COURSE CREDITS & HOURS
16 CE Credits for Psychologists
16 ANCC Contact Hours
16 ASWB ACE Credits
COURSE FEES
TARGET AUDIENCE
PROGRAM TOPICS
- Update in Communication Skills for Clinicians
- Describe three new communication tools used when interviewing patients.
- Associate nonverbal cues to their meaning.
- Advanced Communication Skills
- Apply three tools used for communicating topics that may be sensitive.
- Recognize communication barriers and employ techniques to improve connection.
- Breaking Bad News
- Demonstrate a six step communication tool used to deliver bad news.
- Intimate Partner Violence and Human Sex Trafficking
- Identify signs of Intimate Partner Violence and Human Sex Trafficking
- Apply communication tools to enhance victim disclosure
- Motivational Interviewing and the Science of Behavior Change
- Demonstrate communication techniques used in Motivational Interviewing.
- Apply new research techniques in Behavioral Science.
- The Neuroscience of Anger and the Angry Patient Encounter
- Describe 3 concepts in the neuroscience of anger.
- Demonstrate the use of a communication tool to mitigate anger in others
- Navigating Difficult Conversations
- Identify tools that may enhance resilience when conversations stressful.
Manage conversations when they become uncomfortable or difficult for oneself or others. - Legal issues in investigations
- List the key steps to take to ensure a proper investigation process
- Identify key things to avoid doing in misconduct investigations
- Legal issues in complex complaints and investigations
- Develop awareness about legal issues raised in complaints of misconduct to prevent human, financial and reputational harm(s).
- How to conduct trauma-informed investigations
- Develop awareness of key aspects of trauma-informed approaches and practices
- Discuss communication strategies to use and avoid in handling sensitive and traumatic complaints and investigations
- Key considerations for sexual misconduct complaints
- Discuss strategies for handling or being involved in sexual misconduct complaints
- How to save financial and reputational costs when faced with complaint(s) of misconduct in your workplace
- Learn strategies to employ in order to mitigate reputational and financial costs, from the time of receiving a complaint and throughout the process of a complaint and investigation.
- How to avoid complaints of sexual misconduct in your workplace
- Understand power imbalances
- Develop strong policies and employ robust communication strategies and techniques to save money, stress and reputational harm
IMPORTANT INFORMATION
Faculty
Monica Broome, MD, FACP, FAACH, FAMWA
Vice Chair, Global Listening Centre
Master Trainer, Institute for Healthcare Communication
Miami, FL
Dr. Monica Broome is an internationally recognized speaker, educator, and physician specializing in healthcare communication, conflict resolution, patient-centered care, and leadership. Currently affiliated with Florida International University, her primary focus is the neuroscience of communication, specifically physician-patient interactions. A globally recognized voice on medicine, law, and business, she is a Master Trainer with the Institute for Healthcare Communication and serves as the Vice Chair of the Global Listening Centre.
Previously, Dr. Broome served as an Assistant Professor of Medicine and the Director of the Communication Skills Program at the University of Miami Miller School of Medicine. An alumna of the University of Miami School of Medicine, Dr. Broome (formerly Dr. Harris) specializes in Internal Medicine and is a Diplomate of the American Board of Internal Medicine. During her tenure at the University of Miami, she completed a three-year fellowship in the Department of Medical Education, engaged in the Macy Institute for Health Communication Curriculum Development, and served as the Course Director of the university's Bridge Course.
Dr. Broome’s distinguished career includes serving as the Deputy National Representative for the United States for the International Association for Communication in Healthcare. Her scholarly work includes national and international workshops on communication skills concerning conflict and bullying for organizations such as the Association of American Medical Colleges and the International Association of Law and Mental Health. She has also contributed significantly to medical literature and was awarded Outstanding Reviewer Status for Elsevier’s journal, Patient Education and Counseling.
A dedicated advocate for women's health and veterans, Dr. Broome founded and served as the Medical Director of the Women’s Veterans Comprehensive Health Program in Hampton, Virginia, earning a service award from the Virginia Department of Disabled American Veterans. She represented Florida at a White House National Summit on Women’s Veterans Health Issues, which resulted in a position paper for Congress, and she continues to advance national healthcare policy and women's health initiatives. Dr. Broome is a Fellow of the American College of Physicians and the American Academy of Communication in Healthcare. She has served on the Introduction to Clinical Diagnosis Test Committee for the National Board of Medical Examiners and the United States Medical Licensing Examination (USMLE), and she frequently teaches communication skills updates as faculty for University at Sea.
