continuing Education, Inc./University at Sea® or ANCC of any commercial products displayed or used with an activity.
	Nurse Practitioners: can claim either ANCC Contact Hours or AMA PRA Category 1 Credits™ as needed. Pharmacology credits are identified on individual activities.

	Credit Designation for Nurses: Continuiung Education, Inc. designates this continuing nursing education activity for 14 contact hours. Accredited status does not imply endorsement by Continuing Education, Inc./University at Sea® or ANCC of any commercial products displayed or used with an activity.
	Nurse Practitioners: can claim either ANCC Contact Hours or AMA PRA Category 1 Credits™ as needed. Pharmacology credits are identified on individual activities.

Nurse Practitioners: can claim either ANCC Contact Hours or AMA PRA Category 1 Credits^TM as needed.
Pharmacology credits are identified on individual activities.

Cruise Itinerary

DATE	PORT OF CALL	ARRIVE	DEPART
Sunday, November 24	Miami, Florida	-	4:30 pm
Monday, November 25	*At Sea - Cruising Lectures: 8:00 AM - 12 Noon	-	-
Tuesday, November 26	Labadee, Haiti	7:00 am	4:00 pm
Wednesday, November 27	San Juan, Puerto Rico	1:00 pm	11:00 pm
Thursday, November 28	Charlotte Amalie, St. Thomas, U.S.V.I.	8:00 am	6:00 pm
Friday, November 29	*At Sea - Cruising Lectures: 9:00 AM - 12 Noon; 1 - 4 PM	-	-
Saturday, November 30	*At Sea - Cruising Lectures: 8:00 AM - 12 Noon	-	-
Sunday, December 1	Miami, Florida	6:00 am	-

*Tentative course schedule, actual class times may differ.

Ports of Call

Miami, Florida

Miami is frequently viewed merely as a logistical gateway, but to treat it solely as a transit point is a miscalculation. This is a complex metropolis that functions more like a capital of Latin America than a typical American city, offering a distinct intersection of culture, design, and history that rewards a dedicated day of exploration.

South Beach remains the headline attraction, but we advise looking past the tourist-heavy sands to focus on the Art Deco Historic District. This is a legitimate architectural treasure; a morning walk along Ocean Drive reveals the world's highest concentration of 1930s and '40s resort architecture. It is best experienced early in the day, before the crowds and heat peak, perhaps with a coffee at the News Cafe.

For a shift from pastel nostalgia to modern grit, the Wynwood Arts District is essential. Once an industrial warehouse zone, it has evolved into one of the world’s most significant open-air art installations. The Wynwood Walls are the curated center, but the surrounding blocks offer museum-quality murals and a dense collection of independent galleries and breweries that feel entirely authentic.

To understand the city's demographic heartbeat, visit Little Havana. While parts of Calle Ocho cater to tourists, the neighborhood retains its soul. Watch the intense domino games at Máximo Gómez Park, or visit a *ventanita* (walk-up window) for a *cortadito* and a guava pastry. It is an unpretentious, sensory-rich experience.

If you prefer European elegance to urban energy, the Vizcaya Museum & Gardens offers a stunning Italian Renaissance-style villa on Biscayne Bay. It provides a serene, historical counterpoint to the modern city. Note that Miami is geographically spread out and traffic can be heavy; these neighborhoods are distinct and best accessed via ride-share services rather than attempting to combine too many in a single short visit.

At Sea - Cruising

Labadee, Haiti

Labadee is a private coastal peninsula offering a meticulously managed day of sun and adventure. The setting is undeniably beautiful, with lush, green hillsides meeting turquoise water. You can choose your pace: relax on the sands of Columbus Cove, or seek out the thrills of Adrenaline Beach. The main attractions are purpose-built, including the Dragon’s Breath Zipline, which offers spectacular views as you soar over the bay, and a unique alpine coaster that winds through the tropical vegetation. While there are artisan markets with local crafts, it's important to set expectations: this is a self-contained resort experience. It provides a secure and scenic beach day but does not offer access to or an authentic cultural immersion into the rest of Haiti.

