COURSE CREDITS & HOURS
16 ANCC Contact Hours
COURSE FEES
| Attendees | Registration Fee |
|---|---|
| (Cruise Pricing is Additional and Listed Separately) | |
| Physicians, Psychologists, Psychiatrists, Dentists, Pharmacists, Healthcare Executives, and Faculty Seeking up to 16 CE Credits / CE Contact Hours |
$995.00 |
| Physician Assistants, Nurse Practitioners, CRNAs, Chiropractors, Physical/Rehab/Occupational/etc. Therapists, and other Non-Physician healthcare providers Seeking up to 16 CE Credits / CE Contact Hours |
$795.00 |
| Nurses, Nursing Home / Home Healthcare Practitioner, Residents*, Current students*, former students* of Dr. Chandra, BHAA Members *proof/verification required Seeking up to 16 CE Credits / CE Contact Hours |
$595.00 |
| Non-CE Earning: Faculty / Corporate Members to participate in the Academic Conference and can attend CE Sessions, but will not recieve CE Credit | $295.00 |
| Non-CE Earning: Students / Guests to participate in the Academic Conference and can also attend CE sessions, but will not recieve CE Credit | $195.00 |
TARGET AUDIENCE
PROGRAM TOPICS
Pre-Conference Activity
All pre-registered CE attendees will receive at least six (6) hours of pre-conference study materials, including cases and assignments, at least two weeks prior to the cruise departure date. These materials will be discussed during Day 1 and/or Day 2 of the CE sessions.
Pre-Conference Self-Study Topics (Slides)
- Self-Assessment Exercises for Different Cases Related to Ethical Scenarios
- Ethical Dimensions: Self-Awareness of the Workplace Environment—and Its Impact on Patient Care
-
Employee Conflict Situations & Its Relationship with Patient Care
- Impact of Inter-Personal Conflict on Patient Care
- Correlation Between Conflict Situations and Organizational Complexity
- Factors That Trigger Conflict
-
Conflict Between Different Types of Personnel:
- Physician vs. Physician
- Physician vs. Nurse
- Nurse vs. Nurse
- Department vs. Department
- Professional Disparagement and Its Impact on Patients and Care Delivery
-
Professional vs. Unprofessional Behavior
- Expectation of Professionalism From:
- Healthcare Personnel Perspective
- Patient Perspective
- Family/Guardian/Caregiver Perspective
-
Discrimination Issues:
- Workplace Discrimination
- Patient Discrimination
- Expectation of Professionalism From:
Time Allocated: 6 hours (Self-paced)
Day 1 (Face-to-Face) – Tuesday, July 14, 2026
Plan for the Day
- Face-to-Face Session: 9:00 AM – 12:00 PM (3 hours)
- Interactive Team-Based Activities/Exercises: 5 hours (Self-paced)
- Teams will be assigned during the face-to-face session.
Session Outline
-
Course Overview & Expectations
- Introduction to the Course and Activities
- Discussion on Pre-Conference Materials (Slides, Cases, Assignments)
-
Topics for the Day
-
Managing Communication
- Ethical Dimensions of Appropriate Communication by Medical Office Staff
- Value, Issues, and Challenges
- Types of Communication
- Non-Verbal Communication
- Impact on Patient/Caregiver and Their Subsequent Relationships with Health Professionals
- Cautions & Precautions
- Case Study, Role-Playing Exercises, & Discussion
-
Ethical Issues - 1: Patient Confidentiality & Consent
-
Potential Compromising Situations:
- In Healthcare Institutions/Settings
- By Health and Non-Health Personnel
- In Other Social Settings
- Examples & Interactive Cases
- Differentiation Between Types of Consent & Assessing Consent Issues for Different Clients: Minors, Adults, and Elderly
- Case Studies & Role-Playing Exercise
-
Potential Compromising Situations:
-
Ethical Issues - 2: Gatekeepers for Ethical Integrity
- Conflict of Interest
- Whistleblower Protection
- Impaired Healthcare Provider
- Case Study & Discussion
-
Managing Communication
Assignments
- Assignments will be given at the end of the lecture.
- Participants must complete them and be prepared to present on Saturday, July 18, 2026.
- If needed, the key presenter will be available for guidance.
International Conference Presentation Session (Non-CE)
Time & Location: TBD (As needed)
Open to all registrants but does not earn CE credit.