Shelley Ball, BA (HONS), JD, CERT. HUMAN RIGHTS
Appointed board member, Patient Care Quality Review Board, British Columbia
Previous senior in-house counsel, BC health regulation (dentistry, oral health, nursing and midwifery)
Previous Director of Investigations, University of British Columbia
Education Planning Advisory Committee, Canadian Network of Agencies for Regulation
Shelley is a lawyer and the founder of Shelsu Pacific Law in Vancouver, British Columbia, Canada. She has 19 years of experience in government and oversight, post-secondary, health and health regulation, litigation, and union environments. Most of Shelley’s background involves investigating and overseeing sexual misconduct matters and developing trauma-informed systems for organizations.
She is currently appointed as the investigator for sexual harassment complaints in a health care collective agreement with across all provincial health authorities and is appointed by Provincial Cabinet and the Minister of Health to the Health Professions Review Board and Patient Care Quality Review Board. She is often retained as external counsel by regulators and works in partnership with regulatory research institutes to advance research on sexual misconduct, trauma informed practice and its impact on organizations and leadership. She also teaches health and other regulated professionals and has spoken across Canada and internationally about sexual misconduct, investigations processes, and trauma-informed policy development and practice.
Accreditation
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In support of improving patient care, Continuing Education, Inc./University at Sea® is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. |
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Credit Designation for Physicians: Continuing Education, Inc. designates this live activity for 16 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. |
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Osteopathic Physicians: This program is eligible for Category 2 credit with the American Osteopathic Association (AOA). US or Canadian Family Physicians: Please let us know if you require AAFP Prescribed Credits.
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Credit Designation for Nurses:
Continuiung Education, Inc. designates this continuing nursing education activity for 16 contact hours.
Nurse Practitioners: Can claim either ANCC Contact Hours or AMA PRA Category 1 Credits TM as needed. Pharmacology credits are identified on individual activities. |
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Royal College of Physicians and Surgeons of Canada:
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College of Family Physicians of Canada (CFPC)
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Credit Designation for Psychologists: Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA CEP Office maintains responsibly for the content of the programs.
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Credit Designation for Attorneys: CLE Credit may be available. CLE requirements vary by state, please tell the conference registration agent the state(s) you require credits for. |
Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 16 (part II) MOC points in medical knowledge in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.
Cruise Itinerary
| DATE | PORT OF CALL | ARRIVE | DEPART |
|---|---|---|---|
| Saturday, March 23 | Miami, Florida |
- | 4:30 pm |
| Sunday, March 24 | *At Sea - Cruising Meeting 9:00AM - 12:00PM, 1:00PM - 4:00PM |
- | - |
| Monday, March 25 | *At Sea - Cruising Meeting 9:00AM - 12:00PM, 1:00PM - 4:00PM |
- | - |
| Tuesday, March 26 | Basseterre, St. Kitts |
8:00 am | 6:00 pm |
| Wednesday, March 27 | Charlotte Amalie, St. Thomas, U.S.V.I. |
7:00 am | 3:00 pm |
| Thursday, March 28 | *At Sea - Cruising Meeting 8:00AM - 12:00PM |
- | - |
| Friday, March 29 | CocoCay, Bahamas |
9:00 am | 5:00 pm |
| Saturday, March 30 | Miami, Florida |
6:00 am | - |
Ports of Call
Miami, Florida
The Neighborhoods: A Study in Contrasts - Miami is a collection of distinct enclaves, each with a unique personality. Understanding the geography is key to a successful visit, as traffic can be significant.
- South Beach (The Art Deco District): This is the Miami of popular imagination. While Ocean Drive can be crowded and tourist-centric, its architectural significance is genuine. The Art Deco Historic District contains the world's largest concentration of 1930s resort architecture. Our honest advice: Visit in the early morning (before 10:00 AM). The light is perfect for photography, the streets are quiet, and you can appreciate the pastel geometry without the overwhelming crowds. For the beach itself, head to the "South of Fifth" area for a more refined, quieter experience, or north to Mid-Beach for wider sands.