RCWOW shoot, Labadee, Haiti, Asian, Asian-American little boy, kid, child, smiling, standing in small boat, watercraft, kayak, shore and hills in background, fun,

NO TV BROADCAST OR CINEMA PLACEMENT IS ALLOWED.

Labadee, Haiti, resort, shops, shopping, souvenir, Haitian man carving design into wooden figure, crafts,

Labadee, Haiti, resort, ethnic souvenir shop, shopping, maracas, shakers, rattles, carved gourds, crafts,

Note: This photo was revised in retouching and filename adjusted on 2/1/22.

Labadee, Haiti, resort, carved dolls in ethnic dresses, cotumes, souvenir, shopping, shops, crafts,

Labadee, Haiti, resort, carved wooden figurine, souvenir, shopping, shops, crafts,

Labadee, Haiti, resort, parasailing, parakiting, parachute, couple, flying, fun, adventure,

Labadee, Haiti, private island, players having fun on pickleball court, ball in mid-air, action, sports, fun, senior,

San Juan, Puerto Rico

San Juan offers one of the most sophisticated and accessible experiences in the Caribbean. Unlike ports requiring long transfers to see anything of value, Old San Juan greets you immediately upon disembarkation. This 500-year-old walled city is a UNESCO World Heritage site best explored independently on foot, allowing you to bypass crowded bus tours and move at your own pace.

Your priority should be the two massive citadels guarding the coast. Start at Castillo San Cristóbal, the largest Spanish fortification in the New World, before walking the scenic coastal trail to the iconic Castillo San Felipe del Morro. The sheer scale of these defenses is humbling, and the expansive green lawn leading to El Morro—often dotted with kites—provides a dramatic contrast to the deep blue Atlantic.

Between the forts lies a grid of blue cobblestone streets (adoquines) lined with vibrant colonial architecture. The joy here is aimless wandering, though the heat can be intense; stay hydrated and wear sturdy walking shoes to navigate the hills. For a cultural pause, visit the Cathedral of San Juan Bautista, the resting place of Ponce de León.

Culinary exploration is essential. Skip the generic tourist traps near the pier and head deeper into the city. Seek out mofongo (garlicky mashed plantains) at a local staple like El Jibarito or Café Puerto Rico. While the nearby beaches of Condado are beautiful, they require a taxi and contend with traffic. Unless you have visited before, we advise dedicating your day entirely to the history and atmosphere within the city walls, finishing perhaps with a Piña Colada at Barrachina, right in the heart of the old town.

Puerto Rico, family walking in San Juan, exploring, sight-seeing, adventure, culture, family fun,

Man kayaking in ocean of Puerto Rico; Caribbean; blue sky, blue water ocean sea; yellow kayak and paddle; blue life vest jacket; back view of man or view from behind, shore excursion

May 2017 Allure Instameet shoot, Oliver Vegas, Ovunno, Old San Juan, Puerto Rico, wide shot of island with El Morro Fort, national historic site, history, culture, national park, architecture, sunset in background,

Instameet, Puerto Rico, Old San Juan, Colorful Buildings, Architecture, Woman walking past cars, down winding old brick street, exploring, adventure,

Instameet, Puerto Rico, Old San Juan, Moro Fort, history, Architecture, Woman wearing wide sun hat looking out to sea over the fort wall, scenery, ocean horizon,

Charlotte Amalie, St. Thomas, U.S.V.I.

U.S. Virgin Islands, V.I., Charlotte Amalie, St. Thomas, relaxing on sandy beach, seaside, POV looking at dive flippers, snorkel by feet, snorkelers, boats, in distance, curved horizon over ocean, shore excursion,

Charlotte Amalie is the heavy hitter of Caribbean cruising—energetic, scenic, and frequently crowded. While often marketed solely as a duty-free shopping haven, the island offers substantial rewards for those willing to look past the jewelry stores lining Main Street. The town itself is a steep amphitheater of red-roofed Danish colonial buildings rising from the harbor. For history buffs, a walk up the "99 Steps" (built from ship ballast bricks) or a visit to the red-walled Fort Christian provides context often missed by the average shopper.