Day 2 (Face-to-Face) – Saturday, July 18, 2026
Plan for the Day
- Face-to-Face CE Session: 10:30 AM – 12:30 PM (2 hours)
Session Outline
-
Presentation & Discussion on Assignments
- Open discussions with participants
-
Topics for the Day
- Team Building & Leadership Strategies for Healthcare Professionals
-
Team Building
- Benefits of Building Effective Teams
- Characteristics of Well-Performing Teams
- Critical Factors of Productive Teams
- Different Types of Leaders in Healthcare Organizations
- Role of Leaders in Team Building
- Case Studies, Role-Playing, & Discussion Related to Team Building
-
Leadership Styles & Strategies in the Healthcare Environment
- Different Leadership Styles
- Strategies That Work or Fail in Healthcare Environments
- Characteristics of Effective Leaders in Healthcare Organizations
- Case Studies, Role-Playing, & Discussion Related to Leadership
Closing Remarks for CE Sessions
- Final Thoughts & Open Discussion
IMPORTANT INFORMATION
Faculty
Ashish Chandra, MBA, PhD
Dr. Chandra is a prolific researcher and has 75 publications in refereed journals, two edited books, ten book chapters, and over 250 publications in conference proceedings. He is an Executive Editor of the journal Hospital Topics (the oldest journal in healthcare administration field - almost 95 years in existence). He has served as the President of FOUR major international academic organizations - the Business and Health Administration Association; the Association of Collegiate Marketing Educators; the MBAA International; and the Federation of Business Disciplines. He has also served as the Program Chair of over a dozen major international conferences, held in U.S., India, Turkey, and U.K. as well as aboard cruise ships in the Caribbean, Alaska, Baltics, and Mediterranean.
Professor Chandra has received numerous awards and recognition related to teaching, research, and service throughout his career, including the 2017 Excellence in Teaching Award by the National Society for Leadership Success; 2015 Outstanding Professor Award given by the University of Houston - Clear Lake Alumni Association; 2012 American College of Healthcare Executives Service Award; 2011 Outstanding Educator Award from the Association of Collegiate Marketing Educators; to name a few. He also has the distinct honor of being the Commencement Speaker at the December 2018 graduation ceremony of the University of Houston – Clear Lake. The URL link to Dr. Chandra’s commencement speech is below. Please cue to minute 32 of the video link in case you just want to see Dr. Chandra’s speech.
URL to speech https://www.youtube.com/watch?v=HpwOooexSYA&t=2984s
Accreditation
Cruise Itinerary
| DATE | PORT OF CALL | ARRIVE | DEPART |
|---|---|---|---|
| Sunday, July 12 | Southampton (London), England |
- | 5:00 pm |
| Monday, July 13 | Bruges (Zeebrugge), Belgium |
8:00 am | 6:00 pm |
| Tuesday, July 14 | *At Sea - Cruising |
- | - |
| Wednesday, July 15 | Haugesund, Norway |
8:00 am | 5:00 pm |
| Thursday, July 16 | Olden, Norway |
7:00 am | 4:00 pm |
| Friday, July 17 | Stavanger, Norway |
9:00 am | 6:00 pm |
| Saturday, July 18 | *At Sea - Cruising |
- | - |
| Sunday, July 19 | Southampton (London), England |
5:30 am | - |
Ports of Call
Southampton (London), England

The London Prelude: A Curated Approach - Think of your time in London not as a layover, but as a distinct, curated chapter of your vacation. Whether you are a history enthusiast, a theater lover, or a gourmand, London rewards those who plan ahead. Below is a suggested itinerary designed to maximize a short stay without exhaustion.
Day 1: The Royal Route and The River - Start your exploration in Westminster. Emerging from the Underground at Westminster Station places you directly beneath the clock tower housing Big Ben and the grandeur of the Houses of Parliament. From here, Westminster Abbey is a short walk across the square. This is not merely a church; it is the coronation site of monarchs since 1066 and the burial place of kings, queens, poets, and scientists. It is a profound concentration of British history.

Cross Westminster Bridge to the South Bank for a different perspective. This pedestrian-friendly stretch offers iconic views of the skyline. Walk east past the London Eye and the brutalist architecture of the National Theatre. For lunch, Borough Market near London Bridge is essential. As one of London's oldest food markets, it offers high-quality artisanal cheeses, British charcuterie, and exceptional street food. It is chaotic, aromatic, and utterly delightful.