- Little Havana: Just west of downtown, this neighborhood is the emotional heart of the Cuban diaspora. While tour buses frequent Calle Ocho, the area retains an authentic soul. The experience here is sensory: the slap of dominoes at Máximo Gómez Park, the scent of tobacco, and the omnipresent music. Do not look for fine dining here; look for authenticity. Order a *cortadito* (sweetened espresso with steamed milk) from a *ventanita* (walk-up window) and watch the neighborhood wake up. It is a simple, inexpensive ritual that connects you to the local culture better than any guided tour.
- Wynwood & The Design District: These adjacent neighborhoods represent Miami's rapid evolution. Wynwood, formerly a warehouse district, is now an open-air museum of street art. The Wynwood Walls are the curated center, but the surrounding streets offer blocks of stunning, large-scale murals. Just north lies the Design District, a sharp contrast of ultra-luxury retail and modern architecture. Even if you aren't shopping for high-end fashion, the area is worth a walk for its public art installations and some of the city's best chef-driven restaurants.
- Coconut Grove & Coral Gables: For those seeking a break from the high energy, these southern neighborhoods offer lush canopies of banyan trees and historic charm. Coral Gables, built in the 1920s, feels like a Mediterranean dream with its plazas and fountains. The Venetian Pool, carved from a coral rock quarry, is a unique historic swimming hole worth seeing.
If you visit only one paid attraction, make it the Vizcaya Museum & Gardens. Built by industrialist James Deering in 1916, this Italian Renaissance-style villa on Biscayne Bay is a stunning preservation of the Gilded Age. The interiors are opulent, but the formal gardens—fighting back the encroaching mangroves—are the true highlight. It provides a serene counter-narrative to the modern glass skyline.
For nature lovers, Fairchild Tropical Botanic Garden in Coral Gables offers a world-class collection of rare tropical plants. It is a sprawling, peaceful expanse that feels miles away from the urban core.
The Culinary Landscape - Miami’s food scene has matured significantly, recently earning its first Michelin Guide.
- Stone Crabs: If you are visiting between mid-October and mid-May, Florida Stone Crab is the regional delicacy. Joe’s Stone Crab in South Beach is the institution. It does not take reservations for the main dining room, and wait times can be excessive. Tip: Go for lunch to avoid the longest queues, or visit Joe’s Take Away next door for the same food in a casual setting (and take it to the beach).
- Cuban & Latin: Beyond the famous Versailles (which is great for the atmosphere), try Sanguich de Miami on Calle Ocho for an elevated take on the classic Cuban sandwich. The city also boasts exceptional Peruvian cuisine; look for fresh ceviche and *lomo saltado* in the Brickell or Wynwood areas.
This two-day plan focuses on quality over quantity, minimizing cross-town traffic.
- Day 1: The Mainland Mix (Culture & Art)
- Morning: Start in Little Havana. Grab a coffee and a *pastelito* (guava pastry) at a walk-up window. Walk Calle Ocho to see the Domino Park and cigar rollers.
- Late Morning/Lunch: Take a ride-share to Wynwood. Walk the mural-lined streets. Have a casual lunch at a taco spot or Asian food hall in the area.
- Afternoon: Head north to the Design District. Browse the architecture and public art. If you enjoy museums, the Institute of Contemporary Art (ICA) is here and free to enter.
- Evening: Dinner in Brickell or Downtown. Enjoy the skyline views by the Miami River.
- Day 2: Coastal History & Elegance
- Morning: Vizcaya Museum & Gardens. Arrive right at opening (9:30 AM) to beat the heat and crowds. Spend 2-3 hours exploring the house and grounds.
- Lunch: Head to Coconut Grove for a relaxed lunch under the tree canopy. It’s a short drive from Vizcaya.
- Afternoon: Transit to South Beach. Walk the Art Deco district. If you want beach time, rent a chair and umbrella South of Fifth.
- Evening: Enjoy a seafood dinner in the South of Fifth neighborhood, which offers excellent dining without the chaotic noise of central Ocean Drive.
- Transportation: Miami is a sprawling car city. Public transit (Metrorail/Metromover) is useful only within the downtown/Brickell core. For everywhere else, Uber or Lyft are essential. If you are staying in South Beach, you can walk locally, but you will need a car to reach the mainland.