View of the colorful rooftops of Charlotte Amalie framed by vibrant red bougainvillea flowers at sunset. The rolling green hills and golden hour light showcase the tropical charm of the St. Thomas capital.

Most visitors are here for the water. Magens Bay is the headline attraction—a heart-shaped, protected cove that is visually stunning but often packed with fellow cruisers. For a more relaxed experience with superior snorkeling, we recommend Sapphire Beach or the pristine, protected sands of Smith Bay Park (Lindquist Beach). If your ship docks at Havensight, the Skyride to Paradise Point offers the classic Caribbean vista and a convenient spot for a local Bushwacker cocktail.

Crucial Logistics: St. Thomas has two distinct cruise piers: Havensight (closer to town/Skyride) and Crown Bay (further west). Be sure to check your docking location, as it dictates your walking options. Traffic in Charlotte Amalie can be gridlocked in the afternoons; always pad your return time. Getting around is best done via "safari" taxis—converted open-air trucks. They are efficient and affordable, but confirm the fare before boarding. For those who have visited St. Thomas before, the ferry to neighboring St. John offers a quieter, more natural escape, though it requires careful time management.

A dramatic, glowing pink sunset cloud towers over the islands of Charlotte Amalie harbor at dusk. The vibrant colors of the sky reflect off the calm Caribbean waters as the town begins to light up.

Aerial view of a historic stone fort perched on a lush green hilltop overlooking the deep blue bays of St. Thomas. The sprawling landscape and distant islands highlight the strategic beauty of the USVI.

Wide aerial view of Magens Bay in St. Thomas, showing its iconic horseshoe shape, turquoise waters, and white sand beach surrounded by lush green mountains under a bright blue sky.

Close-up view of the historic red brick facade and clock tower of Fort Christian in Charlotte Amalie, St. Thomas. This 17th-century Danish fortress is a central landmark for cruise passengers exploring the capital’s colonial history.

Questions? Call us at 800-525-9696.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels, or tours before and/or after your cruise conference.

PLEASE NOTE: To attend the conference, participants must book their cruise accommodations through University at Sea^®. This ensures we can provide full conference services and complimentary social amenities to meeting participants and guests. Participants' family and friends are welcome to book within our group allotment and take advantage of our typically excellent rates.

Request a Quote online or by voice at 800-525-9696 (US/Can) or direct/int'l tel +1-727-526-1571.

COMPETITIVE PRICING PROMISE: We Will Match Cruise Line's Promotional Rates.*

Prices below are for the full cruise including meals and evening entertainment

STATEROOM DETAILS

PRICING PER PERSON

Suites

AquaTheater Suite with Large Balcony - 2 Bedrooms (A2)
Master bedroom has a King size bed with Duxiana Mattress. Second bedroom has two twin beds that convert to Royal King and two Pullman beds. Vanity with chair in each bedroom, living area with double sofa bed, dining room, marble entry, entertainment center. Two bathrooms, master with tub. Expansive balcony with table and chairs. Stateroom: 673 sq. ft. Balcony: 610 sq. ft.

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Crown Loft Suite (L1)
Two-decks-high stateroom with panoramic views. Master bedroom with Royal King size bed and bath on second level. Bath with shower on main level. Private balcony with chairs, dining area with dry bar, table/desk. Living room sofa converts to double bed. Stateroom: 545 sq. ft. Balcony: 114 sq. ft.

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Owner's Suite (OS)
Two twin beds that convert to Royal King. Private bathroom with tub and two sinks, marble entry, large closets, living area with table and sofa. Private balcony with table and chairs. Stateroom: 556 sq. ft. Balcony: 243 sq. ft.

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Junior Suite with Balcony (J4)
Bedroom area with two twin beds that convert to Royal King. Full bathroom with tub. Sitting area with sofa. Private balcony. Stateroom: 287 sq. ft. Balcony: 80 sq. ft.