In the afternoon, visit the Tower of London. Despite its popularity, it remains the city’s most compelling historic site. It has served as a palace, a fortress, and a prison. Seeing the Crown Jewels is standard, but the true value lies in the tours given by the Yeoman Warders (Beefeaters), whose storytelling brings the grim history of the Tower to life.
Day 2: Museums and The West End - London’s museums are world-class and, remarkably, mostly free of charge. The British Museum is vast; rather than trying to see it all, focus on the Enlightenment Gallery and the Egyptian Sculpture room. Alternatively, the Victoria and Albert Museum (V&A) in South Kensington offers an unparalleled collection of art and design in a stunning architectural setting, often with slightly more breathing room than the British Museum.
For the evening, the West End is non-negotiable. Whether you prefer a long-running musical in a historic theater or a cutting-edge play at the Donmar Warehouse or the National Theatre, the quality of production here rivals or exceeds Broadway. We recommend a pre-theater dinner in Covent Garden or Soho, where the dining scene has evolved far beyond pub fare to include Michelin-starred establishments and vibrant international cuisine.

Day 3: Villages and Vistas - London is a collection of villages that grew together. Spend your final day exploring a specific neighborhood to feel the local pulse. Marylebone offers a sophisticated high street with independent boutiques and the exquisite Wallace Collection. Shoreditch provides a gritty, artistic contrast with street art and third-wave coffee shops. If you enjoy shopping, bypass the overwhelming crowds of Oxford Street in favor of Liberty London on Great Marlborough Street. Its mock-Tudor façade houses a beautifully curated department store that feels intimate and exclusive.
Southampton: More Than Just a Port - If logistics require you to stay in Southampton itself, the city has its own merits, though they are more modest than London's. The SeaCity Museum is excellent, focusing largely on Southampton’s crew aboard the Titanic (the ship sailed from here). The Tudor House and Garden offers a glimpse into over 800 years of history, and a walk along the medieval town walls provides a pleasant way to stretch your legs before boarding.
Logistics and Practicalities - Getting Around London: The Underground (Tube) is the most efficient way to navigate. You do not need to purchase tickets or an Oyster card; simply tap your contactless credit card or phone at the barrier. The system automatically caps your daily fare.
Airport Connections:
- From Heathrow: The Elizabeth Line is a game-changer, offering modern, air-conditioned trains into central London (Paddington, Bond Street, Tottenham Court Road) in under 30 minutes. The Heathrow Express is faster to Paddington but more expensive.
- From Gatwick: The Gatwick Express or Southern trains connect you to Victoria Station or London Bridge in about 30-40 minutes.
- Train: Direct trains run frequently from London Waterloo to Southampton Central. The journey takes approximately 80–90 minutes. From Southampton Central, it is a short 5-10 minute taxi ride to the cruise terminals.
- Private Transfer: For a stress-free experience, especially with cruise luggage, a private car service is the superior choice. It eliminates the hassle of hauling bags through train stations and guarantees door-to-terminal service. This is an investment in peace of mind that we highly recommend for embarkation day.
Bruges (Zeebrugge), Belgium


Once in Bruges, a UNESCO World Heritage site, the city itself is the main attraction. The best way to orient yourself is with a canal boat tour, which offers a unique perspective of the stunning Gothic architecture and romantic stone bridges. Afterward, make your way to the Markt, the main square, dominated by the soaring Belfry tower. For those with good knees, the 366-step climb rewards you with panoramic views of the city’s rooftops.
Beyond the main squares, the true joy of Bruges is found in wandering its cobblestone lanes. Discover hidden courtyards, browse lace shops, and follow the scent of warm waffles. Of course, no visit is complete without indulging in world-class Belgian chocolate; we recommend seeking out a small, independent chocolatier for the most authentic pralines. For a relaxing break, find a cozy pub and sample a local Trappist beer. Bruges isn't about ticking off a long list of museums; it's about immersing yourself in an atmosphere that feels genuinely suspended in time. It’s a truly enchanting day trip.
At Sea - Cruising
Haugesund, Norway
Back in town, the atmosphere is relaxed and distinctly maritime. The Indre Kai (Inner Quay) is the social heart of Haugesund, lined with cafes and restaurants overlooking the Smedasundet strait. It is a pleasant place for a post-excursion stroll, though shopping is relatively modest compared to larger Norwegian cities. You will also find the Haraldshaugen national monument, a granite obelisk marking the king's burial mound, within a reasonable distance of the center. For those less interested in history, Haugesund serves as a jumping-off point for excursions to Langfoss waterfall, though this requires a significant commitment of travel time. We recommend prioritizing the Viking history here, as it is the region's most authentic and unique offering.