- Traffic: Traffic can be severe, particularly crossing the causeways between Miami Beach and the mainland during rush hour. Always pad your travel time by 20-30 minutes.
- Weather: It is tropical. Sudden, intense rain showers are common, especially in summer and fall. They usually pass quickly. Pack breathable fabrics and a compact umbrella.
- The Brightline: If you are combining your cruise with a stay in Orlando, West Palm Beach, or Fort Lauderdale, the Brightline high-speed train is a game-changer. It connects these cities directly to downtown Miami in comfort, avoiding the stress of I-95.
At Sea - Cruising
Basseterre, St. Kitts
The premier attraction is undoubtedly Brimstone Hill Fortress National Park. A UNESCO World Heritage site, this massive British fortification sits high atop a volcanic hill. It requires a bit of a climb, but the panoramic views across the Caribbean Sea to Sint Eustatius and Saba are spectacular. It is a genuine highlight for history enthusiasts and photographers alike, well worth the entry fee and the drive.
For a more relaxed tour of the landscape, the St. Kitts Scenic Railway is unique in the region. Originally built to transport sugar cane, the double-decker train loops around the coast, offering a comfortable way to see the villages and countryside that are otherwise hard to access. Alternatively, a stop at Romney Manor offers a blend of nature and culture; the botanical gardens feature a magnificent 400-year-old Saman tree and house Caribelle Batik, where you can watch local artisans at work.
If a beach day is your priority, we advise skipping the Atlantic side and heading to the Southeast Peninsula. The drive itself is scenic, crossing the narrow isthmus with views of both oceans. South Friars Bay and Cockleshell Bay offer the best calm waters and soft sands, lined with casual beach bars facing the peak of Nevis.
Basseterre itself is a bustling, authentic Caribbean town rather than a sanitized tourist trap. While Port Zante is filled with standard duty-free shops, a walk into the town center reveals the Circus—modeled after Piccadilly in London—and Independence Square, a poignant reminder of the island's history as a former slave market. We recommend prioritizing the island tour or the peninsula beaches, using the town primarily for a brief historical stroll before returning to the ship.
Charlotte Amalie, St. Thomas, U.S.V.I.
Most visitors are here for the water. Magens Bay is the headline attraction—a heart-shaped, protected cove that is visually stunning but often packed with fellow cruisers. For a more relaxed experience with superior snorkeling, we recommend Sapphire Beach or the pristine, protected sands of Smith Bay Park (Lindquist Beach). If your ship docks at Havensight, the Skyride to Paradise Point offers the classic Caribbean vista and a convenient spot for a local Bushwacker cocktail.
Crucial Logistics: St. Thomas has two distinct cruise piers: Havensight (closer to town/Skyride) and Crown Bay (further west). Be sure to check your docking location, as it dictates your walking options. Traffic in Charlotte Amalie can be gridlocked in the afternoons; always pad your return time. Getting around is best done via "safari" taxis—converted open-air trucks. They are efficient and affordable, but confirm the fare before boarding. For those who have visited St. Thomas before, the ferry to neighboring St. John offers a quieter, more natural escape, though it requires careful time management.
CocoCay, Bahamas
For adrenaline seekers, the upcharge Thrill Waterpark houses North America's tallest waterslide, Daredevil's Peak, alongside massive wave pools. If you want a lively, complimentary resort-pool atmosphere, head to Oasis Lagoon, the Caribbean's largest freshwater pool, complete with a swim-up bar and DJ.
If you prefer a traditional beach day without additional fees, Chill Island and South Beach provide ample loungers, umbrellas, and calm, clear waters. Complimentary dining is available throughout the island at venues like Skipper's Grill and the Chill Grill.
For a more sophisticated experience away from the crowds, two premium upcharge areas stand out. The Coco Beach Club offers an oceanfront infinity pool, elevated dining, and the Bahamas' first overwater cabanas. Alternatively, Hideaway Beach is an adults-only (18+) zone featuring a private cove, heated pool, and dedicated dining venues like Slice of Paradise.
The island features a deep-water pier, meaning no tender boats are required—you can walk right off the ship. Shipboard Wi-Fi and beverage packages seamlessly extend to the island, making logistics effortless.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels, or tours before and/or after your cruise conference.