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Additional Suites Staterooms

Suite/Deluxe Spacious AquaTheater Suite with Large Balcony - 2 Bedrooms A1. Master bedroom has a King size bed with Duxiana Mattress. Second bedroom has two twin beds that convert to Royal King and two Pullman beds. Vanity with chair in each bedroom, living area with double sofa bed, dining room, marble entry, entertainment center. Two bathrooms, master with tub. Expansive balcony with table and chairs. Stateroom: 823 sq. ft. Balcony: 772 sq. ft.

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Suite/Deluxe Spacious AquaTheater Suite -1 Bedroom A3. Bedroom area with two twin beds that convert to Royal King. One bathroom with tub, large closets, sitting area with table and sofa bed. Private balcony with seating area and private dining. Stateroom 323 sq. ft. Balcony 355 sq. ft.

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Suite/Deluxe AquaTheater Suite -1 Bedroom A4. Bedroom area with two twin beds that convert to Royal King. One bathroom with tub, large closets, sitting area with table and sofa bed. Private balcony with seating area and private dining. Stateroom 323 sq. ft. Balcony 140 sq. ft.

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Suite/Deluxe Grand Panoramic Suite - 1 Bedroom GP. Grand entrance exposes lofty views two-decks-high. Single-floor suite with doorbell has dining room with dry bar and entertainment center, living room with sofa bed, and guest bath with shower. Master bedroom has a King size bed with Duxiana Mattress and sitting area, master bathroom with tub, shower, two sinks and bidet. Private balcony with jacuzzi. tateroom: 914 sq. ft. Balcony: 161 sq. ft.

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Suite/Deluxe Grand Suite - 1 Bedroom GS. Bedroom area with two twin beds that convert to Royal King. Full bathroom with tub and two sinks. Living room with sofa that converts to double bed. Private balcony with seating area and private dining. Stateroom: 371 sq. ft. Balcony: 105 sq. ft.

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Suite/Deluxe Grand Suite - 2 Bedrooms GT. Two bedrooms with two twin beds that convert to Royal King, two Pullman beds. Vanity with chair in each bedroom, living area with double convertible sofa, marble entry, entertainment center, two bathrooms - master bath with tub. Private balcony with table and chairs. NOTE: Grand Suites on deck 12 have have a jacuzzi in the private balcony. Stateroom: 580 sq. ft. Balcony: 237 sq. ft.

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Suite/Deluxe Junior Suite with Balcony J3. Bedroom area with two twin beds that convert to Royal King. Full bathroom with tub. Sitting area with sofa. Private balcony. Stateroom: 287 sq. ft. Balcony: 80 sq. ft.

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Suite/Deluxe Crown Loft Suite L2. Two-decks-high stateroom with panoramic views. Master bedroom with Royal King size bed and bath on second level. Bath with shower on main level. Private balcony with chairs, dining area with dry bar, table/desk. Living room sofa converts to double bed. Stateroom: 545 sq. ft. Balcony: 114 sq. ft.

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Suite/Deluxe Owner's Panoramic Suite - 1 Bedroom OP. Grand entrance exposes lofty views two-decks-high. Single-floor suite with doorbell has dining room with dry bar and entertainment center, living room with sofa bed, and guest bath with shower. Master bedroom has a King size bed with Duxiana Mattress and sitting area, master bathroom with tub, shower, two sinks and bidet. Private balcony with jacuzzi. Stateroom: 1076 sq. ft. Balcony: 161 sq. ft.

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Suite/Deluxe Royal Loft Suite RL. Two-decks-high stateroom with panoramic views. On second level, master bedroom has a King size bed with Duxiana Mattress; bathroom with tub, shower, two sinks and bidet and a closet. On main level, second bedroom with closet and two twin beds that convert to Royal King; dining area with dry bar, living room with sofa that converts to double bed; bathroom with shower. Private balcony with whirlpool and dining area. Stateroom: 1,524 sq. ft. Balcony (main level): 843 sq. ft.