Olden, Norway

The primary draw here is the journey to the Briksdal Glacier (Briksdalsbreen), a spectacular arm of the vast Jostedalsbreen ice cap. The trip inland is an experience, culminating in a walk or a ride on an electric "troll car" to a viewpoint of the glacier's blue-tinged icefall, which tumbles down a rugged valley into a milky-green lake.
For a different, equally stunning perspective, the nearby Loen Skylift offers a thrilling ascent to the top of Mount Hoven. In just five minutes, you are transported over 3,300 feet for panoramic views of the fjord, mountains, and valleys—a truly unforgettable vista. Alternatively, a more serene excursion to the emerald waters of Lovatnet (Loen Lake) reveals a place of profound beauty and poignant history. While Olden itself offers little more than a few souvenir shops, its true value lies in providing direct access to the raw, powerful, and accessible beauty of the Norwegian wilderness.
Stavanger, Norway


The city itself holds noteworthy attractions, including the Stavanger Cathedral, Norway’s best-preserved medieval cathedral, and the surprisingly engaging Norwegian Petroleum Museum, which chronicles the industry that shaped modern Norway.
However, the main draw for many is the legendary Preikestolen (Pulpit Rock), a massive cliff with a flat top towering nearly 2,000 feet over the Lysefjord. It is essential to set realistic expectations for this excursion. Reaching the summit is not a casual walk; it is a strenuous, demanding 5-mile round-trip hike that takes 4-5 hours over steep, uneven terrain. This is a full-day commitment suitable only for physically fit individuals with proper hiking shoes. The reward is one of the most breathtaking views in the world. For those who prefer a less strenuous day or have limited mobility, a fjord cruise offers a fantastic alternative, providing spectacular views of Pulpit Rock from the water below. Stavanger excels by offering both a delightful urban experience and a launchpad for an unforgettable natural adventure.
Browse pre-bookable shore excursions for this cruise →
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels, or tours before and/or after your cruise conference.
PLEASE NOTE: To attend the conference, participants must book their cruise accommodations through University at Sea®. This ensures we can provide full conference services and complimentary social amenities to meeting participants and guests. Participants' family and friends are welcome to book within our group allotment and take advantage of our typically excellent rates.
Request a Quote online or by voice at 800-525-9696 (US/Can) or direct/int'l tel +1-727-526-1571.
Prices below are for the full cruise including meals and evening entertainment
Suites
Suite/Deluxe
Presidential Family Suite PS.
The largest suite on Liberty of the Seas, spanning the aft of deck 6. Four bedrooms, multiple bathrooms, grand living and dining areas, and an enormous wraparound aft balcony with whirlpool. Liberty is Freedom-class and does NOT have Royal Suite Class tiers — suite guests receive Suites Program perks instead. Now marketed as VS (Villa Suite - 4 Bedrooms) after RCI's 2023 recategorization.
Four separate bedrooms
Multiple bathrooms including whirlpool tub
Grand living area
Dining room
Wraparound aft balcony (805 sq ft) with whirlpool
Suites Program perks 800-525-9696
for Pricing
Suite/Deluxe
Grand Suite - 1 Bedroom GS.
All staterooms and suites come complete with bathroom, vanity area, hair-dryer, TV and phone. Two twin beds that convert to a Royal King bed One double sofa bed. Up to 5 guests. Room with bed, vanity and sitting area with sofa. One bathroom with tub. Stateroom: 381 sq. ft. Balcony: 89 sq. ft. 800-525-9696
for Pricing
Suite/Deluxe
Grand Suite - 2 Bedroom's GT.
All staterooms and suites come complete with bathroom, vanity area, hair-dryer, TV and phone. Two bedrooms with two twin beds that convert to Royal King (one room with third and fourth Pullman beds), a private balcony, two bathrooms and living area with double sofa bed. Ocean view. Stateroom: 610 sq. ft. Balcony: 208 sq. ft. 800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
Suite/Deluxe
Owner's Suite - 1 Bedroom OS.