PLEASE NOTE: To attend the conference, participants must book their cruise accommodations through University at Sea®. This ensures we can provide full conference services and complimentary social amenities to meeting participants and guests. Participants' family and friends are welcome to book within our group allotment and take advantage of our typically excellent rates.
Request a Quote online or by voice at 800-525-9696 (US/Can) or direct/int'l tel +1-727-526-1571.
Prices below are for the full cruise including meals and evening entertainment
Suites
Junior Suite (JS)Bedroom area with two twin beds that convert to Royal King. Dressing area in bedroom. Full bathroom with tub. Seating area with sofa. Private balcony. Sleeps up to 4. Stateroom: 322 sq. ft. Balcony: 80 sq. ft. (Decks 9, 10 & 11)
Suite/Deluxe
Ultimate Family Townhouse UL.
Three-decks-high stateroom featuring The Yard. Includes a mailbox, table tennis, outdoor seating, outdoor games and seating nook.
Main level inlcudes a private balcony with whirlpool and six person dining table. Upper level inlcudes a private balcony accessible from the master bedroom overlooking Surfside.
Full bathroom with shower and sink on the main level. Master bathroom with two sinks and two shower heads. Kids bathroom with two sinks and a tub.
Sleeps up to 8 guests.
Stateroom: 1,772 sq. ft. (includes net feature and bridge before)
Balcony (main level): 410 sq. ft.
Balcony (second level): 90 sq. ft.
Backyard: 251 sq. ft. 800-525-9696
for Pricing
Suite/Deluxe
Royal Loft Suite RL.
Two-decks-high stateroom with panoramic views. Main level features a bedroom with closet and vanity and two twin beds that convert to Royal King; dining area with wet bar, piano, living room with sofa that converts to double bed; bathroom with shower and integrated bench. Master bedroom features a King size bed with Matermoll Summer Mattress; bathroom with tub, shower, two sinks, half bath (toilet compartment with sink); and a walk-in closet - all on the second level. Includes vestibule with mini bar and two lounge chairs (retreat) at the top of the stairs - vestibule serves as added privacy - and has no direct view to the bedroom. The Private balcony features whirlpool and dining area, bar with sink.
Bathroom on main level
Master bathroom with tub, shower, two sinks and toilet compartment with sink (3 sinks total) on second level
Sleeps up to 6 guests.
Stateroom: 2,088 sq. ft. (inclusive of the opening)
Stateroom: 1,482 sq. ft. (excluding the opening)
Balcony (main level): 705 sq. ft. 800-525-9696
for Pricing
Suite/Deluxe
Icon Loft IL.
Two-decks-high stateroom with panoramic views. Main level features living room with sofa that converts to double bed and dining area with a dry bar. Second level features Master bedroom and bathroom. Bedroom has two twin beds that convert to a Royal King size bed. Bathroom includes a shower for two. Closets exist on each level. Private balcony features a dining area.
One bathroom with shower and integrated shower bench on main level
Master bathroom with two shower heads on second level
Stateroom: 838 sq. ft. (inclusive of the opening)
Stateroom: 656 sq. ft. (excluding the opening)
Balcony: 108-172 sq. ft. 800-525-9696
for Pricing
Suite/Deluxe
Owner's Suite - 1 Bedroom OS.
Two twin beds that convert to Royal King. Private bathroom with tub and shower and two sinks, stone entry, large closets, dressing area in bedroom, living area with table and sofa that converts to a double bed. Private balcony with table and chairs.
Stateroom: 658 sq. ft.
Balcony: 190 sq. ft. 800-525-9696
for Pricing
Suite/Deluxe
Sunset Corner Suite SN.
Bedroom area with two twin beds that convert to Royal King. Full bathroom with tub and two sinks. Living room with sofa that converts to double bed. Dry bar area and vanity/desk. Private balcony with seating area and private dining.
Sleeps up to 4.
Stateroom: 380-480 sq. ft.
Balcony: 280 - 360 sq. ft. 800-525-9696
for Pricing
Suite/Deluxe
Sunset Suite SS.