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Suite/Deluxe Star Loft Suite TL. Two-decks-high stateroom with panoramic views. Master bedroom and bathroom on second level. Bedroom has a King size bed with Duxiana Mattress. Stairway to second level. Bathrooms with shower for two. Private balcony with dining area. Dining area with dry bar. Living room sofa converts to double bed. Closets on each level. Stateroom: 722 sq. ft. Balcony: 410 sq. ft.

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Suite/Deluxe Suite Guarantee WS.

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Balcony

Central Park View with Balcony (1J)
Two twin beds that convert to Royal King, boardwalk view balcony, sitting area, and a private bathroom. Stateroom: 182 sq. ft. Balcony: 52 sq. ft.

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Oceanview with Balcony (8D)
Two twin beds that convert to Royal King, sitting area with sofa, full bathroom and private balcony.
Stateroom: 182 sq. ft. Balcony: 50 sq. ft.

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Additional Balcony Staterooms

Balcony Family Balcony FB. Ultra-spacious family balcony stateroom designed for families of up to 6. Two twin beds convertible to queen, two Pullman fold-down beds, and a double sofa bed. Floor-to-ceiling sliding glass doors lead to a private balcony. Identical layout to the FB category on sister ships Harmony and Allure. Now marketed as 1A (Ultra-Spacious Family Balcony) after RCI's 2023 recategorization. Two Pullman beds (fold-down upper berths) Double sofa bed Floor-to-ceiling sliding glass doors to balcony Expanded living area Private bathroom with shower Flat-screen television Mini bar and individual safe

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Balcony Ultra Spacious Oceanview with Large Balcony 1A. Two twin beds that convert to Royal King. Sofa converts to double, two Pullman beds, private bathroom and sitting area. Stateroom: 271 sq. ft. Balcony: 82 sq. ft.

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Balcony Oceanview with Large Balcony 1C. Two twin beds that convert to Royal King, sitting area with sofa, full bathroom and private balcony. Stateroom: 182 sq. ft. Balcony: 80 sq. ft.

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Balcony Oceanview with Balcony 1D. Two twin beds that convert to Royal King, sitting area with sofa, full bathroom and private balcony. Stateroom: 182 sq. ft. Balcony: 50 sq. ft.

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Balcony Boardwalk View with Balcony 1I. Two twin beds that convert to Royal King, boardwalk view balcony, sitting area, and a private bathroom. Stateroom: 182 sq. ft. Balcony: 52 sq. ft.

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Balcony Oceanview with Large Balcony 2C. Two twin beds that convert to Royal King, sitting area with sofa, full bathroom and private balcony. Stateroom: 182 sq. ft. Balcony: 80 sq. ft.

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Balcony Oceanview with Balcony 2D. Two twin beds that convert to Royal King, sitting area with sofa, full bathroom and private balcony. Stateroom: 182 sq. ft. Balcony: 50 sq. ft.

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Balcony Boardwalk View with Balcony 2I. Two twin beds that convert to Royal King, boardwalk view balcony, sitting area, and a private bathroom. Stateroom: 182 sq. ft. Balcony: 52 sq. ft.

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Balcony Central Park View with Balcony 2J. Two twin beds that convert to Royal King, boardwalk view balcony, sitting area, and a private bathroom. Stateroom: 182 sq. ft. Balcony: 52 sq. ft.

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Balcony Oceanview with Balcony 3D. Two twin beds that convert to Royal King, sitting area with sofa, full bathroom and private balcony. Stateroom: 182 sq. ft. Balcony: 50 sq. ft.

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Balcony Oceanview with Balcony 4D. Two twin beds that convert to Royal King, sitting area with sofa, full bathroom and private balcony. Stateroom: 182 sq. ft. Balcony: 50 sq. ft.

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800-525-9696
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Balcony Boardwalk View with Balcony 4I. Two twin beds that convert to Royal King, boardwalk view balcony, sitting area, and a private bathroom. Stateroom: 182 sq. ft. Balcony: 52 sq. ft.