All staterooms and suites come complete with bathroom, vanity area, hair-dryer, TV and phone. Queen-size bed. One double sofa bed. Up to 5 guests. Ocean view. Room with bed, vanity. Living area with double sofa bed. One bathroom with tub. Stateroom: 622 sq. ft. Balcony: 160 sq. ft. 800-525-9696
for Pricing
Suite/Deluxe
Royal Suite with Balcony RS.
All staterooms and suites come complete with bathroom, vanity area, hair-dryer, TV and phone. One King bed. One double sofa bed. Private balcony with outdoor dining, seating area and whirpool. One bathroom with tub, two vanities and bidet. Up to 4 guests. Stateroom: 1633 sq. ft. Balcony 257 sq ft. 800-525-9696
for Pricing
Suite/Deluxe
Ocean View Panoramic Suite (No VP.
All staterooms and suites come complete with bathroom, vanity area, hair-dryer, TV and phone. Two twin beds that convert to Royal King. Curtained section with bunk beds. Living area with double sofa bed, vanity and sitting area. One and a half baths with shower. Floor to ceiling wrap around panoramic windows. Stateroom: 406 sq. ft. 800-525-9696
for Pricing
Suite/Deluxe
Villa Suite - 4 Bedroom's VS.
All staterooms and suites come complete with bathroom, vanity area, hair-dryer, TV and phone. Two master bedrooms with baths. Two additional bedrooms, each with two Pullman beds and two twin beds that convert to Royal King. Two additional bathrooms with showers and a spacious living area with a sofa bed and dining table. Private balcony with dining area, lounge chairs and whirpool. 1,302 sq. ft. Balcony 845 sq. ft. 800-525-9696
for Pricing
800-525-9696
for Pricing
Balcony
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
Outside
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
Inside
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
800-525-9696
for Pricing
Before & After Your Cruise
Hotels
Holiday Inn Southampton, an IHG Hotel
Practical Comfort
Herbert Walker Ave, Southampton SO15 1AG, United Kingdom — Southampton
Harbour Hotel Southampton
Luxury Near the Cruise Port
5 Maritime Walk, Southampton SO14 3QT, United Kingdom — Southampton
DoubleTree by Hilton London - Tower of London
Location, Location, Location
7 Pepys St, London EC3N 4AF, United Kingdom — Southampton
Protect Your Trip with Allianz Travel Insurance
Allianz Travel Insurance plans can give you flexibility and support when your trip doesn’t go quite as planned. From unexpected flight issues to covered trip cancellations, travel emergencies, and more, travel insurance can help you manage unforeseen events that may impact your trip—giving you peace of mind from the moment you book your trip through your return home.
For an instant quote:
- Simply provide a few short details about your trip
- Review the available protection plans
- Enjoy the peace of mind you deserve
Why Protect your Trip?
Whether you’re planning your next trip or you recently booked one, travel insurance can help smooth over many unexpected travel glitches—while putting your mind at ease, knowing you’re off the hook for covered expenses that could arise from them.
Allianz Travel Insurance plans can provide you benefits and professional support when a covered situation comes up before or during your trip. The following examples may qualify for benefits:
- Cancelling your trip after unexpectedly becoming too sick to travel
- Taking care of a sick or injured traveling companion
- Having to end your trip early due to a family emergency
- Dealing with a flight delay or cancellation
- Needing to buy personal items if your luggage is lost or stolen
- Missing your cruise departure after a covered flight delay
You also can contact our travel protection partner Allianz Global Assistance’s 24/7, award-winning customer service for on-the-go assistance with issues like a medical emergency, replacing your lost passport, or making reservations around the world. To be eligible for a time-sensitive waiver of pre-existing medical condition exclusions, purchase your travel insurance plan within 14 days of initial trip deposit (other purchase requirements and conditions apply). Specific plan benefits may vary. Please review your plan details for more information.
What Can Travel Insurance Help Protect?
Allianz Travel Insurance plans can protect you before and during your trip—keeping you, your loved ones, and your travel budget safer. Benefits vary by plan, and these are brief descriptions. Please read your plan documents for details.