Bedroom area with two twin beds that convert to Royal King. Full bathroom with tub and two sinks. Living room with sofa that converts to double bed. Dry bar area and vanity/desk. Private balcony with seating area and private dining. Sleeps up to 4.
Stateroom: 390 sq. ft.
Balcony: 96-120 sq. ft. 800-525-9696
for Pricing
Suite/Deluxe
Infinite Grand Suite IG.
Bedroom area with two twin beds that convert to Royal King. Split bath with one compartment containing a tub and sink and the other with a sink and toilet. Living room features sofa that converts to double bed with the option to extend the interior to outdoors with the convertible balcony. Private balcony with seating area and private dining.
Sleeps up to 4.
Stateroom: 431 sq. ft.
Convertible Balcony: 102 sq. ft. 800-525-9696
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Suite/Deluxe
Grand Suite - 1 Bedroom GS.
Bedroom area with two twin beds that convert to Royal King. Full bathroom with tub and two sinks. Living room with sofa that converts to double bed. Dry bar area and vanity/desk. Private balcony with seating area and private dining.
Sleeps up to 4.
Stateroom: 431 sq. ft.
Balcony: 108 sq. ft. 800-525-9696
for Pricing
Suite/Deluxe
Panoramic Suite VP.
Bedroom area with two twin beds that convert to Royal King. Dressing area in bedroom. Full bathroom with tub. Seating area with sofa. Extension of room that is a panoramic seating area.
Sleeps up to 4.
Stateroom: 370-440 sq. ft. 800-525-9696
for Pricing
Suite/Deluxe
Sky Junior Suite JY.
Bedroom area with two twin beds that convert to Royal King. Dressing area in bedroom. Full bathroom with tub. Seating area with sofa. Private balcony.
Sleeps up to 4.
Stateroom: 322 sq. ft.
Balcony: 80 sq. ft. 800-525-9696
for Pricing
Suite/Deluxe
Sunset Junior Suite JT.
Bedroom area with two twin beds that convert to Royal King. Full bathroom with tub. Seating area with sofa that converts to double bed. Private balcony. Sleeps up to 4.
Stateroom: 322-330 sq. ft.
Balcony: 115-130 sq. ft. 800-525-9696
for Pricing
800-525-9696
for Pricing
Suite/Deluxe
Surfside Family Suite SF.
Bedroom area with two twin beds that convert to Royal King. Split bathrooms with a shower, sink and toilet and sink. Sitting area with sofa that converts to a full bed. Private balcony with Surfside neighborhood view. 269 sqft with 53 sqft balcony. 800-525-9696
for Pricing
Balcony
Ocean View Balcony (D2)Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony. Stateroom: 204 sq. ft. Balcony: 50 sq. ft. (Decks 8, 12 & 14)
Ocean View Balcony (D4)Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony. Stateroom: 204 sq. ft. Balcony: 50 sq. ft. (Decks 12 & 14)
Balcony
Family Infinite Oceanview Balc IB.
Room with two twin beds that convert to Royal King bed, vanity and seating area with sofa and convertible balcony extendng the interior to outdoors. Separate room with bunk bed. Split bathroom. Connecting staterooms through private vestibule (72 of the 77 staterooms have the connecting staterooms feature).
Stateroom: 285 sq. ft.
Convertible Balcony: 50 sq. ft. 800-525-9696
for Pricing
Balcony
Infinite Ocean View Balcony I1.
Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench. Convertible balcony extends the interior to outdoors.
Stateroom: 200 sq. ft.
Convertible Balcony: 50 sq. ft. 800-525-9696
for Pricing
Balcony
Infinite Ocean View Balcony I3.
Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench. Convertible balcony extends the interior to outdoors.
Stateroom: 200 sq. ft.
Convertible Balcony: 50 sq. ft. 800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
Balcony
Ocean View Balcony D1.
Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony.
Stateroom: 204 sq. ft.
Balcony: 50 sq. ft. 800-525-9696
for Pricing
Balcony
Ocean View Balcony D3.
Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony.
Stateroom: 204 sq. ft.
Balcony: 50 sq. ft. 800-525-9696
for Pricing
Balcony
Ocean View Balcony D5.
Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony.
Stateroom: 204 sq. ft.
Balcony: 50 sq. ft. 800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
Balcony
Infinite Central Park Balc IF.
Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench. Convertible balcony extends the interior to outdoors. 200 sqft with 50 sqft balcony. 800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
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800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
Balcony
Connecting Ocean View Balcony CB.
Connecting oceanview balcony stateroom with two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and private balcony. Book two adjoining CB staterooms for a family-friendly layout with two separate bedrooms, two full bathrooms and sleeping for up to eight guests.
Stateroom: 204 sq. ft.
Balcony: 50 sq. ft. 800-525-9696
for Pricing
Outside
Ocean View (N4)Two twin beds that convert to Royal King, private bathroom and seating area. Stateroom: 160-187 sq ft. Stateroom images and features are samples only. Actual furniture, fixtures, colors and configurations may vary. (Decks 3, 4, 7, 8, 9, 10 & 11)
Outside
Panoramic Ocean View L5.
Two twin beds that convert to Royal King, seating area with sofa, full bathroom, shower with bench and extension of room that is a panoramic seating area.
Stateroom: 258 sq. ft.
Stateroom images and features are samples only. Actual furniture, fixtures, colors and configurations may vary. 800-525-9696
for Pricing
Outside
Ocean View N1.
Two twin beds that convert to Royal King, private bathroom and seating area.
Stateroom: 160-187 sq ft.
Stateroom images and features are samples only. Actual furniture, fixtures, colors and configurations may vary. 800-525-9696
for Pricing
Outside
Ocean View N5.
Two twin beds that convert to Royal King, private bathroom and seating area.
Stateroom: 160-187 sq ft.
Stateroom images and features are samples only. Actual furniture, fixtures, colors and configurations may vary. 800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
Inside
Interior (V4)Two twin beds that convert to Royal King, private bathroom and seating area. Stateroom: 156 sq. ft. (Decks 3, 4, 7, 8, 9, 10, 11, 12 & 14)
Inside
Central Park Interior U5.
Two twin beds that convert to Royal King, private bathroom and seating area.
Stateroom: 187 sq. ft 800-525-9696
for Pricing
Inside
Surfside Family Interior T5.
Two twin beds that convert to Royal King, private bathroom and seating area.
Stateroom: 187 sq. ft. 800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
Inside
Interior Plus Q2.
Two twin beds that convert to Royal King, walk-in closet, private bathroom and seating area.
Stateroom: 157 sq. ft. 800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
Before & After Your Cruise
Hotels
Hampton Inn & Suites by Hilton - Miami Airport South Blue Lagoon
A Stone's Throw from Miami's Airport
777 NW 57th Ave, Miami, FL 33126 — Miami
InterContinental Miami, an IHG Hotel
Miami's Bayfront Icon
100 Chopin Plaza, Miami, FL 33131 — Miami
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- Enjoy the peace of mind you deserve
Why Protect your Trip?
Whether you’re planning your next trip or you recently booked one, travel insurance can help smooth over many unexpected travel glitches—while putting your mind at ease, knowing you’re off the hook for covered expenses that could arise from them.
Allianz Travel Insurance plans can provide you benefits and professional support when a covered situation comes up before or during your trip. The following examples may qualify for benefits:
- Cancelling your trip after unexpectedly becoming too sick to travel
- Taking care of a sick or injured traveling companion
- Having to end your trip early due to a family emergency
- Dealing with a flight delay or cancellation
- Needing to buy personal items if your luggage is lost or stolen
- Missing your cruise departure after a covered flight delay
You also can contact our travel protection partner Allianz Global Assistance’s 24/7, award-winning customer service for on-the-go assistance with issues like a medical emergency, replacing your lost passport, or making reservations around the world. To be eligible for a time-sensitive waiver of pre-existing medical condition exclusions, purchase your travel insurance plan within 14 days of initial trip deposit (other purchase requirements and conditions apply). Specific plan benefits may vary. Please review your plan details for more information.
What Can Travel Insurance Help Protect?
Allianz Travel Insurance plans can protect you before and during your trip—keeping you, your loved ones, and your travel budget safer. Benefits vary by plan, and these are brief descriptions. Please read your plan documents for details.