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800-525-9696
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Balcony Oceanview with Balcony 5D. Two twin beds that convert to Royal King, sitting area with sofa, full bathroom and private balcony. Stateroom: 182 sq. ft. Balcony: 50 sq. ft.

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Balcony Oceanview with Balcony 6D. Two twin beds that convert to Royal King, sitting area with sofa, full bathroom and private balcony. Stateroom: 182 sq. ft. Balcony: 50 sq. ft.

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Balcony Oceanview with Balcony 7D. Two twin beds that convert to Royal King, sitting area with sofa, full bathroom and private balcony. Stateroom: 182 sq. ft. Balcony: 50 sq. ft.

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Balcony Central Park Balcony CB.

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Balcony Ocean View Balcony Guarantee XB.

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Balcony Neighborhood Balcony Guarantee XN.

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Outside

Oceanview Stateroom (6N)
Two twin beds that convert to Royal King, private bathroom and sitting area. Stateroom: 179 sq. ft.

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for Pricing

Additional Outside Staterooms

Outside Ultra Spacious Oceanview 1K. The Ultra Spacious Oceanview is a high-deck large Ocean View room which is great for families. Curtained nook with bunk bed, sitting area with sofa bed, walk-in closet, and bathroom. 271 sq. ft.

Most Category 1K Staterooms have two porthole windows, but some are front-facing and have an angled window instead (not pictured).

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800-525-9696
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Outside Oceanview Stateroom 1N. Two twin beds that convert to Royal King, private bathroom and sitting area. Stateroom: 179 sq. ft.

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800-525-9696
for Pricing

Outside Oceanview Stateroom 2N. Two twin beds that convert to Royal King, private bathroom and sitting area. Stateroom: 179 sq. ft.

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800-525-9696
for Pricing

Outside Oceanview Stateroom 4N. Two twin beds that convert to Royal King, private bathroom and sitting area.
Stateroom: 179 sq. ft.

NOTE: Most 4N Staterooms are front-facing and have an angled window (not pictured), though some do have the porthole window pictured.

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800-525-9696
for Pricing

Outside Ocean View Guarantee YO.

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800-525-9696
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Inside

Interior Stateroom (6V)
Two twin beds that convert to Royal King, private bathroom and sitting area with sofa bed.
Stateroom: 140 sq. ft.

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800-525-9696
for Pricing

Additional Inside Staterooms

Inside Spacious Interior 1R. Two twin beds that convert to Royal King. Sofa converts to double, two Pullman beds, private bathroom and sitting area. Stateroom: 260 sq. ft.

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800-525-9696
for Pricing

Inside Central Park View Interior 1S. Two twin beds that convert to Royal King, Central Park view, sitting area, and a private bathroom. Stateroom: 191 sq. ft.

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800-525-9696
for Pricing

Inside Promenade View Interior 1T. Two twin beds that convert to Royal King, private bathroom and sitting area. Stateroom: 191 sq. ft.

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800-525-9696
for Pricing

Inside Interior Stateroom 1V. Two twin beds that convert to Royal King, private bathroom and sitting area with sofa bed. Stateroom: 140 sq. ft.

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800-525-9696
for Pricing

Inside Interior Stateroom 2V. Two twin beds that convert to Royal King, private bathroom and sitting area with sofa bed. Stateroom: 140 sq. ft.

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800-525-9696
for Pricing

Inside Interior Stateroom 3V. Two twin beds that convert to Royal King, private bathroom and sitting area with sofa bed. Stateroom: 140 sq. ft.

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800-525-9696
for Pricing

Inside Interior Stateroom 4V. Two twin beds that convert to Royal King, private bathroom and sitting area with sofa bed. Stateroom: 140 sq. ft.

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800-525-9696
for Pricing

Inside Interior Guarantee ZI.

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800-525-9696
for Pricing

Before & After Your Cruise

Hotels

The gym at the Hilton Miami Airport South Blue Lagoon hotel. It's not particularly appealing visually, but all the equipment you'd expect is present.