TRIP CANCELLATION
Reimburses your prepaid, non-refundable travel expenses if you need to cancel your trip due to a covered reason, such as you, a family member, or traveling companion experiencing a covered illness or injury. Examples include:
- A doctor says you or a traveling companion is too sick to fly
- Your parent or child requires hospitalization
- You need to attend the birth of a family member’s child
- You have a traffic accident (not breakdown) on the way to the airport
- A storm shuts down your airport for 24 hours or more
TRIP INTERRUPTION
Reimburses your unused, non-refundable travel expenses and increased transportation costs during your trip if you have to return home early due to a covered reason, for instance when a family member has a qualifying medical emergency and needs your care. Examples include:
- You have a covered illness or injury and a doctor says you must return home
- A family member has a qualifying injury and needs your care
- A covered emergency, like a fire or flood, makes your home uninhabitable
TRAVEL DELAY
If you have a covered delay while traveling, travel insurance can reimburse you for meals, accommodations, and transportation expenses when your trip is delayed for a minimum number of consecutive hours for a covered reason. Minimum number of hours varies by plan.
EMERGENCY MEDICAL AND DENTAL CARE
Reimburses your expenses related to covered medical and dental emergencies* that might occur on your trip. This benefit can be especially helpful if you have a covered emergency outside the United States, as most health insurance policies won’t cover you outside the country. Examples include:
- You slip and break your ankle while sightseeing
- You get food poisoning while sampling the local cuisine
- You lose a filling and need immediate dental treatment*
*A sublimit and maximum apply for this benefit. Check your plan documents for details.
EMERGENCY MEDICAL TRANSPORTATION
Arranges and pays for medically necessary transportation following a covered injury or illness to the nearest appropriate medical facility to receive care and get you home after treatment.
BAGGAGE LOSS, DAMAGE, or THEFT
Reimburses the replacement of your lost, damaged, or stolen luggage and personal items while traveling.
BAGGAGE DELAY
Reimburses essential items purchased during your trip if your baggage is delayed for a minimum number of hours (varies by plan).
CHANGE FEE
Reimburses fees if you need to change your flight itinerary due to a covered reason.
24-HOUR ASSISTANCE
Provides around-the-clock support during your trip. Allianz Global Assistance’s staff of multilingual problem solvers can help you with medical, legal, and travel-related emergencies whenever they happen. Medical assistance may include, but is not limited to:
- Medical triage with referrals to local prescreened medical providers
- Ongoing medical monitoring
- Payment guarantee
- Emergency medical transportation
Additional services for travel-related emergencies can help with:
- Missed connecting flights
- Lost/stolen travel documents
- Pre-trip information
- Prescription replacements
Our Promise to You
When you purchase any Allianz Travel Insurance plan, you automatically get 15 days (or more, depending on your state of residence) to review your policy documents. Within that period, you can cancel your plan for a full refund if you’re not satisfied, as long as you haven’t filed a claim or departed on your trip.
Need Help Along the Way?
Contact Allianz Global Assistance’s award-winning team of travel experts. Call anytime for assistance navigating travel mishaps overseas or in the U.S.—or help with everything from reporting lost baggage to locating emergency medical treatment. They can also help you replace passports, refer you to legal assistance, secure cash from home in case of emergency, and guarantee payment when you need to be admitted to a hospital, in some instances.
Contact Allianz Global Assistance
Phone (24/7):
1-800-284-8300 (within the U.S., Canada, Puerto Rico, and the U.S. Virgin Islands)
1-804-281-5700 (outside of the U.S., call collect)
File or Track a Claim
It’s easy and convenient to file and track a claim, upload documents, and more online. Start your claim using your email address or policy number.
File a ClaimIf you need help filing a claim or understanding the claims process, visit the Allianz Global Assistance Claims Center.
Update Your Plan
If you need to update your travel insurance plan, such as adjusting the dates of your plan to reflect itinerary changes, please contact us or manage your plan online so your plan reflects your entire itinerary and provides the right amount of protection for your travels.
Manage My PlanAbout Allianz Global Assistance
Allianz Global Assistance is a world leader in travel insurance and assistance, helping millions of travelers across the globe every year. Allianz Global Assistance is owned by Allianz SE, the world’s largest diversified insurance company. For over 100 years, Allianz SE has helped protect important milestones in American history, insuring the Wright Brothers’ first flight and Golden Gate Bridge construction.
Terms, conditions, and exclusions apply including for pre-existing medical conditions. Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.
Shore Excursions
Browse pre-bookable shore excursions for this sailing through our partner, Shore Excursions Group. Their listings cover most of our ports of call with options for guided tours, transfers, private experiences, and self-guided activities — typically priced lower than the cruise line's equivalent excursions.
Note: shore excursions through this partner are operated independently of those offered by the cruise line, and the link below opens on shoreexcursionsgroup.com.
Browse Shore Excursions (opens in new tab on shoreexcursionsgroup.com)