TRIP CANCELLATION
Reimburses your prepaid, non-refundable travel expenses if you need to cancel your trip due to a covered reason, such as you, a family member, or traveling companion experiencing a covered illness or injury. Examples include:
- A doctor says you or a traveling companion is too sick to fly
- Your parent or child requires hospitalization
- You need to attend the birth of a family member’s child
- You have a traffic accident (not breakdown) on the way to the airport
- A storm shuts down your airport for 24 hours or more
TRIP INTERRUPTION
Reimburses your unused, non-refundable travel expenses and increased transportation costs during your trip if you have to return home early due to a covered reason, for instance when a family member has a qualifying medical emergency and needs your care. Examples include:
- You have a covered illness or injury and a doctor says you must return home
- A family member has a qualifying injury and needs your care
- A covered emergency, like a fire or flood, makes your home uninhabitable
TRAVEL DELAY
If you have a covered delay while traveling, travel insurance can reimburse you for meals, accommodations, and transportation expenses when your trip is delayed for a minimum number of consecutive hours for a covered reason. Minimum number of hours varies by plan.
EMERGENCY MEDICAL AND DENTAL CARE
Reimburses your expenses related to covered medical and dental emergencies* that might occur on your trip. This benefit can be especially helpful if you have a covered emergency outside the United States, as most health insurance policies won’t cover you outside the country. Examples include:
- You slip and break your ankle while sightseeing
- You get food poisoning while sampling the local cuisine
- You lose a filling and need immediate dental treatment*
*A sublimit and maximum apply for this benefit. Check your plan documents for details.
EMERGENCY MEDICAL TRANSPORTATION
Arranges and pays for medically necessary transportation following a covered injury or illness to the nearest appropriate medical facility to receive care and get you home after treatment.
BAGGAGE LOSS, DAMAGE, or THEFT
Reimburses the replacement of your lost, damaged, or stolen luggage and personal items while traveling.
BAGGAGE DELAY
Reimburses essential items purchased during your trip if your baggage is delayed for a minimum number of hours (varies by plan).
CHANGE FEE
Reimburses fees if you need to change your flight itinerary due to a covered reason.
24-HOUR ASSISTANCE
Provides around-the-clock support during your trip. Allianz Global Assistance’s staff of multilingual problem solvers can help you with medical, legal, and travel-related emergencies whenever they happen. Medical assistance may include, but is not limited to:
- Medical triage with referrals to local prescreened medical providers
- Ongoing medical monitoring
- Payment guarantee
- Emergency medical transportation
Additional services for travel-related emergencies can help with:
- Missed connecting flights
- Lost/stolen travel documents
- Pre-trip information
- Prescription replacements
Our Promise to You
When you purchase any Allianz Travel Insurance plan, you automatically get 15 days (or more, depending on your state of residence) to review your policy documents. Within that period, you can cancel your plan for a full refund if you’re not satisfied, as long as you haven’t filed a claim or departed on your trip.
Need Help Along the Way?
Contact Allianz Global Assistance’s award-winning team of travel experts. Call anytime for assistance navigating travel mishaps overseas or in the U.S.—or help with everything from reporting lost baggage to locating emergency medical treatment. They can also help you replace passports, refer you to legal assistance, secure cash from home in case of emergency, and guarantee payment when you need to be admitted to a hospital, in some instances.
Contact Allianz Global Assistance
Phone (24/7):
1-800-284-8300 (within the U.S., Canada, Puerto Rico, and the U.S. Virgin Islands)
1-804-281-5700 (outside of the U.S., call collect)
File or Track a Claim
It’s easy and convenient to file and track a claim, upload documents, and more online. Start your claim using your email address or policy number.
File a ClaimIf you need help filing a claim or understanding the claims process, visit the Allianz Global Assistance Claims Center.
Update Your Plan
If you need to update your travel insurance plan, such as adjusting the dates of your plan to reflect itinerary changes, please contact us or manage your plan online so your plan reflects your entire itinerary and provides the right amount of protection for your travels.
Manage My PlanAbout Allianz Global Assistance
Allianz Global Assistance is a world leader in travel insurance and assistance, helping millions of travelers across the globe every year. Allianz Global Assistance is owned by Allianz SE, the world’s largest diversified insurance company. For over 100 years, Allianz SE has helped protect important milestones in American history, insuring the Wright Brothers’ first flight and Golden Gate Bridge construction.
Terms, conditions, and exclusions apply including for pre-existing medical conditions. Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.