The Hampton Inn & Suites by Hilton Miami Airport South Blue Lagoon hotel lobby. There are a couple blue couches for guests to rest on while they wait for a taxi.

The pool area at Hampton Inn & Suites by Hilton Miami Airport South Blue Lagoon. The hotel is appropriately named: the pool is shockingly blue.

The breakfast area at Hampton Inn & Suites by Hilton Miami Airport South Blue Lagoon. All of the items you'd expect to see (and then some) are present.

Hampton Inn & Suites by Hilton - Miami Airport South Blue Lagoon

A Stone's Throw from Miami's Airport

777 NW 57th Ave, Miami, FL 33126 — Miami

This hotel is only 10 minutes from Miami Airport via a free shuttle that also serves Waterford Business Park at Blue Lagoon. Local bites are within walking distance and the hotel is within only 12 miles of the city center, Port of Miami, and Miami Beach. Wake up to a free hot breakfast and enjoy free WiFi, a fitness center, an outdoor pool, and a whirlpool!

A bar located inside of InterContinental Miami, an IHG Hotel. A black statue of a bull sits on the bartop.

A bathroom designed for use by guests of InterContinental Miami, an IHG Hotel.

The gigantic pool available for use by guests of InterContinental Miami, an IHG Hotel.

A well-garnished seafood dish prepared by the kitchen staff at InterContinental Miami, an IHG Hotel.

InterContinental Miami, an IHG Hotel

Miami's Bayfront Icon

100 Chopin Plaza, Miami, FL 33131 — Miami

Miami starts here. Built around Henry Moore’s famous sculpture “The Spindle,” InterContinental Miami hotel lies along the downtown waterfront with the city’s business centers and famous beaches both within easy reach. To complement a premier hotel experience, you’ll find a one-of-a-kind schedule of events and bayside happenings including culinary pop-ups, salsa dancing, art shows, yoga, and so much more.

Protect Your Trip with Allianz Travel Insurance

Allianz Travel Insurance plans can give you flexibility and support when your trip doesn’t go quite as planned. From unexpected flight issues to covered trip cancellations, travel emergencies, and more, travel insurance can help you manage unforeseen events that may impact your trip—giving you peace of mind from the moment you book your trip through your return home.

For an instant quote:

Simply provide a few short details about your trip
Review the available protection plans
Enjoy the peace of mind you deserve

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Why Protect your Trip?

Whether you’re planning your next trip or you recently booked one, travel insurance can help smooth over many unexpected travel glitches—while putting your mind at ease, knowing you’re off the hook for covered expenses that could arise from them.

Allianz Travel Insurance plans can provide you benefits and professional support when a covered situation comes up before or during your trip. The following examples may qualify for benefits:

Cancelling your trip after unexpectedly becoming too sick to travel
Taking care of a sick or injured traveling companion
Having to end your trip early due to a family emergency
Dealing with a flight delay or cancellation
Needing to buy personal items if your luggage is lost or stolen
Missing your cruise departure after a covered flight delay

You also can contact our travel protection partner Allianz Global Assistance’s 24/7, award-winning customer service for on-the-go assistance with issues like a medical emergency, replacing your lost passport, or making reservations around the world. To be eligible for a time-sensitive waiver of pre-existing medical condition exclusions, purchase your travel insurance plan within 14 days of initial trip deposit (other purchase requirements and conditions apply). Specific plan benefits may vary. Please review your plan details for more information.

What Can Travel Insurance Help Protect?

Allianz Travel Insurance plans can protect you before and during your trip—keeping you, your loved ones, and your travel budget safer. Benefits vary by plan, and these are brief descriptions. Please read your plan documents for details.

TRIP CANCELLATION

Reimburses your prepaid, non-refundable travel expenses if you need to cancel your trip due to a covered reason, such as you, a family member, or traveling companion experiencing a covered illness or injury. Examples include:

A doctor says you or a traveling companion is too sick to fly
Your parent or child requires hospitalization
You need to attend the birth of a family member’s child
You have a traffic accident (not breakdown) on the way to the airport
A storm shuts down your airport for 24 hours or more

TRIP INTERRUPTION

Reimburses your unused, non-refundable travel expenses and increased transportation costs during your trip if you have to return home early due to a covered reason, for instance when a family member has a qualifying medical emergency and needs your care. Examples include:

You have a covered illness or injury and a doctor says you must return home
A family member has a qualifying injury and needs your care
A covered emergency, like a fire or flood, makes your home uninhabitable

TRAVEL DELAY

If you have a covered delay while traveling, travel insurance can reimburse you for meals, accommodations, and transportation expenses when your trip is delayed for a minimum number of consecutive hours for a covered reason. Minimum number of hours varies by plan.

EMERGENCY MEDICAL AND DENTAL CARE

Reimburses your expenses related to covered medical and dental emergencies* that might occur on your trip. This benefit can be especially helpful if you have a covered emergency outside the United States, as most health insurance policies won’t cover you outside the country. Examples include:

You slip and break your ankle while sightseeing
You get food poisoning while sampling the local cuisine
You lose a filling and need immediate dental treatment*

*A sublimit and maximum apply for this benefit. Check your plan documents for details.

EMERGENCY MEDICAL TRANSPORTATION

Arranges and pays for medically necessary transportation following a covered injury or illness to the nearest appropriate medical facility to receive care and get you home after treatment.

BAGGAGE LOSS, DAMAGE, or THEFT

Reimburses the replacement of your lost, damaged, or stolen luggage and personal items while traveling.

BAGGAGE DELAY

Reimburses essential items purchased during your trip if your baggage is delayed for a minimum number of hours (varies by plan).

CHANGE FEE

Reimburses fees if you need to change your flight itinerary due to a covered reason.

24-HOUR ASSISTANCE

Provides around-the-clock support during your trip. Allianz Global Assistance’s staff of multilingual problem solvers can help you with medical, legal, and travel-related emergencies whenever they happen. Medical assistance may include, but is not limited to:

Medical triage with referrals to local prescreened medical providers
Ongoing medical monitoring
Payment guarantee
Emergency medical transportation

Additional services for travel-related emergencies can help with:

Missed connecting flights
Lost/stolen travel documents
Pre-trip information
Prescription replacements

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Our Promise to You

When you purchase any Allianz Travel Insurance plan, you automatically get 15 days (or more, depending on your state of residence) to review your policy documents. Within that period, you can cancel your plan for a full refund if you’re not satisfied, as long as you haven’t filed a claim or departed on your trip.

Need Help Along the Way?

Contact Allianz Global Assistance’s award-winning team of travel experts. Call anytime for assistance navigating travel mishaps overseas or in the U.S.—or help with everything from reporting lost baggage to locating emergency medical treatment. They can also help you replace passports, refer you to legal assistance, secure cash from home in case of emergency, and guarantee payment when you need to be admitted to a hospital, in some instances.

Contact Allianz Global Assistance

Phone (24/7):
1-800-284-8300 (within the U.S., Canada, Puerto Rico, and the U.S. Virgin Islands)
1-804-281-5700 (outside of the U.S., call collect)

File or Track a Claim

It’s easy and convenient to file and track a claim, upload documents, and more online. Start your claim using your email address or policy number.

File a Claim

If you need help filing a claim or understanding the claims process, visit the Allianz Global Assistance Claims Center.

Update Your Plan

If you need to update your travel insurance plan, such as adjusting the dates of your plan to reflect itinerary changes, please contact us or manage your plan online so your plan reflects your entire itinerary and provides the right amount of protection for your travels.

Manage My Plan

About Allianz Global Assistance

Allianz Global Assistance is a world leader in travel insurance and assistance, helping millions of travelers across the globe every year. Allianz Global Assistance is owned by Allianz SE, the world’s largest diversified insurance company. For over 100 years, Allianz SE has helped protect important milestones in American history, insuring the Wright Brothers’ first flight and Golden Gate Bridge construction.

Terms, conditions, and exclusions apply including for pre-existing medical conditions. Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.

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